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We are seeking a polished, organized, and customer-oriented Administrative Assistant/Receptionist to support executive leadership, including the CEO, while helping ensure smooth daily branch operations. Our services span personal and business banking, as well as commercial lending, all supported by a strong focus on customer relationships, community impact, and responsible financial practices.

Overview, Responsibilities, Qualifications:
<img alt="Bank of New England Logo" src="https://puzzlehr.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=225985&hashed=-1848221226"/>  Now Hiring: Administrative Assistant / Receptionist Full-Time | Retail Banking | Onsite Location: Salem, NH Reports to: Branch Manager  Join Bank of New EnglandBank of New England is a locally rooted financial institution based in Salem, New Hampshire. We are committed to delivering tailored banking solutions to both individuals and businesses across the region. Our services span personal and business banking, as well as commercial lending, all supported by a strong focus on customer relationships, community impact, and responsible financial practices.  We foster a workplace culture centered on integrity, collaboration, and professional development, making us a trusted partner for our clients and a great place to build a career.  Position Overview We are seeking a polished, organized, and customer-oriented Administrative Assistant/Receptionist to support executive leadership, including the CEO, while helping ensure smooth daily branch operations. This role is ideal for someone who thrives in a professional office environment, enjoys multitasking, and takes pride in delivering outstanding customer service.  What You’ll Do Administrative & Executive Support <ul><li>Provide administrative support to executive leadership and management team</li><li>Coordinate calendars, meetings, appointments, and company events</li><li>Organize board meetings, internal meetings, and virtual sessions</li><li>Assist with travel arrangements and logistics as needed</li><li>Prepare reports, correspondence, and business documents</li></ul>Front Desk & Operational Support <ul><li>Manage incoming calls through a multi-line phone system</li><li>Greet clients, visitors, and vendors professionally and warmly</li><li>Direct customers and loan clients to the appropriate departments</li><li>Support general office operations and branch administrative needs</li></ul>What We’re Looking For <ul><li>1–3 years of administrative, receptionist, or office support experience required (3–5 years preferred)</li><li>High school diploma or GED required; associate’s or bachelor’s degree preferred</li><li>Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)</li><li>Strong communication, organizational, and multitasking skills</li><li>Excellent customer service and problem-solving abilities</li><li>Previous banking or professional office experience is a plus</li></ul>What We Offer <ul><li>Comprehensive medical and dental coverage</li><li>401(k) retirement plan</li><li>Life insurance</li><li>Additional benefits</li></ul>Additional Information Employment is contingent upon successful completion of background and credit checks, as well as verification of work authorization. Bank of New England is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment and do not discriminate based on any legally protected status.

Bank of New England

Administrative Assistant/Receptionist

Administrative Skills

Banking Services

Board Meeting

Business Banking

Calendar Management

Commercial Loans

Communication Skills

Community Relations

Customer Relations

Customer Support/Service

Executive Assistant Skills 

High School Diploma

Leadership

Logistics

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Multitasking

Operational Support

Operations

Organizational Skills

Plan Meetings

Prepare Correspondence

Problem Solving Skills

Reporting Skills

Retail Banking

Telephone Skills

Travel Planning

[AW]-iCims

ADAPTED_NOW

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.

YEAR

The Technical Writer develops, edits, and maintains clear, accurate, and user-focused technical documentation supporting enterprise IT operations, ITSM delivery, and mission-critical systems within a federally regulated environment. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content. The position supports the full documentation lifecycle, from information gathering and drafting through structured reviews, version control, publication, and maintenance. All documentation must align with organizational standards, governance requirements, and usability best practices to ensure that users—technical and non-technical—can effectively understand and operate Federal Client systems and services. Key Responsibilities + Translate complex technical and security-relevant information from subject matter experts into clear, concise user guides, SOPs, workflows, and reference materials tailored to varied audiences. + Gather, analyze, and validate information by interviewing engineers, analysts, product owners, and ITSM leaders; reviewing specifications; and observing system workflows to ensure accuracy and completeness. + Apply structured writing principles, standardized templates, and style guides to create cohesive, findable, and reusable content across manuals, knowledge articles, training materials, and online help. + Use documentation and publishing tools to produce and maintain content in multiple formats, including web-based help, printable documentation, and training or presentation materials. + Apply plain-language principles, accessibility standards, and federal documentation guidelines to improve clarity, readability, and compliance. + Coordinate review cycles, track stakeholder comments, and maintain version control to ensure all documentation retains an auditable and governed change history. + Partner with agile and DevOps delivery teams to update documentation iteratively in alignment with frequent system releases, configuration updates, and service changes. + Support documentation needs for enterprise IT services—such as cloud platforms, cybersecurity capabilities, and ITSM workflows—essential to mission-critical Federal Client operations. + Collaborate closely with the ITIL Specialist and Service and Integration Management Lead to align documentation with ITIL-based service management practices and process governance. Required Qualifications + Bachelor’s degree in English, Technical Writing, Communications, IT, or a related field, or equivalent relevant work experience. + 0–3 years of progressively responsible experience in technical writing, documentation, or closely related communication roles. + Demonstrated ability to understand and communicate complex technical information clearly and concisely for varied audiences. + Training or practical experience with documentation tools (for example, word processing, PDF, and help‑authoring or publishing tools). + Strong writing, editing, and proofreading skills with excellent attention to detail, organization, and version control. + Ability to work independently and collaboratively with engineers, analysts, and cross‑functional teams in a fast‑paced IT environment. + Active or obtainable SECRET clearance and U.S. citizenship, with less than 10% travel required. Preferred Qualifications + Experience working in agile or DevOps environments and updating documentation in alignment with iterative release cycles. + Experience documenting enterprise IT services (cloud, cybersecurity, IT operations, or ITSM processes). + Knowledge of federal documentation standards, style guides, and regulatory requirements. + Exposure to information design, reusable content models, or component-based authoring frameworks. + Familiarity with ITSM concepts and ability to partner effectively with ITIL practitioners. + Exposure to using AI‑assisted writing and content‑generation tools in a manner consistent with federal AI policies, including security, data protection, human validation, transparency, and accuracy requirements. + Experience using AI‑enabled transcription, summarization, or analysis tools to support documentation efforts while maintaining compliance with federal privacy and security controls. + Understanding of how AI‑assisted tools integrate into knowledge management systems while adhering to federal metadata, retention, and auditability requirements. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $64k - $71,700 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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Writing Jobs in Concord, NH

Administrative Assistant/Receptionist Bank of New England

Technical Writer ASM Research, An Accenture Federal Services Company

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