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Purpose: The Part-time Welcome Center Specialist provides excellent customer service to Wyoming Welcome Center visitors by delivering up-to-date information and promoting Wyoming sites, attractions, events, and points of interest to enhance customer's experience and influence a longer stay in the state. Informed: Knowledge of Wyoming history, geography, motor vehicle laws, tourist attractions, sites and recreational opportunities including local, statewide, and regional events.

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Title: Part-Time Welcome Center Specialist Location: Cheyenne Division: Business Operations Reports To: Visitor Services Supervisor Position Status: Non-Exempt Salary: $14.00 hour Date: April 28, 2026 The Wyoming Office of Tourism is the only statewide Destination Marketing Organization (DMO) dedicated to growing Wyoming's tourism economy. Purpose: The Part-time Welcome Center Specialist provides excellent customer service to Wyoming Welcome Center visitors by delivering up-to-date information and promoting Wyoming sites, attractions, events, and points of interest to enhance customer's experience and influence a longer stay in the state. Essential Duties:. <ul><li>Engages in excellent customer service by greeting and communicating directly with visitors to make them feel welcome and answer their questions. </li></ul><ul><li>Utilizes research skills to seek out information in response to questions and guide visitors to Wyoming sites, attractions, events, and points of interest based on their preferences. </li></ul><ul><li>Sustains relationships with area businesses and partners by promoting special events and other points of interest to visitors. </li></ul><ul><li>Upholds attention to detail to maintain the appearance of the Welcome Center through routine cleaning and addressing minor problems that may occur. </li></ul><ul><li>Maintain stocking of brochure displays, office space and warehouse. </li></ul><ul><li>Practices good communication skills by responding to inquiries via email and over the phone. </li></ul> Position Requirements: <ul><li>Problem Solver: Resourceful in finding information and understanding needs. </li></ul><ul><li>Informed: Knowledge of Wyoming history, geography, motor vehicle laws, tourist attractions, sites and recreational opportunities including local, statewide, and regional events. Familiar with major highways and throughways. </li></ul><ul><li>People Person: Engages well with customers and aware of yourself and others. Displays appropriate interpersonal skills including active listening, flexibility, patience, etc. </li></ul><ul><li>Professional Effectiveness: Strong communication skills; written and oral, Ability to be flexible, work independently and as a member of the team. </li></ul><ul><li>Basic computer knowledge including Microsoft, Google docs and internet search capabilities. </li></ul><ul><li>Must be available for work weekends and holidays. </li></ul><ul><li>Ability to lift 30+ pounds. </li></ul><ul><li>Work well both independently and as a member of a team. </li></ul><ul><li>Prefer education and/or training equivalent to a high school diploma and one year of customer service or public relations experience. </li></ul>

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Part Time Welcome Center Specialist Wyoming Office of Tourism

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