Fallsway Equipment

At Fallsway, we believe that “good customer service” is a baseline metric.

In fact, we understand that our customers and their business needs more than just good customer service. Any company can answer the phone politely and field your questions. But at Fallsway, we believe in going above and beyond the call of duty--being “heroic,” even--because we know in doing so we can literally help “save the day” for business.

So, since 1959, we’ve been building close-knit relationships with our customers. We make sure that from the first time a customer calls, throughout the time we work with them, we only offer solutions that fit their unique needs. We don’t buy into a one-size-fit all approach, and our range of superior products, our fleet of fully equipped service vans, and most importantly, our exceptionally hard working associates are all parts of a unique solution we craft specifically for our customer's operation.

Our relationship-based consultative selling approach also means that when our customers’ businesses change, we change with them. In an effort to support those changes, we have invested heavily in our facilities, tooling, inventories, and most importantly, our associates, many of whom have been with our company for over twenty years.

But don’t just take our word for it; our Fallsway sales and service leadership are continually recognized by the manufacturers that we represent. Fallsway has received the prestigious "Caterpillar Dealer of the Year Award“ many times and has been recognized by Jerr-Dan and US Truck Cranes as a leader in the markets we serve. We are also involved in many trade organizations, most notably MHEDA and the National Truck Equipment Association, where we have an associate on the Board of Directors.

Recent awards include:

• Platinum Dealer of the Year—MCFA
• Dealer of Excellence—MCFA
• Five Star Customer Service—MCFA
• Quest for Excellence—MCFA
• MVP—MHEDA
• Jerr-Dan—top 10 Distributor
• National Truck Equipment Association

Fallsway Equipment is the distributor of CAT, Mitsubishi, Jungheinrich, Kalmar, and Manitou manufacturers in Canton, Akron, Youngstown, Mansfield, and Marion, Ohio.  Fallsway is also a truck and warehouse equipment distributor in Ohio, Michigan, Pennsylvania, Indiana, West Virginia, and Kentucky.