p>Employee/Team Accountabilities: • Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues • Contributes to the process of setting daily objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner • Ensures colleagues are in compliance with all Regulatory and TD Bank U.S. policies, procedures and guidelines of conduct (regarding Customer interactions, products and services, etc.) • Supports, mentors and coaches team members in their professional development • Creates and fosters a cohesive team and promotes a strong colleague experience • Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams • Onboards team members to ensure a positive experience and proficiency in role • Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes • Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives • Acts as a brand champion for your business area/function and the bank, both internally and/or externally • Under the direction of the Manager, participates in performance management activities of the teller team and platform team.
Education & Experience:
• HS Diploma or GED required; undergraduate degree preferred • 2+ years related experience working with customers and or sales in any capacity or equivalent • Notary License (preferred) • Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service • Proven ability to meet and exceed Customers expectations • Strong organization skills to handle multiple tasks in a fast-paced environment • Effective verbal and written communication skills • Sound judgment in decision making and problem solving • Ability to multi-task and maintain order in the Store • Good working knowledge of Outlook, Lotus Notes, Word and Excel • Ability to supervise and lead others • Ability to provide community services.