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MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.    We are seeking a highly organized, well-established, and detail-oriented Virtual Executive Assistant to join our remote team. As a Virtual Executive Assistant, you will perform a variety of high-level administrative tasks and support our company’s senior-level managers. The Executive Assistant’s responsibilities include managing calendars, making travel arrangements, and preparing expense reports.The Ideal candidate should be well-organized, have great time management skills, and be able to act without guidance. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to executive members. Hours: Monday, Friday, Tuesday 2pm - 10pm EST & Saturday, Sunday 10 - 7pm EST  To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES:
Key Responsibilities:<ul><li style="color:black">Managing a complicated and busy schedule</li><li style="color:black">Performing planning, logistics, and operations work</li><li style="color:black">Provide comprehensive administrative support </li><li style="color:black">Coordinate individual and group travel</li><li style="color:black">Handle confidential and sensitive information with appropriate judgment and discretion</li><li style="color:black">Providing administrative support in a variety of capacities, including data entry, assisting with the completion of assigned projects, event/meeting planning, filing, mail handling, and processing of letters/correspondence</li><li style="color:black">Organize meetings summits from start to finish</li><li style="color:black">Phone call screening, correspondence and document preparation, bill payment, record keeping</li><li style="color:black">Various errands as needed</li><li style="color:black">Create and maintain personal action items, to-do list, and follow up and follow through pro-actively maintaining and providing status updates</li><li style="color:black">Be comfortable with Chief of Staff level duties and/or Project Management</li><li style="color:black">Be comfortable with procurement and/or logistics-level duties</li></ul>

CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated.<ul><li style="margin-bottom:0in">Proven experience as an Executive Assistant or Personal Assistant (within a BPO preferred)</li><li style="margin-bottom:0in">Excellent command of English</li><li style="margin-bottom:0in">Has excellent judgment in handling confidential information with discretion.</li><li style="margin-bottom:0in">Knowledge of office management systems and procedures </li><li style="margin-bottom:0in">Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)</li><li style="margin-bottom:0in">Excellent time management skills and the ability to prioritize work.</li><li style="margin-bottom:0in">Attention to detail and problem-solving skills.</li><li style="margin-bottom:0in">Excellent written and verbal communication skills</li><li style="margin-bottom:0in">Strong organizational skills with the ability to multi-task</li><li>Have a wired, high-speed internet connection (Download speed of 20Mbps+)</li></ul>

COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: <ul style="margin-top:0in"><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul> Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:
All MCI Locations<ul><li>Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul><li>Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li>Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.</li></ul>

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.   In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.   Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

................:
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

MCI Careers

Virtual Executive Assistant

ARM (Advanced RISC Machine)

Accounts Receivable Management

Administrative Skills

Background Investigation

Billing Records

Business Process Management

Business Process Outsourcing

Business Services

Calendar Management

Call Center Operations

Call Centers

Claims Processing

Cloud Computing

Communication Skills

Compensation and Benefits

Contact Management

Copying Machines

Cost Control

Credit and Collections

Customer Experience

Customer Support/Service

Data Entry

Detail Oriented

Disability Insurance

English Language

Establish Priorities

Event Management

Executive Assistant Skills 

Expense Reports

Financial Services

Follow Through

Genetics

Government

Health Plan

Healthcare

Information Technology & Information Systems

Life Insurance

Logistics

Mail Processing

Marketing

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Multitasking

Office Equipment

Office Management

Organizational Skills

Patient Care

Plan Meetings

Prepare Correspondence

Presentation/Verbal Skills

Printers

Problem Solving Skills

Project/Program Management

Purchasing/Procurement

Record Keeping

Regulations

Retail

Software Development

Team Player

Technical Support

Telephone Skills

Time Management

Travel Planning

Writing Skills

eCommerce

[AW]-iCims

We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Assists with the preparation of various GreenState meetings, luncheons, and dinners by preparing documents, room set up, securing proper audio/visual equipment, ordering food and beverages, etc.

YEAR

Position Summary:
The Executive Administrative Assistant provides high-level administrative and organizational support to the Executive Team. By assisting executives, greeting visitors, and coordinating meetings, this role helps ensure a positive, efficient, and collaborative office atmosphere. GREENSTATE CULTURE:At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.   Salary range for this position is $69,280.38 - $80,996.76 with a progressive benefit package. 

Essential Duties and Responsibilities:
<div class="section-title"><div class="btn-group float-right">Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.</div></div><ol><li>Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.</li><li>Demonstrates a positive member service (internal and external) focus at all times.</li><li>Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.</li><li>Ensures confidentiality of member information.</li><li>Supports a diverse and inclusive work environment.</li><li>Represents GreenState with the highest level of professionalism.</li><li>Supports the executive welcome desk and serves as the point of contact for employees, guests, members, and other external organizations for the Executive Team.</li><li>Manages multiple or complex calendars to include updating schedules, blocking time for meetings to include prep and travel time, and protects focus period.</li><li>Schedules travel accommodations to include booking flights, making hotel and other related accommodations, arranging itineraries, preparing travel documents, and supporting expense reporting.</li><li>Assists in the drafting, editing, formatting, filing, and mailing of correspondence, presentations, reports, and other documents.</li><li>Attends meetings and serves as a minute or note taker as needed.</li><li>Safeguards sensitive, confidential information with a high level of discretion sensitive information and maintain organized, secure filing systems.</li><li>Organizes and prioritizes incoming requests.</li><li>Assists with special projects by coordinating resources, tracking progress, and ensuring deadlines are met.</li><li>Assists with the preparation of various GreenState meetings, luncheons, and dinners by preparing documents, room set up, securing proper audio/visual equipment, ordering food and beverages, etc.</li><li>Maintains inventory of office supplies and places orders when necessary.</li><li>Anticipate executive needs proactively.</li><li>Performs any other duties as may be required to meet credit union objectives.</li></ol>

Job Requirements/Expectations:
<ol><li>A two-year college degree in management support is highly preferred.</li><li>Minimum two years of related experience supporting executive level management.</li><li>Strict adherence to GreenState Credit Union policies, procedures, and operations.</li><li>Reports to work punctually, work all scheduled hours, and work overtime as necessitated by business demand.</li><li>Exhibit a significant level of trust in addition to normal courtesy and tact.</li><li>Ensure the strictest of confidentiality and the ability to manage handling large amounts of sensitive information.</li><li>Interpersonal skills required to interact with all levels of GreenState employees and community representatives.</li><li>Exhibit a positive attitude and professional image at all times.</li><li>Strong organization skills with extreme attention to detail.</li><li>Strong verbal, written, and interpersonal communication skills.</li><li>Excellent time management skills required to manage and complete multiple assignments at once.</li><li>Ability to follow specific directions and multi-task in a fast-paced environment.</li><li>Advanced computer Microsoft Office skills (Outlook, Word, Excel, PowerPoint) with an ability to become familiar with firm-specific programs and software.</li><li>Able to perform clerical duties such as taking meticulous meeting notes, developing and maintaining files, and protecting confidential information.</li><li>Ability to work independent of supervision to complete all tasks with minimal direction and exercise sound judgment.</li><li>Access to reliable transportation, a valid driver's license, good driving record, and adequate automobile related insurance.</li><li>Ability to travel between GreenState and various community locations on a regular basis.</li><li>Must be bondable.</li></ol>

Reporting Relationship:
This position reports to the Manager Executive Services.

Supervisory Responsibilities:
This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement:
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.

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Virtual Executive Assistant MCI Careers

Executive Administrative Assistant GreenState Credit Union

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