UNKNOWN

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What You Will DoWork in a growing, fast‑paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company missionTake inbound, pre‑screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherenceConduct in‑depth initial consultation calls with familiesEducate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needsAct as the liaison between families and senior housing communities or care providers once you successfully complete the 4‑week new hire training programWhat Will Make You SuccessfulSuccess is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move‑ins. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

As an Inbound Sales Representative at A Place for Mom, you'll be the trusted first point of contact for families searching for senior care solutions. In this high‑impact sales role, you'll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones.What You Will DoWork in a growing, fast‑paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company missionTake inbound, pre‑screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherenceConduct in‑depth initial consultation calls with familiesEducate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needsAct as the liaison between families and senior housing communities or care providers once you successfully complete the 4‑week new hire training programWhat Will Make You SuccessfulSuccess is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move‑ins. As a Welcome Advisor you will be the company's first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.QualificationsTwo or more years of experience in inside sales/inbound call centerHistory of exceeding sales targetsAbility to multitask; simultaneously talk on the phone and take notes on the computerStrong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM systemScheduleYou will work a 40‑hour work schedule on an hourly, non‑exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.CompensationBase Salary: $45,760 ($22.00 an hour)On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped))Benefits:401(k) plus matchDental InsuranceHealth InsuranceVision InsurancePaid Time OffAbout A Place For MomA Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.We're proud to be a mission‑driven company where every role contributes to improving lives. Caring isn't just a core value — it's who we are. Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.Our Employees Live The Company Values Every DayMission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.Win The Right Way: We see organizational integrity as the foundation for how we operate.Embrace Change: We innovate and constantly evolve.Additional InformationA Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.All your information will be kept confidential according to EEO guidelines.A Place for Mom uses E‑Verify to confirm the employment eligibility of all newly hired employees. To learn more about E‑Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.#J-18808-Ljbffr

A Place for Mom

Inbound Sales Representative (Remote/Pacific Time)

Benchmarking

Customer Relationship Management (CRM)

Employment Contracts

Exceeded Sales Goal

Home Care

Inside Sales

Microsoft Excel

Microsoft Word

Multitasking

Problem Solving Skills

Sales

Typing

Work From Home

Hire Recruits

FULL_TIME

OTHER

Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to [1] www.speedtest.net). - Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior.

Essential Duties and Responsibilities: - Provide feedback regarding the design, development and distribution of training programs and materials as needed. - Conduct, plan, and coordinate training to a variety of audiences. - Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations. - Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data. - Maintain records of training activities, participant progress, and program effectiveness. - Provide production floor support and answer questions.Essential Duties and Responsibilities- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge - Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior - Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided - Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service - Provide recommendations for graduation and/or termination from new hire training - Plan and coordinate internal training logistics and activities - Track virtual classroom activities - Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting. Make recommendations as appropriate - Administer up-training sessions as needed - Communicate training class progress to Training Lead as appropriate - Actively strive to develop strong working relationships with all contact center personnel - Lead activities to ensure smooth operations of the training process - Work hours on-site that support operational and training needs - Occasional travel to other sites may be requiredMinimum Requirements - High School diploma or equivalent required; Bachelor's degree preferred. - 3 years of leadership and/or training experience required. - May have additional training or education in area of specialization.Education and Essential Qualifications - Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required. - Two (2) years of progressively responsible production/call center experience preferred. - Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred. - High level of initiative and enthusiasm about training and employee development. - Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence. - Professional demeanor and attitude. - Project management, leadership, problem solving and organizational skills desired. - Facilitation, presentation and public speaking skills. - Adapts well to frequent change. - Ability to work independently. - PC Proficiency, especially MS products (Word, Excel, Project, PowerPoint, & Access). - Strong MS Office skills and experience. - This position requires all work to be performed within the Continental US. Home Office Requirements: - Must provide your own device/equipment: Computer or Laptop required. - Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.) - OS for Windows - Windows 10 or Windows 11 - OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Head set with microphone and monitor required. - Hardwired internet (ethernet) connection. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to [1] www.speedtest.net). - Private work area and adequate power source. - Must have a Smartphone which will be required to log into Maximus systems - Video calls may be requested on occasion. Proper background and attire is required. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 20.01 Maximum Salary $ 36.32 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=754ed7f212c39dc830c092a9316c1967&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

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Inbound Sales Representative (Remote/Pacific Time) A Place for Mom

Trainer I (Remote and Temporary) Maximus

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