Function of the Group: IT Service Management team Initiatives/Projects: N/A Industry background: IT Service Management or Operational background Team Dynamic: working in a team of 8 Roles and Responsibilities: Candidate will be serving as the liaison between home lending business stakeholders (Sales & Operations teams) and Technology teams by working service tickets & remediating issues on customer loans (mortgage & home equity lines of credit). Skills: Project Management Business Needs Data Analytics Prioritization Management Reporting Business Processes Decision Making Experience: 2 4 years experience.