The Representative's responsibilities include but are not limited to answering inbound calls utilizing an automated phone system; receiving inbound messaging via chat or other modes; placing outbound calls and/or sending messages to provide financial information or work toward balance resolution; leveraging teamwork and other resources to resolve issues; communicate effectively and professionally with patients and their caregivers, team members, physicians/clinicians, and management; and, consistently meet and attain required performance indicators. The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.