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Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.

The Ideal Candidate As a Bilingual Remote Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure. Position Benefits <ul><li>40% off employee discount at all Genesco retail locations and online.</li><li>Advancement opportunities within the first 6 months of employment.</li><li>Weekly pay</li><li>Dental, Life, Medical, and Vision coverage and insurance.</li><li>401K Contribution program.</li><li>Journeys and Genesco Scholarship programs.</li><li>Tuition and Student Loan Repayment assistance.</li><li>Employee Assistance - Mental Health, Financial Planning, and Legal Advice.</li></ul> Job Responsibilities: <ul><li>Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. </li><li>Foster strong customer relationships to enhance retention and loyalty. </li><li>Work cross-functionally with internal teams to ensure seamless customer experience. </li><li>Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. </li><li>Serve as a brand ambassador by upholding company values and delivering outstanding service. </li><li>Apply coaching, feedback, and training to enhance performance and customer satisfaction. </li><li>Ensure the security and privacy of customer information. </li><li>Perform additional duties as required to support business operations. </li></ul> Job Requirements: <ul><li>High school diploma or GED. </li><li>1-2 years of customer service or retail experience preferred. </li><li>Strong verbal, written, and interpersonal communication skills. </li><li>Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations. </li><li>Proficiency in learning and using new software applications. </li><li>Excellent problem-solving and conflict resolution skills. </li><li>Strong attention to detail and ability to multitask effectively. </li><li>Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding. </li><li>Fluent in English with strong typing skills (must meet minimum words-per-minute requirement). </li><li>Bilingual proficiency in Spanish. </li></ul> Work From Home Requirements: <ul><li>Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality. </li><li>Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system. <ul><li>Tablets and Chromebooks are not permitted. </li></ul></li><li>RAM: Minimum of 16 GB. </li><li>Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup). </li><li>Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours. </li><li>Web Camera: Integrated or external webcam. </li><li>Mouse: External mouse required. </li><li>Cell Phone: Must have Wi-Fi capability and a charger. </li><li>Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed. <ul><li>Minimum speed: 50 Mbps download / 5 Mbps upload. </li><li>Recommended speed: 100+ Mbps download / 10+ Mbps upload. </li><li>Test your speed at <a href="https://www.speedtest.net/" rel="noopener nofollow noreferrer" target="_blank">www.speedtest.net</a>. </li><li>You must pass the official system test at <a href="https://www.networktest.twilio.com/" rel="noopener nofollow noreferrer" target="_blank">www.networktest.twilio.com</a> using Google Chrome. </li></ul></li><li>Power: Devices must remain charged at all times to avoid work disruptions. </li><li>Verification: All equipment and internet access are your responsibility and will be verified during onboarding. </li></ul>

Founded in 1924, in Nashville, Tennessee, Genesco Inc. (NYSE: GCO) is a $3 billion specialty retail leader that sells footwear, headwear, sports apparel and accessories in more than 2,800 retail stores and leased departments throughout the U.S., Canada, the United Kingdom, the Republic of Ireland and Germany, principally under the names Journeys, Journeys Kidz, Shi by Journeys, Schuh, Schuh Kids, Little Burgundy, Lids, Locker Room by Lids, Lids Clubhouse, Johnston & Murphy, and on internet websites www.journeys.com, www.journeyskidz.com, www.shibyjourneys.com, www.schuh.co.uk, www.littleburgundyshoes.com, www.johnstonmurphy.com, www.lids.com, www.lids.ca, www.lidslockerroom.com, www.lidsclubhouse.com, http://shop.neweracap.com/ , www.trask.com, www.suregripfootwear.com and www.dockersshoes.com. The Company's Lids Sports Group division, based in Indianapolis, operates the Lids headwear stores, the Locker Room by Lids and other team sports fan shops and single team clubhouse stores. In addition, Genesco sells wholesale footwear under its Johnston & Murphy brand, the Trask brand, the licensed Dockers brand, G.H. Bass & Co., SureGrip, and other brands. 
 

For more information on Genesco and its operating divisions, please visit <a href="http://www.genesco.com/" target="_blank">www.genesco.com.</a>

Genesco Inc

Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

Bidding

Bluetooth

Business Operations

Business Support

Cellular Telephone

Coaching

Communication Skills

Conflict Resolution

Cross-Functional

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Desktop Administration

Desktop PC

Detail Oriented

English Language

Ethernet

Financial Planning

Google Chrome Browser

High School Diploma

Intel Product Family

Interpersonal Skills

Laptop PC

Legal

Multilingual

Multitasking

Operating Systems

Operational Support

Performance Metrics

Presentation/Verbal Skills

Privacy Controls

Problem Solving Skills

Psychiatry and Mental Health

Quality Assurance

Retail

Scholarship

Service Delivery

Short Messaging Service (SMS)

Solid State Drive (SSD)

Spanish Language

Student Loans

System Test

Time Management

Tuition Fees

Typing

Vision Plan

Webcams

Wi-Fi

Writing Skills

NAS-Genesco

OTHER

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We are seeking individuals who are comfortable working independently, enjoy helping people, and are motivated by personal growth and income potential. Many of our agents come from backgrounds such as customer service, hospitality, healthcare, retail, or other people-focused industries.

<h4 style="text-align:center">Remote Opportunity With Flexible Schedule</h4>The T&A Agency is looking for motivated individuals interested in building a flexible career within the insurance industry.This is not a traditional 9-to-5 office role. We are seeking individuals who are comfortable working independently, enjoy helping people, and are motivated by personal growth and income potential.Many of our agents come from backgrounds such as customer service, hospitality, healthcare, retail, or other people-focused industries.What You Can Expect: • Flexible remote work opportunity • Training, mentorship, and ongoing support • Ability to work full-time or part-time • Opportunity for long-term income growth • A people-focused career helping families secure financial protectionIn this role, you will: • Speak with individuals interested in insurance coverage • Help clients understand available protection options • Build relationships and maintain communication with clients • Continue developing product knowledge and communication skillsImportant Information: • This is a 1099 independent contractor opportunity • Compensation is commission-based • Licensing is required before selling policies • No prior insurance experience is required • Training and licensing support are providedWe are looking for coachable, dependable individuals who are ready to learn and grow in a flexible remote environment.

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Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents) Genesco Inc

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