During a Typical Day, You'llAnswer incoming calls from customersEngage thoughtfully with customers to understand their needsConduct research across multiple systems to resolve questionsProvide clear, accurate information to help consumers navigate healthcare optionsManage a high volume of interactions while maintaining quality and professionalismFollow a set schedule, including designated breaks and lunchesWhat You Bring to the RoleAt least 6 months of customer service experienceBilingual in English and SpanishHigh school diploma or equivalentStrong empathy, patience, and attentiveness to customer's needsComfort working with computer systems and Windows based applicationsA distraction free, designated home workspaceA secure, high speed wired internet connection (minimum 25 mbps)What You Can ExpectSupportive of your career and professional developmentAn inclusive, community minded culture where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase hourly wage starting at $18.15.And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Job Description - Spanish-English Bilingual Healthcare Customer Service Representative - Remote in California (04BP4)Spanish-English Bilingual Healthcare Customer Service Representative - Remote in CaliforniaYour potential has a place here with TTEC's award winning employment experience.