UNKNOWN

FEED

At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

IT Technical Writing & Documentation Specialist Job Locations US-SC-Sumter Job ID 2026-5346 # of Openings 1 Clearance Requirement S Education Requirement Associate's Degree Certifications CCNA orNetwork+ and ITIL Foundation (candidate has up to 60 days to acquire ITIL Foundation certification) Experience Level Mid-level Overview As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com. Submit your resume today! Responsibilities <ul><li> Develop technical documents based on network engineering and/or system administration experience. </li></ul><ul><li>Use provided source document to review and make recommendations to systems security accreditation and certification requirement packages in accordance with applicable regulations and procedures, including documenting systems architecture and networks' physical layout in narrative and graphical forms. </li></ul><ul><li>Convert rough draft technical documentation into a standard document format for formal publishing. </li></ul><ul><li>Work with Network Engineers and Project Leads to document Concept of Operations, Engineering Plans, and Tactics, Techniques and Procedures (TTPs). </li></ul><ul><li>Establish and coordinate an annual review of published documentation. </li></ul><ul><li>Review, coordinate, and publish AFCENT special instructions. </li></ul><ul><li>Participate in meetings and provide meeting minutes. </li></ul><ul><li>Provide standardized written procedures, checklists and logic flow charts for Enterprise processes and common tasks. </li></ul><ul><li>Analyze, evaluate, and determine the applicability of Air Force systems accreditation and certification procedures for existing and planned network architecture. </li></ul><ul><li>Establish and maintain a repository of technical documentation, memorandums, and agreements and coordinate reviews as required. </li></ul><ul><li>Develop and manage all phases of the documentation project(s) including initial analysis, information gathering, and design of deliverables and distribution of finished product. </li></ul><ul><li>Assist other government and contract personnel with project documentation and web site development as needed. </li></ul><ul><li>Assist the training managers with training materials standardization and transcription. </li></ul><ul><li>Maintain a standard set of published network architectural diagrams; establish and coordinate periodic reviews and publishing to keep information accurate for troubleshooting, engineering, and project planning purposes. </li></ul><ul><li>Ensure enterprise and site-specific network architecture drawings and diagrams are up to date and accurate. </li></ul><ul><li>Establish and maintain a web page enabling deployed sites upload/download access for site-specific drawings and diagrams. </li></ul>Qualifications<ul><li>BS in related field AND 3 or more years' relevant experience or 5 or more years' relevant experience. </li></ul><ul><li>Unix/Linux experience </li><li>Experience analyzing organization's cyber defense policies and configurations and evaluating compliance with regulations and organizational directives. </li><li>CCNA or Network+ </li></ul><ul><li>ITIL Foundation (candidate has up to 60 days to acquire ITIL Foundation certification.) </li><li>Active secret level clearance </li></ul>SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

SMS Data Products Group

IT Technical Writing & Documentation Specialist

Air Force

Analysis Skills

Business Support

CCNA - Cisco Certified Network Associate

Capability Maturity Model Integration (CMMI)

CompTIA Network+

Concept of Operations (CONOPS)

Customer Satisfaction

Customer Support/Service

Documentation

Employee Retention

Federal Government

Government Contracts

ISO (International Organization for Standardization)

ISO 9001

ITIL (IT Infrastructure Library)

Identify Issues

Information Technology & Information Systems

International Electro-Technical Commission (IEC)

Internet Security

Linux Operating System

Meeting Minutes

Network Architecture/Engineering

Online Publications

Operations Management

Operations Planning

Project Planning

QoS (Quality of Service)

Quality Management

Regulatory Compliance

Research Skills

Secret Clearance

Short Messaging Service (SMS)

Strategic Planning

System Integration (SI)

System Operations

Systems Administration/Management

Technical Writing

Unix Operating Systems

Hire Recruits

OTHER

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.    We are seeking a highly organized, well-established, and detail-oriented Virtual Executive Assistant to join our remote team. As a Virtual Executive Assistant, you will perform a variety of high-level administrative tasks and support our company’s senior-level managers. The Executive Assistant’s responsibilities include managing calendars, making travel arrangements, and preparing expense reports.The Ideal candidate should be well-organized, have great time management skills, and be able to act without guidance. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to executive members. Hours: Monday, Friday, Tuesday 2pm - 10pm EST & Saturday, Sunday 10 - 7pm EST  To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES:
Key Responsibilities:<ul><li style="color:black">Managing a complicated and busy schedule</li><li style="color:black">Performing planning, logistics, and operations work</li><li style="color:black">Provide comprehensive administrative support </li><li style="color:black">Coordinate individual and group travel</li><li style="color:black">Handle confidential and sensitive information with appropriate judgment and discretion</li><li style="color:black">Providing administrative support in a variety of capacities, including data entry, assisting with the completion of assigned projects, event/meeting planning, filing, mail handling, and processing of letters/correspondence</li><li style="color:black">Organize meetings summits from start to finish</li><li style="color:black">Phone call screening, correspondence and document preparation, bill payment, record keeping</li><li style="color:black">Various errands as needed</li><li style="color:black">Create and maintain personal action items, to-do list, and follow up and follow through pro-actively maintaining and providing status updates</li><li style="color:black">Be comfortable with Chief of Staff level duties and/or Project Management</li><li style="color:black">Be comfortable with procurement and/or logistics-level duties</li></ul>

CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated.<ul><li style="margin-bottom:0in">Proven experience as an Executive Assistant or Personal Assistant (within a BPO preferred)</li><li style="margin-bottom:0in">Excellent command of English</li><li style="margin-bottom:0in">Has excellent judgment in handling confidential information with discretion.</li><li style="margin-bottom:0in">Knowledge of office management systems and procedures </li><li style="margin-bottom:0in">Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)</li><li style="margin-bottom:0in">Excellent time management skills and the ability to prioritize work.</li><li style="margin-bottom:0in">Attention to detail and problem-solving skills.</li><li style="margin-bottom:0in">Excellent written and verbal communication skills</li><li style="margin-bottom:0in">Strong organizational skills with the ability to multi-task</li><li>Have a wired, high-speed internet connection (Download speed of 20Mbps+)</li></ul>

COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: <ul style="margin-top:0in"><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul> Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:
All MCI Locations<ul><li>Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul><li>Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li>Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.</li></ul>

REASONABLE ACCOMMODATION:
It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.   In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.   Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

................:
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Writing Jobs in Orangeburg, SC

Resume Resources

Get noticed by top employers!

Writing Jobs in Orangeburg, SC

IT Technical Writing & Documentation Specialist SMS Data Products Group

Virtual Executive Assistant MCI Careers

Resume Resources