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2. Practice the “Hospitality Halo” with everyone within a six-foot radius (smile, step aside, speak first) - A. friendly attitude is essential in building good rapport with guests and fellow team members. It is imperative that all guests leave knowing we cared about their individual situation, that we put ourselves in THEIR shoes, recognized their needs, and did everything possible to strive for a winwin.

<div><div>TAKINGCAREOFOURGUESTSTO-GO/CURBSIDESERVERRESPONSIBILITIESAtO’Charley’s, our goal is to satisfy our guests completely so they will return again and again. We wantguests to tell their family, friends, and associates about the wonderful experience we provided atO’Charley’s. You were hired because you showed us that you have “A Passion to Serve” – the desire toensure our guests have a memorable experience every time they visit.Our guests are the reason for our existence. Your paycheck will sayO’Charley’s, but our guests are yourtrue employers.RESPONSIBILITIESAs a To-Go Server, your first responsibility is to be an effectiveSALESPERSON. You must understand ourfood and beverage menus, specials, and promos and be able to make recommendations and suggestionsbased on your knowledge of food and drink items.Your next responsibility is to ensure our guests have a great experience by providing exceptional service. Inorder to accomplish this, you must:1. Make each guest feel appreciated through accommodating actions.2. Practice the “Hospitality Halo” with everyone within a six-foot radius (smile, step aside, speak first) - Afriendly attitude is essential in building good rapport with guests and fellow team members. Mostimportantly, be polite to all guests and team members.3. Work as a team with allO’Charley’steam members.4. Communicate clearly and enthusiastically with guests and team members – have an outgoing attitudeand retain your self-composure at all times. No matter how busy you are, guests must be treatedwith concern for their needs or interests as if each is the only guest in the restaurant. Your ability tosmile and remain calm will help eliminate stress during very busy times.5. Immediately greet guests and ensure prompt and efficient food and beverage delivery. Serve yourguests in a timely manner, according to the guest’s perfect pace. Stay organized, being able to thinkand act quickly and effectively, and have a sense of urgency.6. Have a thorough knowledge of service sequences and guidelines; use this knowledge to serveguests effectively.7. Have a thorough knowledge of To-Go accounting procedures.8. Have a thorough knowledge of To-Go packaging; use this knowledge to prepare and package qualityproducts for guests.9. Maintain general appearance of To-Go area through cleaning and stocking. Take pride in yourpersonal appearance and the appearance of your work area.10. Ensure “Perfect Plate” presentations before items are delivered to guests.While we are all responsible for ensuring our guests have a great experience, there are going to be timeswhen we will make a mistake. If a mistake is made, we must own it and take EVERY action possible tocorrect it. Which do you think worse? Telling a manager what happened so it can be fixed, or letting anangry guest leave? It is imperative that all guests leave knowing we cared about their individual situation,that we put ourselves in THEIR shoes, recognized their needs, and did everything possible to strive for a winwinsituation.Knowledge RequirementsGuest relations|To-Go packaging|Menu knowledgeService Sequences|Telephone etiquette|Point of Sale operationQuality service and standards|Safety and Security|Procedures Cash handlingFloor plan|Specials|Sidework dutiesPhysicalAble to continually enter and exit the building, even during inclement weather while carrying to-to ordersweighing anywhere from 1-25 pounds. Able to speak, read, write and understand the primary language ofthe work location. Able to perform simple mathematical calculations relating to money handling. Able tostand and exert well-paced mobility for periods up to multiple hours in length. Must have a good sense ofbalance, able to bend, kneel and lift bus pans, trays, etc. frequently weighing up to 25 pounds.</div></div>

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