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In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Join Our Team!At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.Job OverviewThe Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support<ul><li>Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.</li><li>Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.</li><li>Troubleshoot wireless devices, network issues, and feature functionality.</li><li>Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.</li></ul> Retail Partner Support<ul><li>Act as the AT&T subject-matter expert for retail employees and third-party labor partners.</li><li>Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.</li><li>Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.</li></ul>Work Environment & Schedule Expectations <ul><li>This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.</li><li> Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.</li><li>Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.</li></ul>Operational Excellence<ul><li>Navigate multiple systems simultaneously while engaging with customers in real time.</li><li>Document all interactions thoroughly and accurately.</li><li>Adhere to company policies, compliance requirements, and privacy standards.</li><li>Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.</li><li>Execute and maintain approved planograms for mobile devices and signage</li><li>Maintain inventory accuracy for display devices and fixtures</li><li>Add, remove, and reposition phones, fixtures, and promotional material per planogram updates  </li></ul> Collaboration & Communication<ul><li>Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.</li><li>Share insights on recurring issues to improve processes and customer experience.</li><li>Maintain a positive, professional demeanor during all interactions.</li></ul>  RequirementsRequired Skills & Qualifications<ul><li>Strong customer service and communication skills.</li><li>Ability to handle high-stress or escalated situations with professionalism.</li><li>Proficient in multitasking and navigating complex systems.</li><li>Detail-oriented with strong problem-solving abilities.</li><li>Ability to work flexible hours, including evenings, weekends, or holidays as needed.</li></ul>Preferred Qualifications<ul><li>Experience in wireless communications, retail customer service, or technical support </li><li>Previous call center or retail support experience is a plus.</li></ul>What We Offer<a class="external" rel="nofollow noreferrer noopener"></a><ul><li>Competitive starting pay of $26 per hour!</li><li>Comprehensive training and development programs</li><li>A supportive and engaging team environment</li><li>Opportunities for career growth and advancement</li></ul>Benefits<ul><li>Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!</li><li>401k Plan with employer matching after one year of employment </li><li>Paid vacation, personal/sick days, and bereavement time after 90 days</li><li>Employee Profit Sharing Program</li><li>50% AT&T wireless discount</li><li>Paid training</li><li>Advancement opportunities, we prefer to promote from within!</li></ul>

DSI Systems

Retail Support Specialist

Alliance/Partner Marketing

Billing

Business Solutions

Call Centers

Channel Support

Communication Skills

Corporate Compliance

Cross-Functional

Customer Escalations

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Detail Oriented

Identify Issues

Inventory Management

Leadership

Life Insurance

Mobile Devices

Multitasking

Performance Metrics

Problem Solving Skills

Process Improvement

Quality Metrics

RSS (RDF Site Summary)

Regulatory Compliance

Retail

Sales

Technical Support

Vision Plan

Wireless Communications

Workable

About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.

HOUR

OverviewAs a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Manager will be responsible for overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. As a Print Manager you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store. The Print Manager must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. The ideal Print Manager should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team.The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.Primary Responsibilities:Sales and Service Excellence:<ul><li>Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.</li><li>Ensure the execution of Office Depot selling techniques and sales training in print and across the store.</li><li>Drives a sales-focused environment through the training and development of all associates, inclusive of print.</li><li>Act as a role model for delivering exceptional customer service and product expertise.</li></ul>Leadership and Team Development:<ul><li>Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.</li><li>Facilitate training sessions on the business model and the holistic service offering for clients/customers.</li><li>Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.</li><li>Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.</li><li>Other duties as deemed necessary</li></ul>Operational Efficiency:<ul><li>Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.</li><li>Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.</li><li>Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.</li></ul>External Key Carrier Responsibilities: <ul><li>Maintain the safety and security of the print department, building, and associates during the absence of other managers.</li><li>Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.</li><li>In partnership with all associates, ensure regular loss prevention compliance.</li><li>Full responsibilities associated with External Key Carrier designation.</li></ul>Qualifications & Experience:<ul><li>High school diploma or equivalent preferred</li><li>1–3 years related experience</li><li>Minimum 2 years management experience or equivalent internal development</li><li>Experience in Print Center operations</li><li>Experience with logistics, freight, and visual merchandising</li></ul>Technical Skills:<ul><li>Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook</li><li>Subject matter expert in Print Services and related systems</li><li>Proficient with role-related technology and POS systems</li></ul>Sales, Customer & Leadership Competencies:<ul><li>Advanced selling skills</li><li>Strong interpersonal and communication skills (verbal and written)</li><li>Passion for our brand, products, services, and solutions</li><li>Desire to continuously grow selling skills and product knowledge</li><li>Ability to coach, train, and develop others</li><li>Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust</li><li>Action-oriented, drives for results, makes sound decisions, and demonstrates patience</li></ul> 
  About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.Pay, Benefits & Work Schedule: The salary range for this role is 19.71 to 33.52, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

Formed by the merger of Office Depot and OfficeMax, Office Depot, Inc. is a leading global provider of products, services, and solutions for every workplace – whether your workplace is an office, home, school, or car.
 Office Depot, Inc. is a resource and a catalyst to help customers work better. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.
 The company has combined annual sales of approximately $17 billion, employs about 66,000 associates, and serves consumers and businesses in 59 countries with more than 2,200 retail stores, award-winning e-commerce sites and a dedicated business-to-business sales organization – all delivered through a global network of wholly owned operations, joint ventures, franchisees, licensees and alliance partners. The company’s portfolio of leading brands includes Office Depot, OfficeMax, OfficeMax Grand &amp; Toy, Viking, Ativa, TUL, Foray, and DiVOGA.
 VISIT US ONLINE: <a href="http://jobs.officedepot.com/" mns_rt="Company" target="_blank" itemprop="url">jobs.officedepot.com</a>

Office Depot

Retail Print Manager

Business Model

Business-to-Business (B2B)

Cargo/Freight

Coaching

Computer Skills

Customer Service Operations

Distribution Operations

Establish Priorities

High School Diploma

Interpersonal Skills

Logistics

Loss Prevention

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Operations Planning

People Management

Presentation/Verbal Skills

Printing

Profit & Loss

Revenue Growth

Security Equipment

Store Closing

Store Opening

Supply Chain Operations

Team Building

Time Management

Training/Teaching

Visual Merchandising

Writing Skills

eCommerce Sales

Jobvite Talemetry Organic Easy Apply

ADAPTED_NOW

Overview As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Manager will be responsible for overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. As a Print Manager you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store. The Print Manager must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. The ideal Print Manager should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. Primary Responsibilities: Sales and Service Excellence: + Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. + Ensure the execution of Office Depot selling techniques and sales training in print and across the store. + Drives a sales-focused environment through the training and development of all associates, inclusive of print. + Act as a role model for delivering exceptional customer service and product expertise. Leadership and Team Development: + Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques. + Facilitate training sessions on the business model and the holistic service offering for clients/customers. + Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty. + Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies. + Other duties as deemed necessary Operational Efficiency: + Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time. + Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies. + Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives. External Key Carrier Responsibilities: + Maintain the safety and security of the print department, building, and associates during the absence of other managers. + Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing. + In partnership with all associates, ensure regular loss prevention compliance. + Full responsibilities associated with External Key Carrier designation. Qualifications & Experience: + High school diploma or equivalent preferred + 1–3 years related experience + Minimum 2 years management experience or equivalent internal development + Experience in Print Center operations + Experience with logistics, freight, and visual merchandising Technical Skills: + Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook + Subject matter expert in Print Services and related systems + Proficient with role-related technology and POS systems Sales, Customer & Leadership Competencies: + Advanced selling skills + Strong interpersonal and communication skills (verbal and written) + Passion for our brand, products, services, and solutions + Desire to continuously grow selling skills and product knowledge + Ability to coach, train, and develop others + Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust + Action-oriented, drives for results, makes sound decisions, and demonstrates patience About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Pay, Benefits & Work Schedule: The salary range for this role is 19.71 to 33.52, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 102500

The ODP Corporation

Weekend Retail Jobs in Douglas, AK

Weekend Retail Jobs in Douglas, AK

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Weekend Retail Jobs in Douglas, AK

Retail Support Specialist DSI Systems

Retail Print Manager Office Depot

Retail Print Manager The ODP Corporation

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