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We serve the luxury travel niche, curating journeys that embrace luxury and slow travel—savoring each moment, immersing in culture, and valuing quality over speed. Travel industry savvy and AI tools for quick personalization (preferred, not required - zero experience also welcomed.

<p><strong>Remote Travel Customer Service Agent</strong></p><p>We're seeking a passionate Remote Travel Agent to delight clients and ensure every journey is seamless magic.</p><p><strong>Responsibilities</strong></p><ul><li>Connect with clients to understand their needs, resolve issues, and exceed expectations on every trip detail.</li><li>Handle inquiries via email, chat, phone—transforming concerns into a happy yes.</li><li>Spot trends in client feedback to refine services and personalize support for luxury escapes.</li><li>Optimize response funnels, minimizing delays and boosting satisfaction scores.</li><li>Nurture relationships post-booking, ensuring smooth travels from itinerary to homecoming.</li><li>Deliver top-tier, high-touch service with empathy, expertise, and a smile </li></ul><p><strong>Nice to Have</strong></p><ul><li>Travel industry savvy and AI tools for quick personalization (preferred, not required - zero experience also welcomed</li><li>Stellar communication skills.</li><li>Experience with social media platforms</li></ul><p><strong>What You Get</strong></p><ul><li>Fully remote work</li><li>Comprehensive onboarding and training</li><li>Great team atmosphere</li><li>Big growth potential</li></ul><p><strong>Who We Are</strong><br/>We serve the luxury travel niche, curating journeys that embrace luxury and slow travel—savoring each moment, immersing in culture, and valuing quality over speed.</p><p>Ready to be the hero behind epic adventures? Apply now and elevate your career!</p><p/><p><br/></p><p/>

Dream Voyages

Remote Travel Customer Service Agent

Artificial Intelligence (AI)

Communication Skills

Customer Support/Service

Customer/Client Research

Needs Assessment

Problem Solving Skills

Social Media

Travel Industry

Work From Home

Manatal

FULL_TIME

Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Senior Account Associate - Commercial Lines</b> <br/><b>Work Mode: </b>Remote, Eastern and Central Time Zones only<b> | Location/Supporting: </b>Longwood, FL<b> | Book Focus: </b>General, Construction, Hospitality, Real Estate<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p></div><div><p> <br/><b>About the Role:</b> Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Team Leadership:</b> Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. </p></li></ul></div><div><ul><li><p><b>Policy Management:</b> Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. </p></li></ul></div><div><ul><li><p><b>Task Processing:</b> Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. </p></li></ul></div><div><ul><li><p><b>New and Renewal Business Support:</b> Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. </p></li></ul></div><div><ul><li><p><b>Contract Review:</b> Assist in reviewing contracts to ensure proper coverages are included. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable:</b> Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance:</b> Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> </p></div><div><p><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>3+ years of customer service experience in the insurance industry </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div></div><div><div><ul><li><p>Required active licensing, professional designation (CISR) preferred </p></li></ul></div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p><i>The expected pay range for this position is 50-65K annually, depending on experience, relevant skills, and geographic location.</i></p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Senior Account Associate- Commercial Insurance

Accounts Receivable

Administrative Skills

Aged Care

Analysis Skills

Best Practices

Billing

Brokerage

Business Support

Check Processing

Childcare

Continuous Improvement

Contract Review

Corporate Policies

Customer Retention/Renewal

Data Quality

Diversity

Finance

Health Insurance

Hospitality Construction

Insurance

Insurance Sales

Leadership

Licensing

Maintenance Services

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Negotiation Skills

Organizational Skills

Past Due Accounts

Pricing

Proposal Writing

Quality Metrics

Real Estate

Research Skills

Sales Management

Service Delivery

Systems Maintenance

Team Lead/Manager

Time Management

Underwriting

Jobvite Talemetry Organic Easy Apply

Lead content marketing strategy for the Archives portfolio, developing high-impact thought leadership, campaign content, and scholarly narratives that engage librarians, faculty, and researchers and support demand generation. EBSCO is seeking a Senior Product Marketing Manager to lead positioning and go-to-market strategy for our Archives portfolio, including Magazine Archives, Historical Archives, and Digital Humanities resources.

<p>EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.</p><p><strong>Your Opportunity</strong></p><p>EBSCO is seeking a Senior Product Marketing Manager to lead positioning and go-to-market strategy for our Archives portfolio, including Magazine Archives, Historical Archives, and Digital Humanities resources. This role supports a growing and expanding portfolio and works closely with internal leadership and external academic partners, including the Digital Humanities Oxford Fellowships program. This role focuses on driving awareness, adoption, and revenue growth across archival research solutions for academic and library markets.</p><p>This remote position is U.S.-based only (excluding U.S. territories).</p><p><strong>What You'll Do</strong></p><ul><li><p>Own the end-of-the-end product marketing strategy across the full customer journey from awareness through purchase for EBSCO's Archives product portfolio.</p></li><li><p>Define and continuously refine the portfolio's value proposition, positioning, and messaging to clearly differentiate offerings in the academic and research marketplace.</p></li><li><p>Lead segmentation, targeting, and positioning strategy in collaboration with sales, product, and marketing operations team aligning efforts to priority markets and growth opportunities.</p></li><li><p>Drive go-to-market strategy and launch execution for Magazine Archives, Historical Archives, and Digital Humanities resources.</p></li><li><p>Partner closely with product leadership including the VP of Archive Products and Archives Product Management to align on roadmap priorities, strategic direction, and market-facing narratives.</p></li><li><p>Accelerate pipeline growth and product adoption through integrated, data-driven marketing initiatives tied to business objectives.</p></li><li><p>Own the strategy and development of sales enablement assets.</p></li><li><p>Lead content marketing strategy for the Archives portfolio, developing high-impact thought leadership, campaign content, and scholarly narratives that engage librarians, faculty, and researchers and support demand generation.</p></li><li><p>Own the development and optimization of product marketing content across EBSCO's digital properties, including product pages and web experiences, ensuring clarity, discoverability, and conversion.</p></li><li><p>Collaborate with external academic partners (e.g., Digital Humanities fellowships and research initiatives) to support co-marketing, thought leadership, and scholarly engagement.</p></li><li><p>Translate market insights, customer needs, and competitive intelligence into actionable strategies that inform positioning and support product innovation and portfolio expansion.</p></li></ul><p><strong>Your Team</strong></p><p>You will be welcomed as a member of the Product Marketing team reporting into the Director Research Content Product Marketing and the larger Sales and Marketing organization. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a Senior Product Marketing Manager and your development and career growth at EIS.</p><p><strong>About You</strong></p><ul><li><p>7+ years of experience in product marketing, academic publishing, library services, or related field</p></li><li><p>Working knowledge of academic libraries, research workflows, or scholarly publishing environments</p></li><li><p>Experience supporting go-to-market strategies or product launches for content, research, or information products</p></li><li><p>Experience collaborating cross-functionally with product, sales, and marketing teams</p></li></ul><p><strong>What sets you apart</strong></p><ul><li><p>Experience with archives, primary source collections, or digital humanities resources</p></li><li><p>Experience marketing to academic or library audiences</p></li><li><p>Experience collaborating with academic institutions, researchers, or scholarly programs</p></li><li><p>Demonstrated ability to support pipeline growth or product adoption initiatives</p></li><li><p>Strong analytical and strategic thinking skills</p></li><li><p>Experience working in highly matrixed or global organizations</p></li></ul><p><strong>Pay Range</strong></p><p>USD $97,295.00 - USD $138,995.00 /Yr.</p><p>The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location.</p><p>Our Hybrid Work Policy: We value the balance of remote focus and in-person connection. For all our roles not designated as onsite, candidates living within a 30-mile radius of one of our hub office locations (Ipswich, MA; Birmingham, AL; Contoocook, NH) are required to be on-site one day designated by their team for collaboration and syncs. If you reside outside of this 30-mile range, the position is considered fully remote.</p><p>EBSCO provides a generous benefits program including:??</p><p>-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts??</p><p>-Retirement Savings Plan</p><p>-Paid Parental Leave?</p><p>-Holidays and Paid Time Off (PTO)?</p><p>-Mentoring program?</p><p>And much more! Check it out here: </p><p>We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.</p><p>We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.</p><p><strong>Not seeing the perfect job?</strong></p><p>Join the EBSCO talent community to receive updates on new opportunities that align with your skills and interests - register using the links below:</p><p>Experienced Talent Community (</p><p>Early Career/Intern Talent Community</p><p><strong>Location</strong><em>US-Remote</em></p><p><strong>ID</strong><em>2026-2012</em></p><p><strong>Category</strong><em>Marketing</em></p><p><strong>Position Type</strong><em>Full-Time Regular</em></p><p><strong>Remote</strong><em>Yes</em></p>

<p>It’s a lot easier to reach your potential when you are enthusiastic about what you do, so we believe your success begins with doing things you enjoy. We hire the best, most-talented people, and then strive to provide a work-environment where they can flourish.</p>

<p>EBSCO was founded by an entrepreneur who was passionate about honoring our commitments to our customers, rejecting the status quo, and seeking to continuously improve our team. We continue to operate that way today, with a passion for our people and our businesses succeeding together. EBSCO is a successful company because of the people who have worked here in the past and it will continue to thrive because of the innovative thinking, commitment, and drive from the people who work here today, and tomorrow.</p>

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Remote Travel Customer Service Agent Dream Voyages

Senior Account Associate- Commercial Insurance Insurance Office of America

Senior Product Marketing Manager, Archives EBSCO Industries, Inc.

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