p>Mission-Driven Work: Support healthcare teams and improve patient lives through technology Career Growth: We invest in your development and pay for technical certifications Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees Leadership Access: Share your ideas directly with leadership, including the CEO Supportive Environment: Be part of a team that values transparency, communication, and collaboration. Support multiple clients Identify and document customer issues clearly and accurately Escalate unresolved tickets to appropriate internal teams as needed Accurately assign ticket urgency and impact following ITIL best practices Assist clinicians-including doctors, nurses, and therapists-with EHR usability Deliver outstanding customer service through clear communication, patience, and empathy.