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This position is key to building and maintaining strong client relations, ensuring quality customer service, contract fulfillment, and relationship-driven support. Join our team as a part-time Client Services Representative and play a vital role in making financial literacy and security attainable for everyone.

YEAR

About GFI Ikigai GFI Ikigai is on a mission to combat financial illiteracy and make a positive impact on communities worldwide. Our commitment to excellence is evident in the online tools and in-house training we provide for personal and professional growth. We support multiple career paths, making financial independence accessible to all. About the Position: Client Services Representative - Part Time Join GFI Ikigai as a Client Services Representative on a part-time basis. This position is key to building and maintaining strong client relations, ensuring quality customer service, contract fulfillment, and relationship-driven support. This opportunity is perfect if you are passionate about assisting others and making a meaningful difference. Benefits <ul><li>Flexible scheduling with personalized customization</li><li>100% remote position with comprehensive online tools and training</li><li>Leadership development opportunities</li><li>Competitive compensation ($65,000 - $80,000 part-time), with room for personal advancement and earning based on goals</li></ul> Key Responsibilities <ul><li>Act as the key contact point for clients, ensuring total satisfaction in a part-time role</li><li>Provide timely, professional, and courteous support to clients and associates</li><li>Educate clients on financial topics including business, investment, insurance protection, retirement, savings, and estate planning</li><li>Assist clients in developing customized financial plans, guiding them through budgeting, debt reduction, investing, and retirement planning</li><li>Drive growth of account value through upselling and cross-selling opportunities while maintaining high levels of client satisfaction</li></ul> Role Requirements <ul><li>18 years or older and a U.S. citizen</li><li>Completion and passing of a background check</li><li>Strong verbal and written communication, with excellent customer relationship management skills</li><li>Must acquire or have a Life Producer license within the first two weeks</li><li>Familiarity with CRM systems (e.g., Salesforce) and basic reporting skills</li><li>Analytical ability to interpret account health metrics and prepare concise summaries</li><li>Experience in identifying expansion opportunities</li></ul> Preferred Qualifications <ul><li>Backgrounds in customer service, leadership, and management are preferred</li><li>Experience in education, coaching, military, or elite athletic background is valuable</li><li>Self-motivated and entrepreneurially-minded with the desire to grow and assist others</li><li>Advanced negotiation techniques or technical troubleshooting skills can be advantageous</li></ul> Join our team as a part-time Client Services Representative and play a vital role in making financial literacy and security attainable for everyone. We look forward to receiving your application and exploring how we can achieve outstanding results together!

GFI-Team Ikigai

Client Services Representative - Part Time

Analysis Skills

Background Investigation

Budgeting

Coaching

Cross-Selling

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Support/Service

Customer Training

Develop and Maintain Customers

Estate Planning

Financial Literacy

Financial Planning

Identify Issues

Insurance

Leadership

Metrics

Military

Negotiation Skills

Online Training

Presentation/Verbal Skills

Reporting Skills

Retirement Planning

Salesforce.com

Time Management

United States Citizen

Up-Selling

Writing Skills

The Hire Talent

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

ADAPTED_NOW

In this role, you will: + Manage and support Lead Army Holistic Health and Fitness (H2F) Strength and Conditioning Coach and Cognitive Performance Specialist teams who provide Soldiers within a Brigade a comprehensive understanding of strength, conditioning, and performance optimization through training plans and one-on-one coaching. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.

Position Description & Qualifications Are you passionate about health and fitness and ready to make a significant impact in the lives of those who serve our country? Come be a part of the US Army’s groundbreaking Holistic Health and Fitness (H2F) program. H2F is dedicated to improving not just the physical fitness, but the overall well-being of soldiers at all levels. The Holistic Health and Fitness (H2FIT) initiative is the Army’s investment in Soldier Readiness. The H2FIT Regional Manager - OCONUS is responsible for personnel management of team members within their region and collaborating with the Program Manager (PM) in the contract’s overall performance, achieving performance standards, workforce management, customer satisfaction, contract compliance, and quality control. This position requires access to U.S. Government facilities and systems. This is a remote position; however, candidates must be available to accommodate meetings across Germany, Italy, and Korea time zones. In this role, you will: + Manage and support Lead Army Holistic Health and Fitness (H2F) Strength and Conditioning Coach and Cognitive Performance Specialist teams who provide Soldiers within a Brigade a comprehensive understanding of strength, conditioning, and performance optimization through training plans and one-on-one coaching + Oversee the daily operations of services in a defined region (Europe and Korea) including geographically dispersed personnel + Perform additional tasks other than supervising include training personnel and ensuring policies and procedures are followed to meet client needs + Produce weekly, monthly, quarterly, annual reports, region service statistics, and maintain working relationships with internal and external customers + Report to the Program Manager and assist in implementing H2F services across military installations + Communicate effectively, have supervisory experience, be observant of others, and respond to inquiries of a complex nature + Have excellent time management skills and the ability to work independently Please visit our landing page for more information: U.S. Army Holistic Health & Fitness (H2F) System (serco.com) (https://www.serco.com/na/careers/us-army-h2f-system) To be successful in this role, you will have: + U.S. Citizenship + The ability to pass a NACI (Tier 1) to obtain access to U.S. Government facilities and systems + A Bachelor’s degree and five (5) to seven (7) years of experience supervising teams across multiple locations or organizations + High-school diploma with 7-9 years of supervising teams across multiple locations or organizations in lieu of a Bachelor's degree + Availability to accommodate meetings across Germany, Italy, and Korea time zones. + Ability to work well with military and government personnel, and H2F team members + Ability to be proficient in MS Windows and Office 365 + The ability to communicate orally and in writing + Familiarity with a variety of the Army's concepts, practices, and procedures + Fluency in written and spoken English + The ability to travel up to 25% Additional desired experience and skills: + Active NACI + Three years’ experience in the Army H2F Program (civilian, military or contractor) + Certified Strength and Conditioning Coach (CSCS) + Experience managing human performance optimization teams + Familiarity with the military culture and customs + Familiarity with V CORPS, SETAF, and US Forces - Korea + Experience as a H2F Lead SCC + Experience as a Government contractor If you are interested in supporting and working with our U.S. Military and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Work From Home Military Jobs in Albany, NY

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Client Services Representative - Part Time GFI-Team Ikigai

H2FIT: Regional Manager - OCONUS Serco

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