Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

UNKNOWN

ADAPTED_NOW

Team Submarine and the Ship Acquisition Program Management (SHAPM) directorate within Serco-North America (NA) work together for the acquisition of New Construction Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy’s newest class of nuclear attack submarines. Serco-NA is seeking motivated supply chain, logistics, management, and business undergraduate students to prepare, coordinate, and integrate the identification, development, acquisition, and delivery of integrated logistics support requirements for systems or equipment assigned to one of the U.S. Navy submarine shipbuilding program offices in the Washington, DC area.

Position Description & Qualifications If you seek a rewarding, high profile and challenging experience supporting projects for the US Navy, Serco has a great opportunity for you! In this position you will be part on a dynamic Intern Program experience in Team Submarine. Bring your expertise and collaborative skills to make an impact supporting our National Defense. This position is contingent upon your ability to obtain/maintain/transfer an active DoD Secret security clearance. Team Submarine’s Submarine Program Offices are responsible for: + The acquisition of the OHIO Class replacement and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the COLUMBIA Class. The COLUMBIA program is a major defense acquisition program with a total life cycle cost of approximately $336B and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD). Team Submarine and the Ship Acquisition Program Management (SHAPM) directorate within Serco-North America (NA) work together for the acquisition of New Construction Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy’s newest class of nuclear attack submarines. Serco-NA supports the US Navy as a prime contractor for Team Submarine assisting the acquisition of submarines. Serco-NA is one of the world’s leading service companies. Serco serves Federal, state, and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Internships will be across Team Submarine. Team Submarine is a combination of the Program Executive Officer, Submarines (PEO SUB), the Deputy Commander, Undersea Warfare (NAVSEA 07) and the Undersea Technology Officer (NAVSEA 073). The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force. PEO Submarine + COLUMBIA Class Program Office (PMS 397) - Is conducting the research and design for the next-generation Sea-Based Strategic Deterrence submarine (SSBN). + Submarine Acoustic Systems Program Office (PMS 401) - Develops and implements the Warfare System Modernization Plan that defines future upgrades, systems standards, and interface definitions for development of submarine warfare systems. Works with other Navy organizations and provides direction to coordinate development tasking at Navy Laboratories. + Undersea Weapons Program Office (PMS 404) - Oversees the research, development, construction, and modernization of all undersea weapons, including those employed aboard surface ships and aircraft. + Undersea Defensive Warfare Systems Program Office (PMS 415) - Conducts research, development, and construction of submarine defensive systems including noise makers and anti-torpedo torpedoes. + Submarine Combat and Weapons Control Program Office (PMS 425) - Develops and acquires the combat and weapons control systems for both in-service and new construction ships. + Submarine Electromagnetic Systems Program Office (PMS 435) - Designs, develops, and oversees the construction of Electronic Warfare Systems, periscopes, and the Photonics Mast. + VIRGINIA Class Program Office (PMS 450) - Oversees the design, construction, and delivery of the United States' newest attack submarine. + Maritime Surveillance Systems Program Office (PMS 485) - Provides a long-life fixed, and on demand, mobile maritime surveillance capability in littoral regions and open ocean areas of national interest in support of Joint and naval Task Force Commanders. + The SSN(X) Office is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates. Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force. Serco-NA is seeking motivated supply chain, logistics, management, and business undergraduate students to prepare, coordinate, and integrate the identification, development, acquisition, and delivery of integrated logistics support requirements for systems or equipment assigned to one of the U.S. Navy submarine shipbuilding program offices in the Washington, DC area. In this role, you will: + Prepare, coordinate, and integrate the identification, development, acquisition and delivery of integrated logistics support requirements for systems or equipment assigned to the Center. + Provide input to and/or review planning documents such as Technical Data Plans, Operational Requirements, Advance Procurement Plans, etc., applicable to the system or equipment for assessing the ILS effort. + Prepare logistics requirements plan, ILS Plans, Operational and Interim Support Plans, etc., as required. + Assess all requirements necessary to coordinate ILS functions. + Prepare and/or coordinate the ILS portion of Invitations for Bid or Requests for Proposal and participate in the evaluation of contractors? bids or proposals. + Organize and chair the activity ILS Management Team and participate as a member of the cognizant System Command ILS Management Team. + Participate in system requirements and design reviews, configuration management board reviews, engineering analysis tests, inspections, and demonstrations, provisioning, and training plan meetings/conferences. + You will interface with a broad range of experts and stakeholders. + Other duties as assigned. To be successful in this role, you will have: + To be able to obtain/maintain Secret Clearance post employment. + At least one year in an accredited university’s supply chain, logistics, procurement, management, or business degree program. + Sophomores, Juniors, and First Semester Seniors are encouraged to apply. + An interest in resource and product development of shipbuilding. + Excellent oral and written communication skills. + The ability to use a variety of software products (e.g., MS Office). + Periodic travel (<10%) to vendor sites is expected. + Veteran experience in the military is a plus! Bring your expertise and collaborative skills to make an impact supporting our National Defense! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Serco

MIB Undergraduate Program Associate - Supply Chain Analyst (Part-time) - Louisiana Remote

Acoustics Systems

Acquisitions Management

Administrative Skills

Analysis Skills

Bid Analysis

Communication Skills

Conference Management

Configuration Management

Construction

Construction Design

Control Systems

DoD Secret Clearance

Electromagnetism

Electronic Warfare

Employee Assistance Plan

Federal Government

Fire Assessment

Government

Intelligence Community

Laboratory

Local Government

Logistics

Logistics Management

Microsoft Office

Military

Naval Sea Systems Command (NAVSEA)

Operational Support

Operations Planning

Photonics

Plan Meetings

Presentation/Verbal Skills

Procurement Management

Procurement Planning

Product Demonstration

Product Development

Project/Program Management

Provincial Government

Request for Proposals (RFP)

Requirements Management

Research & Development (R&D)

Research Skills

Secret Clearance

Security Clearance

Service Delivery

Standards Development

State Government

Supply Chain

Surveillance

System Readiness Review (SRR)

Systems Administration/Management

Team Player

Technical Writing

Testing

United States Military

United States Navy (USN)

Vehicle Fleets

Wheel/Front-End Loader

Willing to Travel

Writing Skills

Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner._. + Reviews and researches billing and healthcare claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy.

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us. Residency in or relocation to Louisiana is preferred for all positions. This role is a high‑volume call center position . As an Account Advisor, you will spend most of your workday on the phone assisting members and providers with health plan–related questions. What you will do day to day: + Take approximately 40–50 inbound calls per day + Serve as the first point of contact for the organization + Answer questions related to benefits, eligibility, claims, and general account issues + Use multiple systems at one time while speaking with callers + Follow established policies and scripts to provide accurate information + Handle challenging or emotional calls professionally and calmly + Document each call thoroughly before moving to the next one Most calls are routine, but some can be complex or time‑sensitive. You are expected to stay focused, manage your time, and move efficiently from call to call throughout your shift. Work Schedule & Environment + The Customer Service hours of operation are from 8am-5pm Monday-Friday. + This is a remote position after training , with required onsite components during new hire training at the Baton Rouge Corporate Campus. + You must be comfortable working a full shift on the phone , with scheduled breaks. + A hardwired internet connection is required (minimum 5MB upload / 10MB download). QUALIFICATIONS Education + High School Diploma or equivalent preferred Work Experience + 1 year of customer service or medical office experience required + A certificate in medical office assistant or medical coding can be used in lieu of the one year of experience + Previous experience in a call center is preferred Skills and Abilities + Must demonstrate PC skills including Microsoft Office (e.g., Word, Excel, Outlook , etc.) and related software as other corporate software progrms and applications. + Demonstrated verbal and written communication skills with the ability to interpret and communicate information with tact, diplomacy, patience and professionalism. + Familiarity with medical and health insurance terminology preferred + Conflict resolution skills and remains calm under pressure/stressful situations + Must be able to to demonstrate critical thinking and problem solving skills + Demonstrate attention to detail + The ability to actively listen and ask appropriate questions, to effectively understand issues that are presented from customers. + Reading comprehension skills are required due to the high amount of direct customer contacts and the need to understand customer contract benefits and training materials. + Effective organizational and interpersonal skills are required. Must have the ability to multi-task and handle work independently as well as organize and prioritize multiple customer issues. + Ability to take ownership of issues from the beginning, seeking First Call Resolution (FCR) + Must be able to verbally communicate on the telephone in a call center environment approximately 95% of the time in the Customer Care Center. + Employees may be expected to work during inclement weather or other emergency situations when needed. + Must have ability to successfully complete Customer Service training, with demonstrated proficiency in training materials. ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS + Reviews and researches billing and healthcare claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy. + Responds to inquiries regarding adjustments, refunds, edits and/or payment registers to ensure completeness, accuracy and customer satisfaction to members or providers. + Maintains knowledge of required lines of business, changes to applicable company policies/procedures, recent laws and regulations, and related computer systems to ensure information is current and accurate when providing service to members or providers on the telephone in the call center. + Meet Customer Service performance goals/expectations in the areas of efficiency, accuracy, quality, production, customer satisfaction, and attendance + The ability to verbally communicate on the telephone approximately 95% of the time. An Equal Opportunity Employer All internal employees please apply through Workday Careers. PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI) Additional Information Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account. If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance. In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free. _We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner._ _Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results._ JOB CATEGORY:Customer Service & Contact Center Operations

Work From Home Security Jobs in Baton Rouge, LA

Resume Resources

Get noticed by top employers!

Work From Home Security Jobs in Baton Rouge, LA

MIB Undergraduate Program Associate - Supply Chain Analyst (Part-time) - Louisiana Remote Serco

Account Advisor I - Call Center Blue Cross and Blue Shield of Louisiana

Resume Resources