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Lingo Staffing is currently hiring Customer Service Representatives for a remote healthcare support project serving individuals enrolled in state-managed healthcare assistance programs. The Customer Service Representative I (CSR1) will handle inbound calls from members, applicants, caregivers, and individuals assisting participants with healthcare-related questions and enrollment support.

HOUR

Customer Service Representative I (CSR1)  Remote (Virginia Residents Only)

 Pay Rate: $16.32/hour Position Type: Temporary Location: Remote / Work From Home (Must reside in Virginia) 

About the Opportunity

 Lingo Staffing is currently hiring Customer Service Representatives for a remote healthcare support project serving individuals enrolled in state-managed healthcare assistance programs. This role supports members by providing program education, enrollment assistance, and customer service related to healthcare benefits and managed care options. This is a fast-paced, high-volume call center environment ideal for individuals with strong communication skills, professionalism, and attention to detail. 

Position Overview

 The Customer Service Representative I (CSR1) will handle inbound calls from members, applicants, caregivers, and individuals assisting participants with healthcare-related questions and enrollment support. Representatives will provide accurate information, document interactions, and assist callers while maintaining confidentiality and quality standards. 

Essential Responsibilities

<ul><li>Answer inbound calls and provide professional customer service support</li><li>Assist callers with healthcare enrollment questions and program information</li><li>Accurately document all customer interactions within company systems</li><li>Complete assigned tasks according to company procedures and performance standards</li><li>Meet quality assurance and productivity expectations</li><li>Process requests for informational materials via mail, email, or download</li><li>Transfer or escalate calls to the appropriate departments as needed</li><li>Coordinate translation services for non-English-speaking callers when necessary</li><li>Attend required meetings, coaching sessions, and trainings</li><li>Maintain confidentiality and comply with all privacy and security guidelines</li></ul>

Qualifications

<ul><li>High school diploma or GED required</li><li>Previous customer service, call center, administrative, or healthcare support experience preferred</li><li>Strong communication, multitasking, and problem-solving skills</li><li>Comfortable navigating multiple computer systems and applications</li><li>Ability to work independently in a remote environment</li><li>Professionalism, reliability, and strong attendance are required</li></ul>

Training Information

 Training Schedule: MondayFriday | 9:00 AM  4:00 PM <ul><li>Approximately 9 days of training followed by a 30-day nesting/support period</li><li>Attendance during training is mandatory</li><li>Employees must remain on camera throughout training sessions</li></ul>

Schedule Availability

 Hours of operation are MondayFriday, 8:30 AM  6:00 PM. 
Candidates must be flexible to work any assigned shift within operating hours. 

Equipment & Remote Requirements

 Equipment will be provided. Employees must have: <ul><li>A private, quiet workspace free from distractions</li><li>Reliable high-speed internet service</li><li>Minimum internet requirements:
	<ul><li>25 Mbps download speed for single-user internet</li><li>50 Mbps download speed for shared internet</li><li>Minimum 5 Mbps upload speed</li></ul></li><li>Hardwired ethernet connection required (mobile hotspots are not permitted)</li></ul>

Pre-Employment Requirements

 Candidates must successfully complete: <ul><li>Drug screening</li><li>Comprehensive background screening</li><li>Employment and education verification</li></ul> This is a great opportunity for individuals seeking remote customer service experience while supporting an important healthcare assistance program serving communities across Virginia. 
#INDRIC

Lingo Staffing

Customer Service Representative I (CSR1)  Remote (Virginia Residents Only)

Broadband

Call Centers

Call Volume

Coaching

Communication Skills

Compensation and Benefits

Computer Systems

Customer Relations

Customer Support/Service

Detail Oriented

English Language

Health Plan

Healthcare

Healthcare Administration

Healthcare Management

High School Diploma

Internet/Online Service

Managed Care

Multitasking

Privacy Controls

Problem Solving Skills

Quality Assurance

Quality Management

Quality Metrics

Telephone Skills

Training/Teaching

Translation Services

HaleyMarketing

Lingo Staffing is currently hiring Bilingual Customer Service Representatives for a remote healthcare support project serving individuals enrolled in state-managed healthcare assistance programs. The Bilingual Customer Service Representative I (CSR1) will handle inbound calls from members, applicants, caregivers, and individuals assisting participants with healthcare-related questions and enrollment support.

Bilingual Customer Service Representative I (CSR1)  Remote (Virginia Residents Only)

 Pay Rate: $17.32/hour Position Type: Temporary Location: Remote / Work From Home (Must reside in Virginia) 

About the Opportunity

 Lingo Staffing is currently hiring Bilingual Customer Service Representatives for a remote healthcare support project serving individuals enrolled in state-managed healthcare assistance programs. This role supports members by providing program education, enrollment assistance, and customer service related to healthcare benefits and managed care options. This is a fast-paced, high-volume call center environment ideal for individuals with strong communication skills, professionalism, and attention to detail. 

Position Overview

 The Bilingual Customer Service Representative I (CSR1) will handle inbound calls from members, applicants, caregivers, and individuals assisting participants with healthcare-related questions and enrollment support. Representatives will provide accurate information, document interactions, and assist callers while maintaining confidentiality and quality standards. Candidates must be fluent in both English and Spanish and comfortable assisting callers in both languages. 

Essential Responsibilities

<ul><li>Answer inbound calls and provide professional bilingual customer service support</li><li>Assist callers with healthcare enrollment questions and program information in English and Spanish</li><li>Accurately document all customer interactions within company systems</li><li>Complete assigned tasks according to company procedures and performance standards</li><li>Meet quality assurance and productivity expectations</li><li>Process requests for informational materials via mail, email, or download</li><li>Transfer or escalate calls to the appropriate departments as needed</li><li>Assist with translation and interpretation support for callers when necessary</li><li>Attend required meetings, coaching sessions, and trainings</li><li>Maintain confidentiality and comply with all privacy and security guidelines</li></ul>

Qualifications

<ul><li>High school diploma or GED required</li><li>Fluent in English and Spanish (spoken and written)</li><li>Previous customer service, call center, administrative, or healthcare support experience preferred</li><li>Strong communication, multitasking, and problem-solving skills</li><li>Comfortable navigating multiple computer systems and applications</li><li>Ability to work independently in a remote environment</li><li>Professionalism, reliability, and strong attendance are required</li></ul>

Training Information

 Training Schedule: MondayFriday | 9:00 AM  4:00 PM <ul><li>Approximately 9 days of training followed by a 30-day nesting/support period</li><li>Attendance during training is mandatory</li><li>Employees must remain on camera throughout training sessions</li></ul>

Schedule Availability

 Hours of operation are MondayFriday, 8:30 AM  6:00 PM. 
Candidates must be flexible to work any assigned shift within operating hours. 

Equipment & Remote Requirements

 Equipment will be provided. Employees must have: <ul><li>A private, quiet workspace free from distractions</li><li>Reliable high-speed internet service</li><li>Minimum internet requirements:
	<ul><li>25 Mbps download speed for single-user internet</li><li>50 Mbps download speed for shared internet</li><li>Minimum 5 Mbps upload speed</li></ul></li><li>Hardwired ethernet connection required (mobile hotspots are not permitted)</li></ul>

Pre-Employment Requirements

 Candidates must successfully complete: <ul><li>Drug screening</li><li>Comprehensive background screening</li><li>Employment and education verification</li></ul> This is a great opportunity for bilingual professionals seeking remote customer service experience while supporting an important healthcare assistance program serving communities across Virginia. 
?#INDRIC

Bilingual Customer Service Representative I (CSR1)  Remote (Virginia Residents Only)

Multilingual

Spanish Language

Provide executive oversight and strategic direction for the Managed Services & Technical Operations team, ensuring reliable delivery of hosted and managed environment services, infrastructure health monitoring, patch and release management, and adherence to uptime and SLA commitments for clients on managed or cloud-hosted deployments. The ideal candidate brings deep experience leading support operations for enterprise software products - ideally within utility, municipal, or public sector markets - and has a track record of building high-performing teams, driving client satisfaction, and delivering against financial targets.

Cayenta, a division of Harris; is seeking a Vice President, Support Services who will report directly to the EVP as a senior executive responsible for the strategic leadership and operational excellence of the client support organization.Cayenta serves electric, gas, water, and multi-service utilities across North America with its integrated CIS/ERP platform, and the VP of Support Services plays a pivotal role in ensuring clients realize ongoing value from that investment.The ideal candidate brings deep experience leading support operations for enterprise software products - ideally within utility, municipal, or public sector markets - and has a track record of building high-performing teams, driving client satisfaction, and delivering against financial targets. This individual is a confident communicator, a decisive leader, and a strategic thinker who thrives in a performance-driven environment consistent with Constellation Software's operating philosophy.This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25-50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.Salary:120K - 146KWhat your impact will be:<ul><li>Develop and execute the strategic direction for Cayenta's support services function, ensuring alignment with company goals for client retention, satisfaction, and recurring revenue growth.</li><li>Lead, mentor, and develop a multi-tiered team of support managers, team leads, and analysts across functional areas including helpdesk, tier-2/3 technical support, and client success.</li><li>Drive financial performance of the support department, including accurate multi-million dollar recurring revenue forecasting, OPEX management, and minimizing forecast-to-actuals variance.</li><li>Spearhead annual maintenance and SaaS support pricing initiatives, oversee contract renewals, and implement strategies to monitor and mitigate client attrition.</li><li>Serve as the executive escalation point for critical CIS/ERP incidents, service disruptions, and client relationship issues - ensuring prompt resolution and proactive communication.</li><li>Establish, monitor, and continuously improve KPIs including SLA adherence, first-contact resolution, CSAT scores, ticket aging, and escalation rates.</li><li>Build and enforce support policies, procedures, and documentation standards that scale with client growth and product complexity.</li><li>Partner with Professional Services to ensure smooth transitions from implementation to steady-state support, preserving client confidence and service continuity.</li><li>Collaborate with Sales to support pre-sales activities, instilling confidence in prospective utility clients regarding Cayenta's post-go-live support model.</li><li>Work closely with Product and Development teams to surface systemic issues, advocate for product improvements, and reduce support burden through software quality.</li><li>Champion the adoption of support technologies - including AI-assisted triage, knowledge management systems, and client self-service capabilities - to improve efficiency and experience.</li><li>Provide executive oversight and strategic direction for the Managed Services & Technical Operations team, ensuring reliable delivery of hosted and managed environment services, infrastructure health monitoring, patch and release management, and adherence to uptime and SLA commitments for clients on managed or cloud-hosted deployments.</li><li>Prepare and present regular performance reports and strategic updates to the EVP and executive leadership team.</li><li>Manage the departmental budget with discipline, allocating resources effectively to maintain service levels within financial constraints.</li></ul>What we are looking for:<ul><li>Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field - or equivalent professional experience.</li><li>Minimum of 10 years of progressive experience in customer or technical support roles, including at least 5 years in a senior leadership or executive capacity.</li><li>Proven track record leading support organizations for enterprise software products, including incident management, escalation handling, and SLA governance.</li><li>Demonstrated experience managing departmental P&L, recurring revenue forecasting, and support contract renewals.</li><li>Exceptional interpersonal and communication skills with the ability to navigate complex client relationships and difficult conversations with professionalism.</li><li>Strong analytical capability with a data-driven approach to decision-making and continuous improvement.</li><li>Experience with support platforms, CRM systems, and ticketing tools (e.g., Salesforce, Zendesk, Jira Service Management, or equivalent).</li><li>Ability to lead and motivate geographically distributed teams across multiple time zones.</li></ul>What would make you stand out:<ul><li>Experience supporting utility CIS, ERP, billing, or meter-to-cash software for electric, gas, water, or multi-service utilities.</li><li>Familiarity with AMI integration, utility billing workflows, and regulatory compliance considerations in a utility software context.</li><li>Background working within a Constellation Software or Harris operating company, or equivalent private equity-backed software environment.</li><li>Experience managing support teams serving multiple concurrent product lines or platforms.</li><li>Track record of reducing support ticket volume through proactive client education, knowledge base development, and product feedback loops.</li><li>Strategic insight into the application of AI and automation to improve support workflows - including AI-assisted ticket triage, intelligent knowledge surfacing, and chatbot-based self-service.</li><li>A forward-thinking approach to anticipating client needs and proactively addressing service challenges before they escalate.</li><li>Demonstrated ability to build a culture of accountability, continuous improvement, and genuine client advocacy within a support organization.</li><li>Experience partnering with Sales in a pre-sales capacity, including RFP response support and participation in client demonstrations of support capabilities.</li><li>Comfort operating in a lean, high-accountability environment consistent with a performance-driven software business.</li></ul>What we can offer:<ul><li>3 weeks' vacation and 5 personal days</li><li>Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment</li><li>Employee stock ownership and RRSP/401k matching programs</li><li>Lifestyle rewards</li><li>Remote work and more!</li></ul>About Cayenta:Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta's products, services and customer relationships provide the foundation for continued innovation and growth.About Harris:Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.#LI-remote

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Customer Service Representative I (CSR1)  Remote (Virginia Residents Only) Lingo Staffing

Bilingual Customer Service Representative I (CSR1)  Remote (Virginia Residents Only) Lingo Staffing

(Remote) Vice President, Support Services Harris Computer Systems

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