Paso Robles, CA2 days ago
Coordinate with a forklift-certified employee and the inventory controller to ensure inventory is accessible, neat, and orderly* Resolve guest concerns and complaints using good judgment and tact; escalate issues to management when necessary* Stay informed on all new JUSTIN releases, including library wines, viticulture, and winemaking techniques* Attend all Tasting Room Manager (TRM) weekly and monthly meetingsQualifications* Minimum 2 years of experience in a restaurant, tasting room, or wine service environment required* Strong preference for candidates with serving, waitstaff, table management, or wine guide experience* Must possess a passion for the wine industry* Proven ability to work successfully in a team-oriented environment* Professional appearance and demeanor* Ability to work quickly in a high-paced, physically and mentally demanding environment* Excellent communication skills with the ability to interact professionally with guests and team members at all levels* Strong work ethic, willingness to learn, and attention to detail are essential* Must be able to communicate verbally and in writing in English* Must be able to perform basic calculations such as adding, subtracting, and dividing* Ability to carry out detailed written or oral instructions* Ability to identify and resolve problems in a timely manner* Must complete the JUSTIN Vineyards & Winery education program upon hire* High School Diploma or GED requiredPay Range: $16.90 - $17.50 plus tips. Job Description* Create and execute engaging, educational, and memorable guest experiences* Support all daily activities related to Tasting Room operations, including general stocking and cleaning, tours, weekend lounge execution, outreach, and cooperation with all departments* Assist in achieving financial goals, including:* Tasting Room and Wine Society Lounge wine sales* Tasting Room merchandise and food sales* Tour program signups* Wine Society signup goals* Give tours as needed* Perform monitoring and stocking duties as assigned* Be timely and punctual with regard to scheduling requirements and beprepared to assist other departments as needed* Ensure the tasting room is tidy at all times (e.g., refolding t-shirts as necessary)* Assist in developing a list of 50,000 non-Wine Society members for marketing by contributing innovative ideas to gather email addresses* Maintain clean and tidy work areas, including:* Tasting Room: All bar areas must be clear of unnecessary POS materials, flyers, etc.* Tasting Room Office: The shared desk area must be clear and available for employees to use as needed* Garage: Keep clean and free of unnecessary items; ensure all back stock of shopping bags, merchandise, POS materials, etc. is organized and easy for staff to find* Warehouse: Organize wine pallets regularly.