WHAT YOU WILL BRING: 3+ years of professional management experience in a fast-paced or luxury retail environment 2+ years of supervisory experience in people management and development of multiple direct reports High School Diploma or GED required; bachelor's degree preferred Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks An authentic passion for coffee, a respect for sustainability, and a commitment to continual self‑learning Availability to work open and closing shifts, weekends, and holidays ADDITIONAL PREFERRED QUALIFICATIONS: Experience co-managing 20+ employees in a high-volume, luxury retail environment Ability to co-manage weekly manager meetings, oversee KPIs, coach performance, and delegate effectively Genuine passion for people: you enjoy engaging with customers and mentoring your employees Proven track record of team development with multiple success stories You care about the customer experience; you are a gracious host, and you exude hospitality Guests know you by name and seek you out because of the service and experience you provide Prior success partnering with leadership to drive teams to achieve revenue goals and continuously improve High collaboration and presence; a natural at building rapport with customers and businesses Strong hospitality mindset aligned with Nespresso's House of Hospitality Agility and patience with learning new systems, software programs, and reporting methods Exceptional professional diplomacy and discretion Please note that the pay range provided is a good faith estimate for the position at the time of posting. Retail Sales Assistant Manager - Charlotte Retail Sales Assistant Manager - Charlotte At Nespresso, we place people and specialty coffee at the heart of what we do.