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This includes: • Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs. Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).

HOUR

Key ResponsibilitiesCustomer Service Provides SMART customer service at all times through the daily execution of Lowes customer service policies, procedures and programs.
Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.Although majority of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises.
This includes:
• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programsIn-stock Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes.
Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective.
Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details.
Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels.
Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store.
Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
Works with store leadership to stage clearance and damaged merchandise for quick sale.
Sorts products in bins, drawers and boxes to ensure that they are in the proper location.
Merchandise to plantogram, price, color block and place plants as they arrive.
Fill plant racks onto plant tables per plantogram to grand opening ready standards.
Clean and Safe Stores Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks.
Ensures all reset displays are safe and in working order and repaired/replaced as needed.
Repairs/seals damaged packaging and boxes including peg-hook items.
Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor.
Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).Required QualificationsHigh school diploma or GED
General Studies or equivalent years of experience in lieu of education requirement, if applicablePreferred Qualifications6 Months of Lowe's sales floor experience
6 Months of Experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays
3 Months of Experience operating power equipment such as lifts, order pickers, and similar equipmentPay Range: $17.50 - $19.60 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.For information regarding our benefit programs and eligibility, please visit <a href="https://talent.lowes.com/us/en/benefits" rel="nofollow">https://talent.lowes.com/us/en/benefits</a>.Associate Benefits
Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowes Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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Seasonal Merchandising Service Associate - Weekends Preferred Lowe's Companies Inc

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