UNKNOWN

FEED

Full-Time/Part-Time Full-time Area of Interest Customer Experience All Locations Uniontown, Ohio, United States Ann Arbor, Michigan, United States Bowie, Maryland, United States Cincinnati, Ohio, United States Independence, Ohio, United States Columbus, Ohio, United States Defiance, Ohio, United States Fairmont, West Virginia, United States Findlay, Ohio, United States Fort Wayne, Indiana, United States Frankfort, Kentucky, United States Huntington, West Virginia, United States Indianapolis, Indiana, United States Ironton, Ohio, United States New Albany, Indiana, United States Parkersburg, West Virginia, United States Pittsburgh, Pennsylvania, United States Toledo, Ohio, United States Wheeling, West Virginia, United States Youngstown, Ohio, United States Chattanooga, Tennessee, United States Franklin, Tennessee, United States Knoxville, Tennessee, United States Fort Lauderdale, Florida, United States Show more Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.

Back Customer Service Specialist I - Customer Service Center #21-9271 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint (FL, IN, KY, MD, MI, OH, PA, TN, VI, WV). Employee will work full time remote outside ofa WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Pittsburgh Work Hours per Week 40 Requirements High school diploma or GED required. Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Minimum of one year of contact center experience or equivalent required. Job Description This position works an alternate schedule:Schedule is 8am to 7pm, Sunday through Wednesday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)SUMMARY:Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist I is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels. ESSENTIAL DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Personally, models the standards of the Bank's Mission, Vision, and Pledge. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independently. De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. Accepts ownership of the customer request and follows it through to resolution. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Completes customer transactions and corrects account information by engaging correct business partners. Identifies and resolves customer issues and complaints promptly and accurately. Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. Attends a monthly departmental meeting. Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. Maintains knowledge of deposit, loan, digital banking services and other banking products. Accepts other assigned job duties and or responsibilities with or without prior notice. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Demonstrates strong time management skills. Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up. Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. Adapt quickly to change and learn readily in a remote environment. Willingness to provide a level of service which will clearly differentiate us from our competitors. Ability to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. Demonstrates effective communication skills, showing empathy and active listening skills Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. Collaborates with co-workers and employees. Maintains confidentiality. Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems. Ability to type with speed and accuracy. Ability to operate standard office equipment, including phones, computer and peripherals. Full-Time/Part-Time Full-time Area of Interest Customer Experience All Locations Uniontown, Ohio, United States Ann Arbor, Michigan, United States Bowie, Maryland, United States Cincinnati, Ohio, United States Independence, Ohio, United States Columbus, Ohio, United States Defiance, Ohio, United States Fairmont, West Virginia, United States Findlay, Ohio, United States Fort Wayne, Indiana, United States Frankfort, Kentucky, United States Huntington, West Virginia, United States Indianapolis, Indiana, United States Ironton, Ohio, United States New Albany, Indiana, United States Parkersburg, West Virginia, United States Pittsburgh, Pennsylvania, United States Toledo, Ohio, United States Wheeling, West Virginia, United States Youngstown, Ohio, United States Chattanooga, Tennessee, United States Franklin, Tennessee, United States Knoxville, Tennessee, United States Fort Lauderdale, Florida, United States Show more

WesBanco Bank

Customer Service Specialist I - Customer Service Center - Pittsburgh, PA

Android

Apple

Banking Services

Call Centers

Card Processing

Career Counseling

Communication Skills

Communications Protocols

Computer Systems

Customer Experience

Customer Relations

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Facebook

Home Networking

Interpersonal Skills

LinkedIn

Metrics

Multitasking

Network Administration/Management

Office Equipment

Operating Systems

PC (Personal Computer) Systems

Peripheral Hardware

Presentation/Verbal Skills

Problem Solving Skills

Product Support

Regulations

Resolve Customer Issues

Time Management

Web Browsers

Writing Skills

IRecruitee

HOUR

Communicate with clients via email and instant messaging (clientele consists of Financial Advisors and their support staff/ branches) Perform various duties as assigned. This team is primarily responsible for establishing ACH profiles (direct deposit) which allow the branches and their clients to initiate electronic fund transfers.

Job Title: Cash Management Associate Job Duration: 3 months contract This role will be 100% remote but candidates must be located in St Pete/Tampa, Memphis TN or Southfield MI ONLY! 
Saint Petersburg, FL-33716 
Southfield, MI-48075 
Memphis, TN-38120 This position is contract only with strong opportunity for extension 
Candidates must have a suitable work-from-home area and reliable internet access. The laptop / equipment will be shipped to the new hire, directly. 
Work Schedule 8am-5pm, with 1 hour unpaid lunch Job Summary: 
This position will support the ACH / Cash Control department. 
This team is primarily responsible for establishing ACH profiles (direct deposit) which allow the branches and their clients to initiate electronic fund transfers. 
The Cash Management Associate will mainly handle basic ACH form processing. 
Most of their communication will be done via email or Skype (instant messaging); however, depending on their performance, manager may have them handle phone calls down the road (but likely not for a couple months). Job Duties: 
Review and process ACH (direct deposit) forms that are received via an electronic cue 
Perform data entry relating to clients' confidential banking information (i.e. personal account numbers, demographic information, etc.) while maintaining a high attention to detail and accuracy 
Researches any errors or problems concerning entries made at the branch or Home Office level Reviews and corrects processing errors as appropriate 
Communicate with clients via email and instant messaging (clientele consists of Financial Advisors and their support staff/ branches) Perform various duties as assigned Skills: <ul><li>Must Haves At least 2 years of recent office experience, ideally in a data entry-centric role where accuracy was extremely important.</li><li>Please have all candidates complete a data entry test. In order to be submitted, candidates must score at least 85% accuracy and at least 7500 keystrokes per hour.</li><li>Include the results at the top of the resume.</li><li>Extremely detail oriented (accuracy in this role is very important)</li><li>Clear and professional written and oral communication skills - proper grammar and spelling is extremely important Professional demeanor</li><li>Customer service oriented</li><li>Experience within banking / financial services is a HUGE plus</li></ul> Education: <ul><li>Minimum of a High School diploma or equivalent, Bachelor's Degree preferred</li></ul>

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

Work From Home Banking Jobs in Birmingham, MI

Resume Resources

Get noticed by top employers!

Work From Home Banking Jobs in Birmingham, MI

Customer Service Specialist I - Customer Service Center - Pittsburgh, PA WesBanco Bank

Cash Management Associate eTeam Inc.

Resume Resources