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With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

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<div>PetVet Care Centers' Carolina Veterinary Specialists - Huntersville is currently seeking a Weekend Client Services Representative to join their team!</div>At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.Because life is better with pets.We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:<ul><li>Local autonomy with national support</li><li>Career mobility and development opportunities</li><li>A collaborative, inclusive environment where your wellbeing comes first</li></ul>You care for pets. We care for you.<hr/>Position Overview<ul><li>The Client Services Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.</li></ul>Key Responsibilities<ul><li>Provides excellent customer service in-person, over the phone, and during high-stress situations.</li><li>Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.</li><li>Handles basic medical emergencies for pets and owners, ensuring safety and well-being.</li><li>Assists with medication pickups, inquiries, and provides information about services and products.</li><li>Inputs and manages data in practice management software, including billing and accounts.</li><li>Assists with retail sales, weighing pets, processing faxes, and maintaining records.</li><li>Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.</li></ul>Qualifications (Required)<ul><li>Minimum 2 years of customer service experience</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment and multitask efficiently</li><li>Comfortable with handling phones, scheduling appointments, and client check-in/check-out</li></ul>Preferred Skills (Nice to Have)<ul><li style="color:rgb( 0 , 0 , 0 )">Veterinary reception or veterinary hospital experience</li><li style="color:rgb( 0 , 0 , 0 )">Experience using veterinary practice management software (Cornerstone, ezyVet, etc.)</li><li style="color:rgb( 0 , 0 , 0 )">Knowledge of basic veterinary terminology</li><li style="color:rgb( 0 , 0 , 0 )">Experience with payment processing, estimates, and medical record management</li></ul>Schedule<ul><li>Friday from 5PM-12AM</li><li>Saturday and Sunday from 12PM-12AM</li></ul>What We Offer We care deeply about supporting our team members — professionally and personally. Benefits include:<ul><li>Medical, dental, and vision insurance</li><li>Paid Parental Leave (birth, adoption, foster)</li><li>401(k) with discretionary contribution</li><li>Team Member Pet Discounts</li><li>Emotional wellbeing support — including Calm app access and 24/7 EAP</li><li>CE stipends and career development resources</li><li>Grant Circle — a relief fund for team members facing personal hardship</li><li>Local hospital culture backed by national resources</li></ul><div class="content-pay-transparency"><div class="title" style="font-weight:600;padding-top:8px">Pay Range</div><div class="pay-range">$16—$17 USD</div></div><div class="content-conclusion">At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.You care for pets. We care for you.PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/VPetVet respects your privacy and is committed to protecting your personal information.  Please see our <a href="https://www.petvetcarecenters.com/site/personnel-privacy-policy" rel="nofollow">privacy notice</a> for additional information about our data practices. </div>

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Weekend Client Services Representative PetVet Care Centers

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