IT Manager, Help Desk The Odom CorpIT Manager, Help DeskSpokane, WA$115,000–$145,000 / yearEnsure effective support for current platforms and tools, including Microsoft 365, Teams, SharePoint/OdomNet, OneDrive, Entra ID/Azure AD, Intune/Endpoint Manager, Windows Autopilot, Self-Service Password Reset, Freshservice, UKG, Encompass, PrinterLogic, CodeTwo, ScreenCloud, and other business systems. Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards, metrics, knowledge articles, automation, self-service, and AI-enabled support options such as Copilot/Copilot Studio where assigned.
Information Systems Technician U.S. NavyInformation Systems TechnicianPost Falls, IDKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.