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This position is key to building and maintaining strong client relations, ensuring quality customer service, contract fulfillment, and relationship-driven support. Join our team as a part-time Client Services Representative and play a vital role in making financial literacy and security attainable for everyone.

YEAR

About GFI Ikigai GFI Ikigai is on a mission to combat financial illiteracy and make a positive impact on communities worldwide. Our commitment to excellence is evident in the online tools and in-house training we provide for personal and professional growth. We support multiple career paths, making financial independence accessible to all. About the Position: Client Services Representative - Part Time Join GFI Ikigai as a Client Services Representative on a part-time basis. This position is key to building and maintaining strong client relations, ensuring quality customer service, contract fulfillment, and relationship-driven support. This opportunity is perfect if you are passionate about assisting others and making a meaningful difference. Benefits <ul><li>Flexible scheduling with personalized customization</li><li>100% remote position with comprehensive online tools and training</li><li>Leadership development opportunities</li><li>Competitive compensation ($65,000 - $80,000 part-time), with room for personal advancement and earning based on goals</li></ul> Key Responsibilities <ul><li>Act as the key contact point for clients, ensuring total satisfaction in a part-time role</li><li>Provide timely, professional, and courteous support to clients and associates</li><li>Educate clients on financial topics including business, investment, insurance protection, retirement, savings, and estate planning</li><li>Assist clients in developing customized financial plans, guiding them through budgeting, debt reduction, investing, and retirement planning</li><li>Drive growth of account value through upselling and cross-selling opportunities while maintaining high levels of client satisfaction</li></ul> Role Requirements <ul><li>18 years or older and a U.S. citizen</li><li>Completion and passing of a background check</li><li>Strong verbal and written communication, with excellent customer relationship management skills</li><li>Must acquire or have a Life Producer license within the first two weeks</li><li>Familiarity with CRM systems (e.g., Salesforce) and basic reporting skills</li><li>Analytical ability to interpret account health metrics and prepare concise summaries</li><li>Experience in identifying expansion opportunities</li></ul> Preferred Qualifications <ul><li>Backgrounds in customer service, leadership, and management are preferred</li><li>Experience in education, coaching, military, or elite athletic background is valuable</li><li>Self-motivated and entrepreneurially-minded with the desire to grow and assist others</li><li>Advanced negotiation techniques or technical troubleshooting skills can be advantageous</li></ul> Join our team as a part-time Client Services Representative and play a vital role in making financial literacy and security attainable for everyone. We look forward to receiving your application and exploring how we can achieve outstanding results together!

GFI-Team Ikigai

Client Services Representative - Part Time

Analysis Skills

Background Investigation

Budgeting

Coaching

Cross-Selling

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Support/Service

Customer Training

Develop and Maintain Customers

Estate Planning

Financial Literacy

Financial Planning

Identify Issues

Insurance

Leadership

Metrics

Military

Negotiation Skills

Online Training

Presentation/Verbal Skills

Reporting Skills

Retirement Planning

Salesforce.com

Time Management

United States Citizen

Up-Selling

Writing Skills

The Hire Talent

Provide executive oversight and strategic direction for the Managed Services & Technical Operations team, ensuring reliable delivery of hosted and managed environment services, infrastructure health monitoring, patch and release management, and adherence to uptime and SLA commitments for clients on managed or cloud-hosted deployments. The ideal candidate brings deep experience leading support operations for enterprise software products - ideally within utility, municipal, or public sector markets - and has a track record of building high-performing teams, driving client satisfaction, and delivering against financial targets.

Cayenta, a division of Harris; is seeking a Vice President, Support Services who will report directly to the EVP as a senior executive responsible for the strategic leadership and operational excellence of the client support organization.Cayenta serves electric, gas, water, and multi-service utilities across North America with its integrated CIS/ERP platform, and the VP of Support Services plays a pivotal role in ensuring clients realize ongoing value from that investment.The ideal candidate brings deep experience leading support operations for enterprise software products - ideally within utility, municipal, or public sector markets - and has a track record of building high-performing teams, driving client satisfaction, and delivering against financial targets. This individual is a confident communicator, a decisive leader, and a strategic thinker who thrives in a performance-driven environment consistent with Constellation Software's operating philosophy.This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25-50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.Salary:120K - 146KWhat your impact will be:<ul><li>Develop and execute the strategic direction for Cayenta's support services function, ensuring alignment with company goals for client retention, satisfaction, and recurring revenue growth.</li><li>Lead, mentor, and develop a multi-tiered team of support managers, team leads, and analysts across functional areas including helpdesk, tier-2/3 technical support, and client success.</li><li>Drive financial performance of the support department, including accurate multi-million dollar recurring revenue forecasting, OPEX management, and minimizing forecast-to-actuals variance.</li><li>Spearhead annual maintenance and SaaS support pricing initiatives, oversee contract renewals, and implement strategies to monitor and mitigate client attrition.</li><li>Serve as the executive escalation point for critical CIS/ERP incidents, service disruptions, and client relationship issues - ensuring prompt resolution and proactive communication.</li><li>Establish, monitor, and continuously improve KPIs including SLA adherence, first-contact resolution, CSAT scores, ticket aging, and escalation rates.</li><li>Build and enforce support policies, procedures, and documentation standards that scale with client growth and product complexity.</li><li>Partner with Professional Services to ensure smooth transitions from implementation to steady-state support, preserving client confidence and service continuity.</li><li>Collaborate with Sales to support pre-sales activities, instilling confidence in prospective utility clients regarding Cayenta's post-go-live support model.</li><li>Work closely with Product and Development teams to surface systemic issues, advocate for product improvements, and reduce support burden through software quality.</li><li>Champion the adoption of support technologies - including AI-assisted triage, knowledge management systems, and client self-service capabilities - to improve efficiency and experience.</li><li>Provide executive oversight and strategic direction for the Managed Services & Technical Operations team, ensuring reliable delivery of hosted and managed environment services, infrastructure health monitoring, patch and release management, and adherence to uptime and SLA commitments for clients on managed or cloud-hosted deployments.</li><li>Prepare and present regular performance reports and strategic updates to the EVP and executive leadership team.</li><li>Manage the departmental budget with discipline, allocating resources effectively to maintain service levels within financial constraints.</li></ul>What we are looking for:<ul><li>Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field - or equivalent professional experience.</li><li>Minimum of 10 years of progressive experience in customer or technical support roles, including at least 5 years in a senior leadership or executive capacity.</li><li>Proven track record leading support organizations for enterprise software products, including incident management, escalation handling, and SLA governance.</li><li>Demonstrated experience managing departmental P&L, recurring revenue forecasting, and support contract renewals.</li><li>Exceptional interpersonal and communication skills with the ability to navigate complex client relationships and difficult conversations with professionalism.</li><li>Strong analytical capability with a data-driven approach to decision-making and continuous improvement.</li><li>Experience with support platforms, CRM systems, and ticketing tools (e.g., Salesforce, Zendesk, Jira Service Management, or equivalent).</li><li>Ability to lead and motivate geographically distributed teams across multiple time zones.</li></ul>What would make you stand out:<ul><li>Experience supporting utility CIS, ERP, billing, or meter-to-cash software for electric, gas, water, or multi-service utilities.</li><li>Familiarity with AMI integration, utility billing workflows, and regulatory compliance considerations in a utility software context.</li><li>Background working within a Constellation Software or Harris operating company, or equivalent private equity-backed software environment.</li><li>Experience managing support teams serving multiple concurrent product lines or platforms.</li><li>Track record of reducing support ticket volume through proactive client education, knowledge base development, and product feedback loops.</li><li>Strategic insight into the application of AI and automation to improve support workflows - including AI-assisted ticket triage, intelligent knowledge surfacing, and chatbot-based self-service.</li><li>A forward-thinking approach to anticipating client needs and proactively addressing service challenges before they escalate.</li><li>Demonstrated ability to build a culture of accountability, continuous improvement, and genuine client advocacy within a support organization.</li><li>Experience partnering with Sales in a pre-sales capacity, including RFP response support and participation in client demonstrations of support capabilities.</li><li>Comfort operating in a lean, high-accountability environment consistent with a performance-driven software business.</li></ul>What we can offer:<ul><li>3 weeks' vacation and 5 personal days</li><li>Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment</li><li>Employee stock ownership and RRSP/401k matching programs</li><li>Lifestyle rewards</li><li>Remote work and more!</li></ul>About Cayenta:Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta's products, services and customer relationships provide the foundation for continued innovation and growth.About Harris:Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.#LI-remote

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Client Services Representative - Part Time GFI-Team Ikigai

(Remote) Vice President, Support Services Harris Computer Systems

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