UNKNOWN

ADAPTED_NOW

Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner._. + Reviews and researches billing and healthcare claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy.

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.<br/><br/><br/>Residency in or relocation to Louisiana is preferred for all positions.<br/><br/><br/>This role is a <strong>high‑volume call center position</strong> . As an Account Advisor, you will spend most of your workday on the phone assisting members and providers with health plan–related questions.<br/><br/><br/><strong>What you will do day to day:</strong><br/><br/><br/>+ Take <strong>approximately 40–50 inbound calls per day</strong><br/><br/>+ Serve as the <strong>first point of contact</strong> for the organization<br/><br/>+ Answer questions related to benefits, eligibility, claims, and general account issues<br/><br/>+ Use multiple systems at one time while speaking with callers<br/><br/>+ Follow established policies and scripts to provide accurate information<br/><br/>+ Handle challenging or emotional calls professionally and calmly<br/><br/>+ Document each call thoroughly before moving to the next one<br/><br/><br/>Most calls are routine, but some can be complex or time‑sensitive. You are expected to stay focused, manage your time, and move efficiently from call to call throughout your shift.<br/><br/><br/><strong>Work Schedule & Environment</strong><br/><br/><br/>+ The Customer Service hours of operation are from 8am-5pm Monday-Friday.<br/><br/>+ This is a <strong>remote position after training</strong> , with required onsite components during new hire training at the <strong>Baton Rouge Corporate Campus.</strong><br/><br/>+ You must be comfortable working a <strong>full shift on the phone</strong> , with scheduled breaks.<br/><br/>+ A <strong>hardwired internet connection</strong> is required (minimum 5MB upload / 10MB download).<br/><br/><br/><strong>QUALIFICATIONS</strong><br/><br/><br/><strong>Education</strong><br/><br/><br/>+ High School Diploma or equivalent preferred<br/><br/><br/><strong>Work Experience</strong><br/><br/><br/>+ 1 year of customer service or medical office experience required<br/><br/>+ A certificate in medical office assistant or medical coding can be used in lieu of the one year of experience<br/><br/>+ Previous experience in a call center is preferred<br/><br/><br/><strong>Skills and Abilities</strong><br/><br/><br/>+ Must demonstrate PC skills including Microsoft Office (e.g., Word, Excel, Outlook , etc.) and related software as other corporate software progrms and applications.<br/><br/>+ Demonstrated verbal and written communication skills with the ability to interpret and communicate information with tact, diplomacy, patience and professionalism.<br/><br/>+ Familiarity with medical and health insurance terminology preferred<br/><br/>+ Conflict resolution skills and remains calm under pressure/stressful situations<br/><br/>+ Must be able to to demonstrate critical thinking and problem solving skills<br/><br/>+ Demonstrate attention to detail<br/><br/>+ The ability to actively listen and ask appropriate questions, to effectively understand issues that are presented from customers.<br/><br/>+ Reading comprehension skills are required due to the high amount of direct customer contacts and the need to understand customer contract benefits and training materials.<br/><br/>+ Effective organizational and interpersonal skills are required. Must have the ability to multi-task and handle work independently as well as organize and prioritize multiple customer issues.<br/><br/>+ Ability to take ownership of issues from the beginning, seeking First Call Resolution (FCR)<br/><br/>+ Must be able to verbally communicate on the telephone in a call center environment approximately 95% of the time in the Customer Care Center.<br/><br/>+ Employees may be expected to work during inclement weather or other emergency situations when needed.<br/><br/>+ Must have ability to successfully complete Customer Service training, with demonstrated proficiency in training materials.<br/><br/><br/><strong>ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS</strong><br/><br/><br/>+ Reviews and researches billing and healthcare claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy.<br/><br/>+ Responds to inquiries regarding adjustments, refunds, edits and/or payment registers to ensure completeness, accuracy and customer satisfaction to members or providers.<br/><br/>+ Maintains knowledge of required lines of business, changes to applicable company policies/procedures, recent laws and regulations, and related computer systems to ensure information is current and accurate when providing service to members or providers on the telephone in the call center.<br/><br/>+ Meet Customer Service performance goals/expectations in the areas of efficiency, accuracy, quality, production, customer satisfaction, and attendance<br/><br/>+ The ability to verbally communicate on the telephone approximately 95% of the time.<br/><br/><br/><strong>An Equal Opportunity Employer</strong><br/><br/><br/><strong>All internal employees please apply through Workday Careers.</strong><br/><br/><br/>PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)<br/><br/><br/><strong>Additional Information</strong><br/><br/><br/>Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.<br/><br/><br/>If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.<br/><br/><br/>In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.<br/><br/><br/>_We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner._<br/><br/><br/>_Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results._<br/><br/><br/><strong>JOB CATEGORY:</strong><strong>Customer Service & Contact Center Operations</strong>

Blue Cross and Blue Shield of Louisiana

Account Advisor I - Call Center

Call Center Operations

Call Centers

Call Volume

Certified Medical Assistant

Communication Skills

Computer Skills

Computer Systems

Conflict Resolution

Corporate Policies

Customer Satisfaction

Customer Service Operations

Customer Support/Service

Detail Oriented

Establish Priorities

Health Insurance

Health Plan

Healthcare Providers

Insurance

Interpersonal Skills

Law Enforcement

Medical Billing

Medical Coding

Medical Office

Medical Office Administration

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Organizational Skills

Policy Development

Presentation/Verbal Skills

Problem Solving Skills

Regulations

Scripting (Scripting Languages)

Social Security Administration

Writing Skills

FULL_TIME

FEED

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Renewal Process: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Account Manager Associate - Commercial Lines</b> </p></div><div><p><b>Work Mode: </b>Remote/ Eastern and Central Time Zones Only<b> | Location/Supporting: </b>Longwood, FL<b> | Book Focus: Agriculture, Construction</b><br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> </p></div><div><p><b>About the Role:</b> Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Technical Competence</b>: Maintain technical competence and industry expertise. </p></li></ul></div><div><ul><li><p><b>Team Leadership:</b> Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. </p></li></ul></div><div><ul><li><p><b>Customer Service</b>: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </p></li></ul></div><div><ul><li><p><b>Policy Management</b>: Manage policy expirations and renewals. </p></li></ul></div><div><ul><li><p><b>Renewal Process:</b> Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. </p></li></ul></div><div><ul><li><p><b>Task Processing:</b> Process tasks accurately and within required timeframes. </p></li></ul></div><div><ul><li><p><b>Contract Review:</b> Assist in reviewing contracts to ensure proper coverages are included. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable:</b> Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance:</b> Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> </p></div></div><div><div><p><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>7+ years of customer service experience in the insurance industry </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active licensing; professional designation preferred </p></li></ul></div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment <br/> </p></li></ul></div><div><p><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p><i>The expected pay range for this position is 55-70K annually, depending on experience, relevant skills, and geographic location.</i></p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

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Account Advisor I - Call Center Blue Cross and Blue Shield of Louisiana

Account Manager Associate- Commercial Insurance Insurance Office of America

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