Customer Support Representative X2FCustomer Support RepresentativeNewark, New JerseyRemoteBe the voice of the customer advocate for their needs, flag recurring pain points, and high-five our product team (virtually) when fixes roll out. Become a support superhero answering questions via chat, email, and the occasional phone call with grace, humor, and helpfulness.
Service Desk Analyst Veterans Sourcing GroupService Desk AnalystWhite Plains, NYRemoteSupport the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. " Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network).
National Field Service Engineering Specialist, Digital Pathology - Remote / Field DanaherNational Field Service Engineering Specialist, Digital Pathology - Remote / FieldNew York, NYRemote$34–$42 / hourThe National Field Service Engineering Specialist / National Product Specialist, Digital Pathology for Leica Biosystems is responsible to work collaboratively with product management and the responsible Business Unit to review and maintain instrument quality, serve as a Qualified Trainer for the products supported, and provide escalation support to include leading the activities and coordinating with other internal teams and the Business Unit, with an emphasis on Digital Pathology product lines. In this role, you will have the opportunity to: Provide advanced remote and onsite technical service and high-level support on Digital Pathology equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.
Customer Success Manager - US FingerprintJS, IncCustomer Success Manager - USNYRemote$110,000–$130,000 / yearWe have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle). Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.
Customer Marketing Manager Ethena IncCustomer Marketing ManagerNYRemote$120,000–$150,000 / yearYou'll build and run the lifecycle marketing programs that surface new products and capabilities to the right customers at the right time, and you'll back that up with the communications, storytelling, webinars, and community work that make customers want to grow with us. You'll build and manage campaigns that surface new product capabilities, create upsell moments at the right lifecycle stage, and drive adoption of features customers aren't yet using.
NewBiomedical Technician-Field Service (Newark w/Company Car) Trimedx Holdings LLCBiomedical Technician-Field Service (Newark w/Company Car)Newark, NJRemote$27–$33 / hourComplex computer skills required, including the ability to administrate a system, interpret error codes, defragment hard-drives, replace power supplies, interpret computer codes, and apply networking concepts. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all Trimedx and Customer property or during working/on-call hours.
Manager, Fund Administration (Investor Services) Juniper Square IncManager, Fund Administration (Investor Services)NYRemote$95,000–$120,000 / yearOur Investor Services team is an exciting and quickly growing team at Juniper Square that is responsible for tackling high priority workflows for our Fund Administration and Deal Services customers. We're the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision.
Professional Services Engineer BigID IncProfessional Services EngineerNYRemote$105,000–$135,000 / yearAs a Services Delivery Engineer, you''ll be the technical backbone of that experience: translating customer requirements into working solutions, troubleshooting deployment issues at their root cause, and partnering with Engineering and Product to make every future rollout smoother than the last. We''re leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
Vice President, Banking & Financial Services Industry Leader Quantum Metric IncVice President, Banking & Financial Services Industry LeaderNYRemote$220,000–$250,000 / yearWe also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. This role will take a highly proactive approach to building the Banking & Financial Services business at Quantum Metric through strategic market displacement, pipeline growth and account expansion, and establishing Quantum Metric's brand authority within the BFSI space.
Director, Enterprise Customer Success Sophos LtdDirector, Enterprise Customer SuccessNYRemote$146,400–$244,000 / yearSophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM.
Account Executive, Financial Services StackAdapt IncAccount Executive, Financial ServicesNYRemote$80,000–$114,000 / yearThe Account Executive, Financial Services role is a critical hunter-focused sales position responsible for driving new programmatic advertising revenue directly from in-house marketing teams and brands within specific vertical markets. What You''ll Be Doing: Identifying, pitching, and closing new platform sales deals with in-house marketing teams and brands, primarily focusing on new logo acquisition within assigned verticals (Financial Services, etc.).
Manager of Managed Services Feathr IncManager of Managed ServicesNYRemoteIn this high-visibility role, you will lead a team of ~10 Campaign Managers and Strategists, coach them into consultative client partners, and build scalable systems that maintain high service quality as we expand. Your Company: As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose-built to help our customers unlock more results, time, and confidence.
Field Service Engineer - AIS Hitachi LtdField Service Engineer - AISNew York, NYRemote$66,000–$82,000 / yearWorking alongside experienced service professionals, you will perform field assignments at customer sites, assist with identifying and resolving equipment issues, and support commissioning and maintenance activities. Trade education in Industrial Mechanic, Electrical trades, or a college or university degree in a technical field such as electrical or mechanical engineering is preferred; equivalent technical training and experience will also be considered.
Field Service Engineer II - NYC/NJ Danaher CorpField Service Engineer II - NYC/NJJersey City, NJRemote$40–$45 / hourThe essential requirements of the job include: Associate's degree plus 3+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR equivalent military experience (working/worked on any mechanical, technical, laboratory, pneumatic or any related instruments.) In this role, you will have the opportunity to: Provide advanced remote and on-site escalation support of Digital Pathology Equipment to the North American Selling Unit, with the objectives of minimizing customer downtime and generating revenue opportunities, communicate trends and correct parts issues.
Integrated Services Analytics Product Manager Ford Motor CoIntegrated Services Analytics Product ManagerNYRemote$132,800–$250,800 / year2+ years of experience with Event-driven architectures; Domain-Driven Design; Public Cloud (Google Cloud - BigQuery, Looker, VertexAI); Cloud-Native architectures; Application Programming Interfaces; and Serverless, Kubernetes for model deployment and scaling. As an Integrated Services Analytics Product Manager, you will lead the strategy, development and delivery of key analytics, AI products and platforms to significantly improve Ford's current capabilities.
Field Service Specialist II Copeland Controls SrlField Service Specialist IINYRemote$80,000–$104,000 / yearBest-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Working Conditions: While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock.
Strategic Services Consultant (Premier Success) Sprout Social IncStrategic Services Consultant (Premier Success)NYRemote$77,600–$97,000 / yearOptimize customers' social operations by evaluating workflows, aligning social media strategy directly to business objectives, and keeping customers informed of emerging industry trends and digital shifts. Lead ongoing strategic consulting engagements that elevate our customers' social strategy, partnering with Customer Success Managers to help enterprise brands structure, refine, and scale their social media operations.
Imaging Service Engineer I (NY / Long Island, NY) FUJIFILM Biotechnologies USA IncImaging Service Engineer I (NY / Long Island, NY)New York City, NYRemote$32.69–$38.46 / hourLifting/Carrying: This activity occurs infrequently and periodic with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Enterprise Solutions Engineer, Service Management AsanaEnterprise Solutions Engineer, Service ManagementNew York City, NYRemote$156,800–$178,500 / yearTranslate complex customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders. In this role, you will be at the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive to build repeatable technical plays for Asana Service Management across IT and service teams.
Manager, Client Services Employers Holdings IncManager, Client ServicesNYRemote$90,000–$140,000 / yearEstablish clear functional ownership between Service Desk and Desktop Engineering so each can focus on its core mission, end-user support and endpoint lifecycle/configuration management respectively, while maintaining cross-training so essential functions are never dependent on a single person. Champion an AI-first mindset across Client Services: identify, evaluate, and implement automation and AI-assisted tools to streamline Service Desk and Desktop Engineering workflows, reduce manual effort, and improve service quality and consistency.