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At GFI Ikigai, we are dedicated to combating financial illiteracy and striving to make a positive impact on communities worldwide. Join our team as a part-time Customer Relations Associate and play a vital role in making financial literacy and security more accessible to everyone.

YEAR

About GFI IkigaiAt GFI Ikigai, we are dedicated to combating financial illiteracy and striving to make a positive impact on communities worldwide. We are proud of our commitment to excellence, offering online tools and in-house training geared towards both personal and professional growth. Our platform supports various career paths, helping diverse individuals achieve financial independence. About the Position: Customer Relations Associate (Part-Time, Remote)We are looking for a motivated and ambitious individual to join our team as a Customer Relations Associate. This critical role involves managing and nurturing client relationships on a part-time basis. The position encompasses customer service, relationship building, and delivering exceptional support to clients. If you are passionate about helping people and wish to make a difference, this opportunity might be right for you! Benefits<ul><li>Flexible scheduling tailored to individual needs</li><li>100% remote work with comprehensive online tools and training</li><li>Opportunities for leadership development</li><li>Competitive compensation ($30,000 - $50,000 part-time), with potential for advancement based on individual goals</li></ul> Daily Responsibilities<ul><li>Act as a part-time Customer Relations Associate and primary contact for clients, ensuring their satisfaction and addressing inquiries promptly</li><li>Utilize strong communication skills to build and maintain trusting relationships with clients</li><li>Educate clients on financial products and services, such as investments, insurance protection, retirement planning, and estate planning</li><li>Develop personalized solutions to meet clients' financial goals and needs</li></ul> Requirements for the Role<ul><li>Minimum age of 18 and a U.S. citizen</li><li>Pass a background check</li><li>Exemplary verbal and written communication skills along with customer relationship management capabilities</li><li>Familiarity with CRM systems (e.g., Salesforce) and basic reporting skills</li><li>Ability to interpret clients' needs and provide relevant solutions effectively</li></ul> Additional Qualifications<ul><li>Experience in customer service, leadership, or a management background preferred</li><li>Educational, coaching, military, or competitive athletic backgrounds may prove beneficial</li><li>Entrepreneurial spirit with a self-motivated drive to grow and assist others</li><li>An advanced understanding of negotiation techniques and problem-solving skills</li></ul> Join our team as a part-time Customer Relations Associate and play a vital role in making financial literacy and security more accessible to everyone. We eagerly anticipate reviewing your application and exploring how we can accomplish great things together! <h3>Key Performance Indicators (KPIs) and Objectives (OKRs)</h3><ul><li>Objective 1: Maintain ongoing communication with existing clients and enhance client satisfaction rates.</li><li>Key Result: Achieve and maintain a client satisfaction score of 95% or higher.</li><li>Objective 2: Expand client account value through cross-selling appropriate services.</li><li>Key Result: Achieve a 10% increase in sales from existing clients each quarter.</li><li>Objective 3: Proactive client problem-solving and inquiries.</li><li>Key Result: Resolve 90% of client issues within 24 hours of inquiries.</li></ul>Your success in this role will be measured by these KPIs and OKRs, ensuring a significant contribution to our overarching mission and growth.

GFI-Team Ikigai

Customer Relations Associate - Part Time Remote

Background Investigation

Coaching

Communication Skills

Cross-Selling

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Support/Service

Customer Training

Entrepreneurship

Estate Planning

Financial Literacy

Financial Services

Insurance

Leadership

Military

Negotiation Skills

Online Training

Performance Metrics

Presentation/Verbal Skills

Problem Solving Skills

Reporting Skills

Resolve Customer Issues

Retirement Planning

Revenue Growth

Salesforce.com

United States Citizen

Work From Home

Writing Skills

The Hire Talent

We help make the idea of financial independence and financial security accessible to a diverse group of people from a wide range of backgrounds. We are committed to on-boarding those with a strong work ethic, leadership qualities, integrity, perseverance, desire to grow and entrepreneurial spirit above all else.

Now seeking an ambitious & driven individual to step into a part time role as a Remote Representative. We are looking for candidates who want to make a positive impact in communities. As a part of our team, you will be working to solve one of the world's most pressing issues-financial illiteracy. We pride ourselves on a commitment to excellence rivaled by none - a commitment reflected in all aspects of our work. This position is 100% remote and provides the online tools and in-house training you need to be successful. For this reason, no prior financial experience is required. We are committed to on-boarding those with a strong work ethic, leadership qualities, integrity, perseverance, desire to grow and entrepreneurial spirit above all else. If your qualifications seem like a strong fit for the position, we will reach out to you to provide information on the next steps in the Selection Process. - Customer service, leadership and management backgrounds are preferred- Must pass a background check- 18 Years or older- U.S. citizen- Training/Coaching included- Personally customized scheduling- Financial skills/knowledge not required- Leadership development- Entrepreneurially-minded + self-motivated- Education/Coaching/Military/Elite Athlete backgrounds are a great fit, but not required!- Must have a drive, passion and desire to help people! As a reminder, there are no automatic disqualifiers in our process. Every candidate is evaluated holistically. Advancement & Compensation are scalable based on personalized individual career goals!Your training is provided in both group and individual settings. All professionals on our platform have access to the training necessary to learn what it takes to be successful. Our system is education focused; experienced brokers and business mentors are here to help you.We offer access to those that are looking to create a full-time career or one that is part time to earn additional income. No matter which you choose, we are here to support the growth of your career and goals! We help make the idea of financial independence and financial security accessible to a diverse group of people from a wide range of backgrounds. Please reach out to us if you have any questions. We look forward to reviewing your application!

Remote Representative - Part Time

Brokerage

Mentoring

Onboarding

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Life Insurance

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Serco manages all aspects of the Software Delivery Life Cycle (SDLC) for the NexGen IT program including requirements definition, development, testing, upgrades, enhancements, and troubleshooting and supports all infrastructure for the installations. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.

Position Description & Qualifications Looking for a Cloud/Software Architect opportunity at a place you can have influence every day? Then Serco has the right opportunity for you! As the Cloud/Software Architect, you will provide cloud support to one of our USAF customers located in the Montgomery, AL (Gunter AFB) area. Bring your expertise and collaborative skills to make an impact on our military defense. Serco supports the USAF as a Prime for their NexGen IT contract. This position is contingent upon your ability to pass NACI investigation. This is a 100% remote opportunity. Serco supports the Air Force (AF) Civil Engineering (CE) community NexGen IT initiative’s implementation of IBM TRIRIGA is the largest in the world. Serco manages all aspects of the Software Delivery Life Cycle (SDLC) for the NexGen IT program including requirements definition, development, testing, upgrades, enhancements, and troubleshooting and supports all infrastructure for the installations. You will be part of a large team that works closely with the customers, end users, and other Serco teams to deliver quality cloud engineering support, software, innovations, and administration tasks. The team has been recognized by the USAF and industry for their outstanding contributions to the program. In this role, you will: + Lead end-to-end migration from contractor-owned on-premises data center to the agency’s AWS cloud environment + Design and implement secure, scalable, and cost-optimized AWS architectures (VPC, IAM, EC2, EBS, S3, RDS, Lambda, etc.) + Develop Infrastructure-as-Code (IaC) using Terraform or AWS CloudFormation for repeatable, compliant deployments + Architect and integrate hybrid solutions for systems that remain on-premises (e.g., mailroom, legacy workflows) + Configure and validate network connectivity across environments (VPN, Direct Connect, Transit Gateway) + Ensure all cloud solutions meet FedRAMP, FISMA, and NIST 800-53 compliance standards + Implement monitoring, logging, and security controls (CloudWatch, CloudTrail, GuardDuty, Config, Inspector) + Manage identity and access management across platforms (Active Directory, SAML, IAM Federation) + Optimize application and database performance for .NET, Java, and SQL workloads within AWS + Produce detailed architecture diagrams, migration roadmaps, and operational runbooks for ongoing management + Collaborate closely with agency stakeholders, security, DevOps, and application development teams + Provide technical leadership and mentoring to cloud engineers and development teams + Demonstrate strong experience with both Linux and Windows environments and modern DevOps toolchains (CI/CD, Git, Jenkins, Docker) + Maintain excellent communication and coordination skills across technical and non-technical teams + Preferred Certification: AWS Certified Solutions Architect – Professional (or equivalent) + Air Force contracting experience To be successful in this role you will have: + Bachelor’s degree in Computer Science or related field + 15+ years of IT experience + 5+ years of AWS cloud experience + 5+ years of application development experience, technical leadership + Experience in architecting, designing and developing applications on the AWS platform or equivalent platform + Previous experience as Software/Solution Architect, Lead Architect, or similar role + The ability to travel up to 10% of the time If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

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Customer Relations Associate - Part Time Remote GFI-Team Ikigai

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