NewLicensed Property & Casualty Insurance Agent - Remote USA TTECLicensed Property & Casualty Insurance Agent - Remote USACanton, OHRemoteWebcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Mortgage Protection-Life Insurance Agent-Work from Home Symmetry Financial GroupMortgage Protection-Life Insurance Agent-Work from HomeAkron, OhioRemoteYou’ll have access to an exclusive CRM, a fully digital platform with up-to-date resources, and the ability to be contracted with multiple carriers, offering in-demand products like living benefits and more. This opportunity is perfect for career-driven professionals who want room to grow, sharpen leadership and business skills, and truly own their success.
Make an Impact on Others with a Career From Home Global Elite Empire ConsultantsMake an Impact on Others with a Career From HomeMedina, OhioRemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. This is a remote opportunity where you’ll work directly with individuals who haverequested help understanding their financial protection options.
NewBurned Out from the 9-5? There's Another Way - Remote Role Global Elite Empire ConsultantsBurned Out from the 9-5? There's Another Way - Remote RoleCleveland, OhioRemoteAll interviews will be conducted via Zoom video conferencing(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence.5.
Inside Insurance Sales Producer Hertvik InsuranceInside Insurance Sales ProducerMedina, OHRemote$60,000–$90,000 / yearDemonstrated sales experience (any industry) with a track record of meeting or exceeding goals; and willingness to obtain P&C licensure upon hire. Hertvik Insurance Group is seeking a motivated, results-driven Sales Representative to join our Personal Lines team.
Remote Customer Service Insurance Agent The Gainey AgencyRemote Customer Service Insurance AgentCleveland, OHRemoteThe Gainey Agency is expanding and hiring motivated individuals who want flexibility, mentorship, and a clear path to leadership. • Help clients understand life insurance and financial protection options.
Insurance Sales Representative Symmetry Financial GroupInsurance Sales RepresentativeAkron, OhioRemoteWe are seeking individuals who are comfortable working independently, enjoy helping people, and are motivated by personal growth and income potential. Many of our agents come from backgrounds such as customer service, hospitality, healthcare, retail, or other people-focused industries.
Entry Level Insurance Representative Symmetry Financial GroupEntry Level Insurance RepresentativeAkron, OhioRemoteThis opportunity is ideal for individuals looking for flexibility, income growth potential, and the ability to help families protect what matters most. The Allen Agency is seeking motivated and coachable individuals interested in starting a career in the insurance industry.
Remote Life and Health Insurance Agent Symmetry Financial GroupRemote Life and Health Insurance AgentAkron, OhioRemoteIn this role, you’ll help individuals and families protect what matters most, all while developing high-value skills like communication, leadership, and business ownership. This is a career path designed for people who want flexibility, purpose, and real earning potential—not a one-size-fits-all job.
Remote Life Insurance Agent | Mortgage Protection Symmetry Financial GroupRemote Life Insurance Agent | Mortgage ProtectionAkron, OhioRemoteThis opportunity is available for both part-time and full-time schedules and is ideal for individuals looking for greater flexibility, additional income potential, or a long-term career path within the insurance industry. The Allen Agency helps individuals and families explore life insurance and mortgage protection options while providing training and support through the licensing process.
NewAccount Manager- Commercial Insurance Insurance Office of AmericaAccount Manager- Commercial InsuranceAkron, OHRemote$45,000–$75,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. The scope, autonomy, and complexity of responsibilities increase by level, ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate).
Senior Account Associate- Commercial Insurance (Agriculture/ Construction) Insurance Office of AmericaSenior Account Associate- Commercial Insurance (Agriculture/ Construction)Akron, OHRemote$50,000–$70,000 / yearFull timeTask Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
Senior Account Associate- Commercial Insurance (Transportation) Insurance Office of AmericaSenior Account Associate- Commercial Insurance (Transportation)Cleveland, OHRemote$60,000–$70,000 / yearFull timeTask Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
Senior Account Manager- Commercial Insurance Insurance Office of AmericaSenior Account Manager- Commercial InsuranceCleveland, OHRemote$90,000–$115,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Work Mode: Remote (Eastern and Central Times Zones only | Location/Supporting: Longwood, FL | Book Focus: International/ Reverse Flow, General.
Account Manager - Commercial Insurance (Construction / Contractors) Insurance Office of AmericaAccount Manager - Commercial Insurance (Construction / Contractors)Akron, OHRemote$65,000–$80,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Account Manager - Commercial Insurance (Eastern or Central Time Zones) Insurance Office of AmericaAccount Manager - Commercial Insurance (Eastern or Central Time Zones)Akron, OHRemote$70,000–$90,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods.
Account Manager- Commercial Insurance, SBU Insurance Office of AmericaAccount Manager- Commercial Insurance, SBUAkron, OHRemote$65,000–$80,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Senior Account Manager- Commercial Insurance (Transportation) Insurance Office of AmericaSenior Account Manager- Commercial Insurance (Transportation)Cleveland, OHRemote$90,000–$100,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Account Manager - Commercial Insurance (Eastern / Central Time Zones) Insurance Office of AmericaAccount Manager - Commercial Insurance (Eastern / Central Time Zones)Cleveland, OHRemote$70,000–$90,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods.
Entry Level Remote Insurance Sales Representative MINK Life & Legacy AgencyEntry Level Remote Insurance Sales RepresentativeCanton, OHRemote$150,000–$200,000If you're tired of long commutes or missing moments with family, this work-from-home opportunity offers a real path to a meaningful career — with free, proven training and full support. Mink Life & Legacy is seeking motivated, coachable individuals who want more time and more control.
Remote Insurance Sales Agent – No Experience Needed MINK Life & Legacy AgencyRemote Insurance Sales Agent – No Experience NeededCleveland, OHRemote$150,000–$200,000If you're tired of long commutes or missing moments with family, this work-from-home opportunity offers a real path to a meaningful career — with free, proven training and full support. Mink Life & Legacy is seeking motivated, coachable individuals who want more time and more control.
Remote Mortgage Protection Insurance Agent MINK Life & Legacy AgencyRemote Mortgage Protection Insurance AgentAkron, OHRemote$150,000–$200,000If you're tired of long commutes or missing moments with family, this work-from-home opportunity offers a real path to a meaningful career — with free, proven training and full support. Mink Life & Legacy is seeking motivated, coachable individuals who want more time and more control.
NewInbound Contacts Representative Humana IncInbound Contacts RepresentativeOHRemote$39,000–$49,400 / yearWork at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended.
NewRemote Inbound Customer Service Agent - 8.17 Start Grand Circle LLCRemote Inbound Customer Service Agent - 8.17 StartOHRemoteIn addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include: Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes. As a Traveler Advisor you will be responsible for taking inbound calls from GCCs confirmed Travelers, assisting them with maintaining their itinerary through various functions.
Bilingual Support Administrator Cuyahoga County Board of Developmental DisabilitiesBilingual Support AdministratorCleveland, OhioRemoteVARIOUS ASSIGNMENT TYPES: In addition to having Support Administrators working with on-going cases, we may also have openings in one or more of our specialty assignments areas such as Assessor, Bilingual, Eligibility, Housing & Assessment, Floater, Information & Referral, Employment & Planning, and Youth & Transition. Overview: The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking several full-time Bilingual (Spanish Speaking) Support Administrators (SA) to facilitate the development of person-centered plans for individuals that promote self-determination.
NewSenior Provider Hospital Reimbursement Analyst Humana IncSenior Provider Hospital Reimbursement AnalystOHRemote$80,900–$110,300 / yearWork at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. The Medicare (PPS) Provider Hospital Reimbursement Analyst also known as a Senior Business Systems Analysis Professional will be an integral part of the Pricer Business and System Support team responsible for administering complex Medicare provider reimbursement methodologies.
Entry Level Sales Representative - Remote | 80K + | Training Provided | Inhouse leads Meron & Kemboi Financial AgencyEntry Level Sales Representative - Remote | 80K + | Training Provided | Inhouse leadsCleveland, OHRemote$3,500–$5,500Entry-level candidates, career changers, customer service reps, teachers, realtors, mortgage professionals, and individuals looking to build a high-income skill set. If you are coachable, motivated, and ready to learn a new skill that can change your income, apply today.
Senior Informaticist Humana IncSenior InformaticistOHRemote$97,900–$133,500 / yearWork at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.
Product Quality Assurance Agent (Remote - Alabama residents) Morley Companies, IncProduct Quality Assurance Agent (Remote - Alabama residents)OHRemoteOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
Product Quality Assurance Agent (Remote - Kentucky residents) Morley Companies, IncProduct Quality Assurance Agent (Remote - Kentucky residents)OHRemoteOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
Product Quality Assurance Agent (Remote - Michigan residents) Morley Companies, IncProduct Quality Assurance Agent (Remote - Michigan residents)OHRemoteOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
Customer Service Overnight Agent Level 1 MEDcallUSCustomer Service Overnight Agent Level 1Seven Hills, OHRemoteJob Overview: As a Level 1-Overnight Agent, your role is to efficiently and empathetically answer patient phone calls and, when necessary, relay accurate messages to healthcare providers. You'll be an integral part of ensuring smooth communication between patients and medical staff while maintaining our commitment to confidentiality, HIPAA compliance, and compassionate service.
Senior Account Manager, Client Services UnitedHealth Group IncSenior Account Manager, Client ServicesCleveland, OHRemote$72,800–$130,000 / yearThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Primary Responsibilities: Analyze risk pool and/or provider group performance to determine areas of focus or improvement opportunities, to include performing analysis of financial statements and other metric-related reports to determine areas of focus or improvement opportunities.
Licensed Crisis Counselor - Fully Remote in Canton, OH Protocall Services IncLicensed Crisis Counselor - Fully Remote in Canton, OHCanton, OHRemoteWe serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.
Crisis Counselor - Fully Remote in Canton, OH Protocall Services IncCrisis Counselor - Fully Remote in Canton, OHCanton, OHRemoteWe serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.
Collections Specialist- Evernorth- Remote The Cigna GroupCollections Specialist- Evernorth- RemoteOHRemote$17.75–$26 / hourThese states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Remote Bilingual Interpreter (English <> Spanish) TransPerfect IncRemote Bilingual Interpreter (English <> Spanish)OHRemoteProvide consecutive interpretation services between English and Spanish across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation-preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter's role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity. High school diploma or equivalent (required); college education preferred Fluency in English and Spanish, with B2+ proficiency or higher Ability to pass a language and interpreting skills assessment Minimum of 6 months of call center, customer service, or interpreting experience Strong verbal communication, bilingual accuracy, and ethical decision making Proven ability to think clearly and act professionally in fast moving, emotionally complex situations Strong sense of professional responsibility, integrity, and time management Comfortable with assertive communication and session control Basic computer skills, including typing and MS Office navigation Quiet, distraction-free workspace conducive to active listening and sustained concentration Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted).
NewBilingual Interpreter (English <> Haitian Creole) TransPerfect IncBilingual Interpreter (English <> Haitian Creole)OHRemoteTransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.
NewLead Marketing Campaign Management Humana IncLead Marketing Campaign ManagementOHRemote$115,200–$158,400 / yearWork at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. The Marketing Lead will lead and implement direct response marketing campaigns focusing on creative strategy, development and production of direct mail marketing to increase sales and awareness for the organization''s products and/or services.
NewLicensed Medicare Benefit Advisor- Remote Allstate Insurance CompanyLicensed Medicare Benefit Advisor- RemoteOHRemote$55,000–$100,000 / yearAs a Medicare Benefit Advisor, you'll utilize your in-depth Medicare knowledge and sales skills to consult retired seniors on the most beneficial Medicare Life and Health Plans that best suit their specific needs. Essential Duties as a full-time Medicare Benefit Advisor: Consult and educate seniors 65 years of age and older on the best Medicare Life and Health Plans that would best suit their needs.
Utilization Management Registered Nurse Humana IncUtilization Management Registered NurseOHRemote$71,100–$97,800 / yearWork-at-Home Information: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it.
NewCRC Benefits - Technology Solutions Trainer (Remote) CRC Insurance Services, LLCCRC Benefits - Technology Solutions Trainer (Remote)OHRemoteAbility to educate client through virtual or in person meetings on offerings available within market and the necessary next steps including paperwork needed for submission to the BenAdmin team if applicable. This role involves collaborating with internal and external stakeholders, providing technical training and support, and analyzing client needs to recommend appropriate technology solutions.
Support Administrator Cuyahoga County Board of Developmental DisabilitiesSupport AdministratorCleveland, OhioRemoteVARIOUS ASSIGNMENT TYPES: In addition to having Support Administrators working with on-going cases, we may also have openings in one or more of our specialty assignments areas such as Assessor, Bilingual, Eligibility, Housing & Assessment, Floater, Information & Referral, Employment & Planning, and Youth & Transition. Overview: The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking several full-time Support Administrators (SA) to facilitate the development of person-centered plans for individuals that promote self-determination.
Channel Manager (Citrix CSP) Arrow Electronics IncChannel Manager (Citrix CSP)OHRemote$105,300–$119,773.51 / yearManages vendor special pricing programs including; submissions for pricing request and any data or program dependencies, tracking requests for approval, logging of all submissions and results, and notification to the customers of any outstanding or expiring requests. Focuses on growing and developing new business; proactively calls and engages partners to grow sales for assigned accounts and rebuilding of underpenetrated and neglected relationships with Arrow customers.
Project Manager, Clinical Lab Equipment Implementation (Healthcare) Danaher CorpProject Manager, Clinical Lab Equipment Implementation (Healthcare)Cleveland, OHRemote$95,000–$105,000 / yearAt Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. Building productive, proactive relationships by engaging with members across different functions of the organization including Sales, Customer Service, Operations, Logistics, Field Service, and Field Applications to ensure project timelines stay on track.
NewContact Center Customer Experience Specialist - 24hr (Bilingual - Spanish) U.S. BancorpContact Center Customer Experience Specialist - 24hr (Bilingual - Spanish)OHRemote$20–$22.50 / hourIn addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training.
Field Property Claims Adjuster-Cleveland, OH Farmers Group, Inc.Field Property Claims Adjuster-Cleveland, OHCleveland, OHRemotePersonal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims. Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases (has authority to make payment of assigned claims within prescribed limits).