FULL_TIME

FEED

UNKNOWN

Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

HOUR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Senior Account Associate - Commercial Lines/ Select Business Unit</b></p><p><br/><b>Work Mode: </b>Fully Remote for candidates located in the Northeast US<b> | Location/Supporting: </b>Wilmington, DE office<b> | Book Focus: Commercial Lines Select Business Unit (SBU)</b><br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p></div><div><p> <br/><b>About the Role:</b> Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Team Leadership:</b> Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. </p></li></ul></div><div><ul><li><p><b>Policy Management:</b> Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. </p></li></ul></div><div><ul><li><p><b>Task Processing:</b> Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. </p></li></ul></div><div><ul><li><p><b>New and Renewal Business Support:</b> Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. </p></li></ul></div><div><ul><li><p><b>Contract Review:</b> Assist in reviewing contracts to ensure proper coverages are included. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable:</b> Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance:</b> Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> </p></div><div><p><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>3+ years of customer service experience in the insurance industry </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div></div><div><div><ul><li><p>Required active licensing, professional designation (CISR) preferred </p></li></ul></div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $23.00 to $27.00 per hour, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Senior Account Associate - Commercial Lines/Select Business Unit (SBU)

Accounts Receivable

Administrative Skills

Aged Care

Analysis Skills

Best Practices

Billing

Brokerage

Business Support

Check Processing

Childcare

Continuous Improvement

Contract Review

Corporate Policies

Customer Retention/Renewal

Customer Support/Service

Customer/Client Research

Data Quality

Diversity

Finance

Health Insurance

Insurance

Insurance Sales

Leadership

Licensing

Maintenance Services

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Negotiation Skills

Organizational Skills

Past Due Accounts

Pricing

Proposal Writing

Quality Metrics

Research Skills

Sales Management

Service Delivery

Systems Maintenance

Team Lead/Manager

Time Management

Underwriting

Work From Home

Jobvite Talemetry Organic Easy Apply

YEAR

For over 70 years, we’ve proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. We are currently seeking dedicated, service-oriented individuals to join our growing remote team and help build long-term client relationships through Zoom virtual consultations.

<h3><strong>About Us</strong></h3><p>For over 70 years, we’ve proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families.</p><p>As part of <strong>Globe Life</strong>, we experienced over 20% growth last year—even during challenging economic conditions—demonstrating both our resilience and our role as an essential business.</p><p>We are currently seeking dedicated, service-oriented individuals to join our growing remote team and help build long-term client relationships through Zoom virtual consultations.</p><hr/><h2>Requirements • Responsibilities • Rewards</h2><p>This role is ideal for individuals who enjoy helping others, building trust, and delivering exceptional customer experiences while working from home in a flexible remote environment.</p><h3>Key Responsibilities</h3><ul><li>Conduct virtual client consultations through Zoom and phone communication</li><li>Build and maintain long-term client relationships</li><li>Provide support regarding benefits, coverage options, and policy questions</li><li>Assist clients with updates, follow-up communication, and service requests</li><li>Maintain professionalism, organization, and accurate documentation</li><li>Participate in ongoing training and development programs</li></ul><hr/><h2>Suggested Qualifications</h2><ul><li>Excellent communication and interpersonal skills</li><li>Basic computer and virtual communication proficiency</li><li>Strong work ethic and reliability</li><li>Outgoing, positive, and energetic personality</li><li>Effective time management and organizational skills</li><li>Leadership experience is a plus, but not required</li></ul><hr/><h2>Job Benefits</h2><h3>100% Remote Work</h3><p>Work from anywhere within the U.S. while enjoying the flexibility of a fully remote career.</p><h3>Weekly Pay</h3><p>Earn consistent weekly income based on a structured schedule designed to support success.</p><h3>Performance-Based Bonuses</h3><p>Additional earning opportunities tied to performance and growth.</p><h3>Comprehensive Benefits</h3><ul><li>Health Insurance Reimbursement Program</li><li>Comprehensive Life Insurance Coverage</li><li>Retirement Planning Options</li><li>Renewal Income Opportunities for long-term earning potential</li></ul><h3>Flexible Scheduling</h3><p>Create a work schedule that aligns with your lifestyle and personal commitments.</p><h3>Training & Mentorship</h3><p>Access ongoing mentorship, virtual training, and leadership development opportunities.</p><hr/><h2>Why Join AO?</h2><p>At AO, we believe in supporting our team members with the tools, training, mentorship, and flexibility needed to build meaningful, long-term careers.</p><p>You’ll be part of a positive, growth-focused culture where your effort is recognized, your development is encouraged, and your work makes a real impact on families nationwide.</p><hr/><h2>Interview Process</h2><p>All interviews are conducted virtually through <strong>Zoom video conferencing</strong> for convenience, flexibility, and safety.</p><p> <strong>Apply today and begin building a rewarding remote career helping protect working families across the country.</strong></p><p>Powered by JazzHR</p>

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