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PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

YEAR

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company''s success. As a Client Solution Manager II within PNC''s Corporate & Institutional Banking (C&IB) Merchant Services organization, you can sit anywhere within the PNC footprint. Candidates for the Client Solution Manager II position must have a minimum of 5 years of Merchant Services experience. Additionally, prior management/supervisory/leadership experience in the Merchant Services industry is preferred.This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.Job DescriptionDirects and manages all sales, service and execution support for new and ongoing complex C&IB client relationships and leads staff to achieve relevant KPI''s and requirements.Monitors and oversees all activities involved with support of sales, service and execution.Recommends and implements improvements and connects strategy to business outcomes to drive desired client experience.Provides reports on performance to leadership.Participates in establishing and ensuring compliance with internal policies and procedures and risk controls.Manages client exceptions and highest level escalations.Manages and maintains relationships with internal/external service partners.Manages, aligns, and oversees the development of the C&IB Merchant Services Commercial Relationship Management team which may include supervisors and individual contributors.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC''s Enterprise Risk Management Framework.PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.Live the Values - Role models our values with transparency and courage.Enable Change - Takes action to drive change and innovation that will transform our business.Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsBusiness Decisions, Client Counseling, Client Relationship Building, Competitive Advantages, Customer Experience (CX), Management of Employees, Merchant Services, Personal Initiative, Relationship Management, Results-OrientedCompetenciesCustomer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Problem Management Process, Process Management, Sales Support and AdministrationWork ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $65,000.00 - $142,350.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 02/27/2025, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

The PNC Financial Services Group Inc

Merchant Services Client Solution Manager II - Corporate & Institutional Banking (C&IB)

Aged Care

Business Skills

Childcare

Communication Skills

Corporate Banking

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Satisfaction

Customer Support/Service

Equal Employment Opportunity (EEO)

Finance

Financial Regulations

Insurance

Leadership

Legal

Licensing Compliance

Maintain Compliance

Merchant Services

Mortgage

People Management

Performance Analysis

Performance Metrics

Process Improvement

Process Management

Reimbursement

Relationship Management

Reporting Skills

Risk Analysis

Risk Management

Risk Management Framework (RMF)

Sales

Sales Management

Sales Support

Stock Purchase Plans

Talent Management

Select project examples include (1) Optimization of Medicare enrollment growth strategy, such as balancing marketing, sales, and product investment trade-offs that are responsive to local competitive and provider dynamics; (2) Development of Medicare Product strategies that are aligned with the unique needs of Humanas target growth segments. Humana is seeking an experienced team member to support delivering Enterprise Growths highest priority strategy projects and initiatives, with an emphasis on Medicare Advantage strategy development.

Become a part of our caring communityHumana: A Fortune 60 Healthcare CompanyHumana is a publicly traded, Fortune 60 health benefits company with a long history of successful innovation and reinvention. It has transformed itself from the largest US nursing home company in the 60s, to the largest US hospital corporation in the 80s, to a leading health benefits company beginning in the 90s. Today, Humana is a leader in consumer-focused health solutions and is one of the largest health benefits organizations in the country.The Enterprise Growth Strategy team is a newly created organization supporting growth across Humanas businesses. The team has a strong dotted-line partnership with the Medicare and Medicaid organization, Humanas largest, which comprises over 80% of the companys total revenue and the majority of its earnings. Team members partner with senior leaders of the business unit, and more broadly with leaders throughout the enterprise, as they deliver strategy projects addressing some of the businesses most important opportunities and challenges. These high-profile strategy projects place the team at the forefront of helping to define the future of the organization.Humana is seeking an experienced team member to support delivering Enterprise Growths highest priority strategy projects and initiatives, with an emphasis on Medicare Advantage strategy development. As a Consultant, you will deconstruct issues and challenges, perform targeted research and analysis, and craft sound, logical solutions and recommendations. You will also shape implementation considerations, and work with business owners as appropriate to transition analysis into execution. While doing so, you will have the opportunity to collaborate with fellow team members, subject matter experts, members of Humanas executive Management Team, and corporate, functional, and business unit leaders.Select project examples include (1) Optimization of Medicare enrollment growth strategy, such as balancing marketing, sales, and product investment trade-offs that are responsive to local competitive and provider dynamics; (2) Development of Medicare Product strategies that are aligned with the unique needs of Humanas target growth segmentsKey responsibilities include:<ul><li>Conducting analysis and/or work streams within high-profile, high-impact strategy projects</li><li>Participating in interviews and working sessions with leaders within Medicare and Medicaid and across the broader organization</li><li>Conducting industry, market, competitor, and financial analysis and identifying insights for Humana</li><li>Creating high quality analysis and deliverables that clearly frame objectives, issues, and challenges, and articulate insightful findings and recommendations</li><li>Working collaboratively with fellow team members and leaders across the company</li></ul>Use your skills to make an impactRequired Qualifications<ul><li>Bachelors Degree with outstanding academic credentials</li><li>2+ years of full-time work experience in strategy consulting, investment banking, corporate/business unit strategy, or finance, including a strong record of leadership</li><li>Strong problem-solving skills and demonstrated ability to perform complex quantitative and qualitative analysis</li><li>Excellent verbal and written communication abilities</li><li>Ability to quickly build and maintain trust with business leaders</li><li>Highly collaborative, flexible, teamwork-oriented working style</li><li>Demonstrated ability to mentor and develop junior staff</li><li>Strong commitment to personal and professional growth</li></ul>Preferred Qualifications<ul><li>Managed care and/or healthcare services work experience</li></ul>Additional InformationFlexibility with work location; options include:<ul><li>Humanas New York office in Midtown Manhattan</li><li>Humanas headquarters in Louisville, Kentucky</li><li>Remote, with majority of work conducted on Eastern time</li></ul>Travel: While this is a remote position, occasional travel to Humana''s offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$86,300 - $118,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usAbout Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.?Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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Merchant Services Client Solution Manager II - Corporate & Institutional Banking (C&IB) The PNC Financial Services Group Inc

Growth Strategy Consultant Humana Inc

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