Conducts and supports onsite enrollments and enrollment meetings, including preparation, participant assistance, benefit and coverage guidance, documentation, and post-enrollment follow-up to ensure a positive enrollment experienceCoordinates directly with internal departments to resolve enrollment, billing, payment, commission, and service-related issues, ensuring timely follow-through from request to completion. Guides clients through enrollment processes, required documentation, eligibility questions, coverage selections, and follow-up needs in accordance with company procedures and applicable regulationsProcesses policy enrollments, renewals, cancellations, agent of record changes, and amendments efficiently while coordinating directly with carriers to confirm updates and resolve outstanding items.