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NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.

Req ID: 351429NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a BPO Director to join ourteam.We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the relationships with our BPO partners, drive exceptional customer experience, and ensure operational efficiency across multiple sitesand geographies. This is a high‑impact leadership position for someone who thrives in a fast-paced, data-driven, customer-focused environment.Must Live in Continental United StatesThis position is eligible for company benefits including medical, dental, and visioninsurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.Pay for this role is 112k SalaryKey Responsibilities<ul><li>Lead the strategy, governance, and day-to-day performance of our operations.</li><li>Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals.</li><li>Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy.</li><li>Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans.</li><li>Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery.</li><li>Use data analytics to identify trends, forecast needs, and drive continuous improvement.</li><li>Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies.</li><li>Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams.</li><li>Champion a culture of customer excellence across all BPO network partners.</li></ul>Required<ul><li>8 years of leadership experience in BPO Leadership operations.</li><li>Bachelor's degree</li><li>Proven track record managing large-scale outsourced teams (200+ FTE).</li><li>Strong vendor management, negotiation, and relationship-building expertise.</li><li>Excellent analytical, problem-solving, and data interpretation skills.</li><li>Experience managing KPIs, implementing performance improvements, and optimizing operations.</li><li>Exceptional communication and leadership abilities.</li></ul>Preferred Skills:<ul><li>Certifications in training or learning (e.g., ATD, CPTD, Six Sigma).</li><li>Experience with high-volume hiring and onboarding in BPO settings.</li><li>Familiarity with compliance training, soft skills development, and multilingual training programs.</li></ul>New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process*** All new hires will be required to successfully complete our FOI training class and demonstrate proficiency of the material.Must Pass Drug screenMust Pass a background check with Education check and employment verification check.Remote Working and Technology RequirementsTo work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.Technology<ul><li>NTT DATA will provide a computer and headset for remote work.</li><li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li><li>Failure to return equipment may result in collection actions and/or other consequences.</li><li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li><li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.</li></ul>Technical Performance and Issue Tracking<ul><li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li><li>Remote employees must adhere to all technical support procedures and protocols.</li><li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li></ul>Remote WorkspaceRemote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.<ul><li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li><li>The workspace must be a permanent, unencumbered location used daily for work.</li><li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li><li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li><li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li><li>Employees must work from the same location consistently unless prior approval is obtained.</li><li>If a change in work location is necessary:</li><li>The new location must meet all Remote Workspace and Technology Requirements .</li><li>Notification to NTT DATA Management is required before relocating</li></ul>#INDBPO#LI-MIWSAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( .

NTT America

BPO Director

Analysis Skills

Artificial Intelligence (AI)

Authentication

Broadband

Business Operations

Business Services

Cellular Telephone

Cloud Computing

Consulting

Continuous Improvement

Corrective Action

Cross-Functional

Customer Experience

Customer Relations

Customer Support/Service

Data Analysis

Ecosystems

Forecasting

Leadership

Maintain Compliance

Multilingual

Negotiation Skills

Network Operations Center

Operational Improvement

Operations Management

Outsourcing

Performance Analysis

Performance Management

Performance Metrics

Performance Tuning/Optimization

Privacy Protocols

Problem Solving Skills

Process Improvement

Quality Assurance

Regulatory Compliance

Regulatory Requirements

Research & Development (R&D)

Security Equipment

Security Protocols

Service Delivery

Service Level Agreement (SLA)

Staff Requirements

Startup

Technical Support

Time Management

Training Program

Trend Analysis

Vendor/Supplier Management

Vendor/Supplier Relations

Wi-Fi

Wireless Communications

Work From Home

Workforce Management

IRecruitee

Req ID: 351429NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a BPO Director to join ourteam.We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the relationships with our BPO partners, drive exceptional customer experience, and ensure operational efficiency across multiple sitesand geographies. This is a high‑impact leadership position for someone who thrives in a fast-paced, data-driven, customer-focused environment.Must Live in Continental United StatesThis position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.Pay for this role is 112k SalaryKey Responsibilities<ul><li>Lead the strategy, governance, and day-to-day performance of our operations.</li><li>Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals.</li><li>Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy.</li><li>Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans.</li><li>Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery.</li><li>Use data analytics to identify trends, forecast needs, and drive continuous improvement.</li><li>Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies.</li><li>Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams.</li><li>Champion a culture of customer excellence across all BPO network partners.</li></ul>Required<ul><li>8 years of leadership experience in BPO Leadership operations.</li><li>Bachelor's degree</li><li>Proven track record managing large-scale outsourced teams (200+ FTE).</li><li>Strong vendor management, negotiation, and relationship-building expertise.</li><li>Excellent analytical, problem-solving, and data interpretation skills.</li><li>Experience managing KPIs, implementing performance improvements, and optimizing operations.</li><li>Exceptional communication and leadership abilities.</li></ul>Preferred Skills:<ul><li>Certifications in training or learning (e.g., ATD, CPTD, Six Sigma).</li><li>Experience with high-volume hiring and onboarding in BPO settings.</li><li>Familiarity with compliance training, soft skills development, and multilingual training programs.</li></ul>New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process*** All new hires will be required to successfully complete our FOI training class and demonstrate proficiency of the material.Must Pass Drug screenMust Pass a background check with Education check and employment verification check.Remote Working and Technology RequirementsTo work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.Technology<ul><li>NTT DATA will provide a computer and headset for remote work.</li><li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li><li>Failure to return equipment may result in collection actions and/or other consequences.</li><li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li><li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.</li></ul>Technical Performance and Issue Tracking<ul><li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li><li>Remote employees must adhere to all technical support procedures and protocols.</li><li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li></ul>Remote WorkspaceRemote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.<ul><li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li><li>The workspace must be a permanent, unencumbered location used daily for work.</li><li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li><li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li><li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li><li>Employees must work from the same location consistently unless prior approval is obtained.</li><li>If a change in work location is necessary:</li><li>The new location must meet all Remote Workspace and Technology Requirements .</li><li>Notification to NTT DATA Management is required before relocating</li></ul>#INDBPO#LI-MIWSAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( .

NTT DATA Americas

Hire Recruits

Commitment to supporting the BPS BFS Industry Domain.\n Proven experience to balance revenue objectives with customer needs, resulting in sustained client relationships\n \nQualifications\n \nRequired\n\n 15 years of relevant industry experience with increasing levels of responsibility.\n 7 years of managerial or leadership experience overseeing teams or departments.\n Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.\n \nRemote Working and Technology Requirements\n \nTo work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.\n \nTechnology\n\n NTT DATA will provide a computer and headset for remote work.\n

YEAR

Req ID: 362202 \n \nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\n \nWe are currently seeking a BPO Senior Director to join our team.\n \nWe are seeking a dynamic and highly experienced Senior Director to lead our BPS Banking & Financial Services (BFS) industry domain. This executive-level role is ideal for a strategic leader who excels in operational oversight, client engagement, organizational leadership, and business growth. The Senior Director will guide multiple departments, drive strategic initiatives, manage large-scale client programs, and serve as a thought leader within NTT DATA.\n \nMust Live in Continental United States\n \nThis position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.\n \nSalary for this role is $160,000 per year\n \nKey Responsibilities\n \nStrategic Leadership & Operations\n\n Provide direction, guidance, and oversight for operations, administration, and results across a major department or multiple departments.\n Establish operational objectives for managers and professional teams across assigned business areas.\n Develop and execute comprehensive strategic and operational business plans for the department.\n Make critical decisions that directly impact financial operations, performance, and business outcomes.\n Advise executive leadership teams on evolving market conditions and needed internal adjustments.\n \nClient & Engagement Management\n\n Lead and manage staff for large, complex client engagements within the BFS industry.\n Demonstrate exceptional leadership, interpersonal ability, and client relationship management.\n Act as a business leader for new business development, sales support, and delivery of new client engagements.\n Serve as an internal and external expert in addressing complex organizational business challenges.\n \nPeople Leadership\n\n Model exceptional communication, influence, and leadership capabilities.\n Build and inspire high-performing teams while fostering a culture of excellence, accountability, and collaboration.\n Provide mentorship and organizational guidance to managers and senior professionals.\n \nOperational & Financial Acumen\n\n Apply expert knowledge of project management principles and methodologies.\n Demonstrate advanced analytical and problem-solving capabilities.\n Own budgeting, financial management, and P&L responsibilities.\n Develop complex operational and strategic plans that support long-term business success.\n P&L Growth responsibility.\n \nAdditional Requirements\n\n Ability to physically perform general office duties, with or without reasonable accommodation.\n Commitment to supporting the BPS BFS Industry Domain.\n Proven experience to balance revenue objectives with customer needs, resulting in sustained client relationships\n \nQualifications\n \nRequired\n\n 15 years of relevant industry experience with increasing levels of responsibility.\n 7 years of managerial or leadership experience overseeing teams or departments.\n Undergraduate degree or equivalent combination of education and experience.\n Demonstrated experience leading large-scale client programs and business operations.\n Expertise in project management, consulting methodologies, and operational execution.\n Graduate degree (MBA or related field).\n Experience within the BPS BFS domain or related financial services sectors.\n \nMust Pass Drug screen\n \nMust Pass a background check with Education check and employment verification check.\n \nThis job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.\n \nRemote Working and Technology Requirements\n \nTo work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.\n \nTechnology\n\n NTT DATA will provide a computer and headset for remote work.\n Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.\n Failure to return equipment may result in collection actions and/or other consequences.\n Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.\n A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.\n \nTechnical Performance and Issue Tracking\n\n Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.\n Remote employees must adhere to all technical support procedures and protocols.\n Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.\n \nRemote Workspace\n \nRemote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.\n\n Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.\n The workspace must be a permanent, unencumbered location used daily for work.\n Employees must work with minimal distractions that do not interfere with business operations or service delivery.\n Ideally, the workspace is isolated from other household members and used exclusively for job duties.\n Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.\n Employees must work from the same location consistently unless prior approval is obtained.\n If a change in work location is necessary:\n The new location must meet all Remote Workspace and Technology Requirements.\n Notification to NTT DATA Management is required before relocating\n \n#INDBPO\n \nAbout NTT DATA\n \nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\n \nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, <a href="https://us.nttdata.com/en/contact-us.\n" rel="nofollow">https://us.nttdata.com/en/contact-us.\n</a> \nNTT DATA endeavors to make <a href="https://us.nttdata.com" rel="nofollow">https://us.nttdata.com</a> accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at <a href="https://us.nttdata.com/en/contact-us" rel="nofollow">https://us.nttdata.com/en/contact-us</a>. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.\n\n

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BPO Director NTT America

BPO Director NTT DATA Americas

BPO Senior Director NTT DATA Services, LLC

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