UNKNOWN

FEED

OTHER

Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care. You'll handle high volumes of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift.

<h2>About Float</h2>Float is the full-stack platform for Specialty Pharma home infusion. We're on a mission to make healthcare safer, easier, and more efficient by connecting SuperNurses to home medication visits - moving all care that doesn't need a hospital to the home.Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care.Having closed our Series A in 2023, we're at an inflection point in our growth. We've successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We've facilitated over 91,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients.<h2>The Role</h2>As a Recurring Care Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You'll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you'll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery.This role requires strong organizational skills, excellent attention to detail, and a proactive, solutions-oriented mindset. You'll handle high volumes of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift. Your ability to manage these responsibilities efficiently while maintaining a high standard of customer service is critical.In addition to daily operations, you'll be encouraged to proactively identify and communicate opportunities for process improvement to maximize team efficiency. Flexibility, adaptability, and a collaborative spirit are essential, as you'll work cross-functionally with operations, product, and engineering teams to share feedback, unify workflows, and help shape the tools and automation that will drive future scalability.Who you are<ul><li>You're flexible and have a learner mindset: we're a start up, we move fast and are constantly improving. </li><li>You thrive in urgency: our patients are sometimes discharged directly from the hospital to home visits on short notice, you are a key part of their care delivery. </li><li>You're team-oriented: in a remote role, strong teammate connections are more important than ever. </li><li>You have a strong sense of accountability and integrity: external customers and internal team members will rely on you everyday. </li></ul>What you'll do:<ul><li>Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients</li><li>Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution</li><li>Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses</li><li>Schedule and confirm 10–30 patient visits per shift with accuracy and empathy</li><li>Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details</li><li>Ensure all necessary documentation is collected and uploaded for scheduled visits</li><li>Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail</li><li>Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations</li><li>Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability</li><li>Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners</li></ul>Required skills:<ul><li>1+ years of experience with medical scheduling</li><li>Excellent critical thinking and problem-solving abilities</li><li>Highly organized and capable of managing competing priorities with strong time management</li><li>Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically</li><li>Comfortable working both independently and as part of a team in a dynamic, evolving environment</li><li>Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools</li><li>A mindset geared toward continuous improvement and operational efficiency</li><li>Prior experience in healthcare or familiarity with medical terminology is strongly preferred</li></ul><h3>Location and Schedule</h3>Location: This is a fully remote position based in the US.Employment Type: This is a full time position working 40 hours per week. Work Hours: Float operates in the PST time zone.Benefits:<ul><li>Medical, dental, vision</li><li>401k matching</li><li>Unlimited PTO with minimum days</li><li>Paid parental leave</li><li>Phone & internet monthly stipend</li><li>Annual Learning Stipend</li><li>HSA & FSA</li><li>Voluntary Life, Accident, Hospital, and Critical Illness Insurance </li><li>Zero commute. Work wherever you are (on or around US hours)</li></ul>Compensation:Compensation for this role consists of a base salary and options grant, with the base salary expected to range from $48,000 to $50,000 per year. Individual compensation will be commensurate with the candidate's experience and location.Culture:We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment. At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk! Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.

Float Health

Recurring Care Specialist

Automation

Biotech and Pharmaceutical

Communication Skills

Continuous Improvement

Cross-Functional

Customer Experience

Customer Support/Service

Detail Oriented

Documentation

Economics

Establish Priorities

Flexible Spending Accounts

Healthcare

Hospital

Insurance

Intellectual Property (IP)

Medical Terminology

Medications

Multiplatform/Cross-Platform

Multitasking

Nursing

Operational Improvement

Operational Strategy

Operations

Organizational Skills

Problem Solving Skills

Process Improvement

Product Engineering

Startup

Team Player

Time Management

ZenDesk

BreezyHR

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. Tasks include all aspects of systems implementation from facilitation and analysis of complex business and user needs to advanced requirements gathering and creation of complex technical specifications, to implementation, deployment, and support of various highly complex systems.

YEAR

CareersSkip to Main ContentPress Control+M to start dragging objectptnbsid=A9oUQDywo0%2fPTjs0AVG86Knmnok%3dBack<ul><li>Accessibility</li><li>Enable Screen Reader Mode</li><li>Keyboard Shortcuts</li><li>Accessibility Help</li></ul>Job DescriptionSearch Category NameSearch keywordsSearch in...<ul><li>Search Category Name</li></ul>No results to display<ul><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li><li>Title</li></ul>Actions
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*Previous JobJob TitleBusiness Systems Analyst SupervisorNext JobApply for JobJob ID86241LocationSacramentoFull/Part TimeFull TimeAdd to My Favorite JobsEmail this JobJob SummaryThis position reports directly to the Director for Educational Technology. This position will provide daily supervision of the business systems analysts. Incumbent will provide design, technical and organizational leadership. Analyze user needs and software requirements to determine feasibility of design within time and cost constraints, liaise with DevOps and developers. Provides guidance, mentoring, and other assistance. Ensure requirements and design adherence to coding standards as well as University policy? Create and manage team and individual goals and provide regular feedback for team members. Conduct effective performance evaluations and mentor staff through formal and informal channels. This position functions with a high degree of autonomy and decision making.This leader will provide advanced problem solving and analysis for issues that are frequently without precedent or structure and that require the analysis of variable factors; this position will be responsible for formulating highly complex business analysis strategies, business processes, standardization, and resources. Tasks include all aspects of systems implementation from facilitation and analysis of complex business and user needs to advanced requirements gathering and creation of complex technical specifications, to implementation, deployment, and support of various highly complex systems. The position will lead efforts to select methods, techniques, and evaluation criteria that will obtain optimal results for the organization.This position will lead cross functional teams and will represent the business systems analysts' team in meetings with Development Supervisors, the User Experience Designer, and other team leads. In addition, this position will work with the Director of Educational Technology and Application Development to prioritize development projects, schedule maintenance, and assist with other project and reporting tasks as needed.Apply By Date: 6/19/2026 by 11:59pmMinimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position<ul><li>Bachelor's degree in related area and / or equivalent experience / training</li><li>At least 3 years of experience as a Senior Business Analyst</li><li>Extensive experience as a business or systems analyst participating in large scale IT projects required.</li><li>Experience with process analysis, systems analysis, process architectures and systems analysis methodologies and practices including traditional waterfall, Agile, Agile Scrum, UML, UML Enterprise, etc.</li><li>Experience with content and website development</li><li>Understanding and skill in complex process and systems requirement documentation standards.</li><li>Demonstrated skills needed to develop process and system implementation plans.</li><li>Strong knowledge of the project lifecycle process, including initiation, requirements gathering, analysis and design, development tools and technologies, release and version control.</li><li>Strong knowledge of the software development lifecycle.</li><li>Communication and analytical skills to gather written and verbal input on processes, ascertain the completeness of the information, and determine if more information is needed.</li><li>Skills to define problems, to collect, organize, analyze and interpret data systematically, to generate alternative courses of action, to set objectives for decisions and anticipate consequences.</li><li>Strong communication, writing and interpersonal abilities, including skills such as attitude, diplomacy and persuasiveness, analytical ability, strong judgement and managerial skills.</li><li>Ability to fulfill testing leader and analyst leader roles concurrently for large scale IT projects.</li><li>Skills to map functional and system processes for process re-engineering.</li><li>Analysis, evaluation, critical thinking, and problem solving skills to identify and develop solutions for technical and organizational issues.</li><li>Experience and skills to make group presentations and train non-technical personnel.</li><li>Ability to meet deadlines and with constant interruption and distractions.</li><li>Strong skills with Word, Excel, PowerPoint, Visio and other tools in Microsoft Office.</li><li>Ability to work independently and with minimal direction.</li></ul>Preferred Qualifications<ul><li>Relevant project management or business analysis certification preferred (e.g. Project Management Professional (PMP) or Certified Business Analysis Professional (CBAP) certification or Prince2 certified)</li><li>Preferred Bachelor's degree in Computer Science, Business Administration, Engineering, or related discipline with an information technology focus.</li><li>Experience in a Business Analyst role with supervisory responsibilities.</li><li>Preferred 5+ years experience of progressive broad-based information systems business analysis and project management, with strong project management methodology background.</li><li>Experience with Administrative / Operations applications preferred.</li><li>Experience with Educational applications or functions preferred. Academic institution or large integrated health system experience preferred. Experience in designing and conducting training and test cases.</li><li>Academic institution or large integrated health system experience preferred.</li><li>Experience in designing and conducting training and test cases.</li><li>Ability to manage and lead diverse groups, peers, managers and others in a highly matrix environment to meet project schedules.</li><li>Able to be creative and a strategic thinker and problem-solver; proven ability to see and contribute to the big picture.</li><li>Ability to lead and organize implementation and training activities.</li><li>Ability to recognize the need for and maintain security of confidential information; exercise judgment, tact, and discretion in handling sensitive or confidential information or situations.</li><li>Ability to exercise independent judgment and personal initiative, and accept responsibility for decision and actions.</li></ul>Key Responsibilities<ul><li>55% - Team Supervision</li><li>30% - Business & Systems Analysis</li><li>15% - Application Management</li></ul>Department OverviewWorking with the Director for Educational Technology, create and review strategic plans for the creation of custom web-based software applications. Lead the Business Systems Analysts team and create tools and best practices for web application development and support. Work directly with the department Director on project and task priorities. Initiates, facilitates, implements and documents work process changes. Serve as a technical resource to project team and assists with problem and issue resolution. Acts as the primary liaison for operational planning related to requirements, workflow, testing, projects, and training. Acts as the primary liaison with development team leadership. Represents the business systems analysts' team in meetings. Work independently with minimal direction from management. Acts as the lead IT point of contact for Customer questions, application support, and maintenance of the applications during development and post implementation. Coordinates with appropriate teams to evaluate and implement application upgrades and patches. Collaborates with the User Experience Designer, Development Supervisors, and other team leads on policy and procedure development. Coordinates and/or collaborates with other teams as required to ensure applications are effectively and proactively managed and positioned. Performs as the liaison for production issues, communicating with the customer and IT resources on necessary fixes or enhancements. Leads efforts with end-users on the optimal use of the various reporting and data analysis tools.Department Specific Job ScopeTechnical leader responsible for providing highest technical level of various phases of systems analysis and project management. Leads efforts to create highly technical software development specifications for systems with a broad impact for the School of Medicine, School of Nursing or the Health System in general. Applies advanced business analysis concepts to identify, evaluate and define highly complex systems scope and objectives based on advanced knowledge of applicable business practices, processes and systems and industry standards to meet end-user and organizational needs. Initiates, designs and/or modifies highly complex systems and procedures where standardized policies or procedures may or may not exist. Performs highly complex analysis of business and user needs, documentation of requirements and translation into proper system and process requirement specifications. Creates the analytical strategy and templates for highly complex web applications and initiatives. Analyzes current documentation and data flows in departments and documents requirements to reflect appropriate workflow. Responsible for complex data mapping for various web applications. Conducts complex analysis to define requirements, tasks, dependencies, costs, risks, timelines and staff.Leads efforts to develop system functionality and tools to meet organizational and department needs in collaboration with end user departments. Incorporates information system standards and operational standardization in accordance with administrative/operational strategies. Creates standards and guidelines for business analysis activities. Sets the technical requirements for complex specifications. Provides advanced support and training on new applications. Considers the business implications of applying technology to the current and future business environment. Prepares and approves or obtains approval for business process and procedural documentation. Creates the user acceptance testing strategy and oversees its progression. Develops and conducts pre-quality assurance testing. Contributes and maintains the web application style guide and behavior standards. Mentors experienced business systems analysts and leads a team of business system analyst professionals. Serves as a back-up to other business systems analysts. Leads efforts with end-users on assessing reporting and data analytical needsPOSITION INFORMATION<ul><li>Salary or Pay Range: $7,891.67 - $14,775.00</li><li>Salary Frequency: Monthly</li><li>Salary Grade: Grade 24</li><li>UC Job Title: BUS SYS ANL SUPV 2</li><li>UC Job Code: 000540</li><li>Number of Positions: 1</li><li>Appointment Type: Staff: Career</li><li>Percentage of Time: 100%</li><li>Shift (Work Schedule): Mon-Fri 8:00am-5:00pm</li><li>Location: Remote Worksite (REMOTE)</li><li>Union Representation: 99 - Non-Represented (PPSM)</li><li>Benefits Eligible: Yes</li><li>This position is 100% remote</li></ul>BenefitsOutstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: <a href="https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html" rel="nofollow">https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html</a><ul><li>High quality and low-cost medical plans to choose from to fit your family's needs</li><li>UC pays for Dental and Vision insurance premiums for you and your family</li><li>Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave</li><li>Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement</li><li>Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement</li><li>Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement</li><li>Access to free professional development courses and learning opportunities for personal and professional growth</li><li>WorkLife and Wellness programs and resources</li><li>On-site Employee Assistance Program including access to free mental health services</li><li>Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage</li><li>Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles</li><li>Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here</li></ul>Physical Demands<ul><li>Standing - Frequent 3 to 6 Hours</li><li>Walking - Frequent 3 to 6 Hours</li><li>Sitting - Frequent 3 to 6 Hours</li><li>Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours</li><li>Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours</li><li>Bending/Stooping - Occasional Up to 3 Hours</li><li>Squatting/Kneeling - Occasional Up to 3 Hours</li><li>Keyboard use/repetitive motion - Occasional Up to 3 Hours</li></ul>Mental Demands<ul><li>Sustained attention and concentration - Frequent 3 to 6 Hours</li><li>Complex problem solving/reasoning - Frequent 3 to 6 Hours</li><li>Ability to organize & prioritize - Frequent 3 to 6 Hours</li><li>Communication skills - Frequent 3 to 6 Hours</li><li>Numerical skills - Occasional Up to 3 Hours</li><li>Constant Interaction - Occasional Up to 3 Hours</li><li>Customer/Patient Contact - Occasional Up to 3 Hours</li><li>Multiple Concurrent Tasks - Frequent 3 to 6 Hours</li></ul>Work EnvironmentUC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.Special Requirements - Please contact your recruiter with questions regarding which activities apply by position<ul><li>This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment</li><li>This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements</li></ul>Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.A Culture of Opportunity and BelongingAt UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.To view the University of California's Anti-Discrimination Policy, please visit: <a href="https://policy.ucop.edu/doc/1001004/Anti-Discrimination" rel="nofollow">https://policy.ucop.edu/doc/1001004/Anti-Discrimination</a>Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHereTo learn more about our background check program, please visit: <a href="https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks" rel="nofollow">https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks</a>Apply for Job<ul><li>UC Davis Campus Careers</li><li>Sign In</li><li>New User</li></ul>

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Recurring Care Specialist Float Health

Business Systems Analyst Supervisor University of California

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