Analytical Decision Making, Auto Insurance Claims, Automobile Accidents, Call Center, Conceptual Thinking, Customer Service, De-Escalation, Detail-Oriented, Drafting Witness Statements, Insurance Industry, Insurance Policies, Investigative Thinking, Logical Thinking, Multitasking, Negotiation, Stress Management. In this role, you'll be responsible for investigating and verifying the details of automobile accidents, including obtaining police reports, collecting witness statements, confirming coverage, and determining liability.