ProtoCall Services

ProtoCall Services delivers behavioral health care in the moments that matter.

We help our customers ensure their clients, students, and communities have immediate access to care when and where it’s needed most, creating compassionate connections that improve and strengthen behavioral health intervention and recovery.

ProtoCall was founded in 1992 as a division of the non-profit Metro Crisis Intervention Services, an agency providing crisis line services in Portland, Oregon. The initial goal was to leverage the existing 24/7 infrastructure and professional staffing to create an additional funding source to help support the agency’s local crisis programs. In 1997, ProtoCall Services was incorporated as a privately held entity and has since expanded into a sophisticated 24-hour behavioral health contact center and digital products used by over 500 organizations and responding to more than 600,000 calls annually.

Certainly much has changed since 1992, but just like the founders at Metro Crisis, our fundamental mission of providing access to care in times of crisis remains the core of our work.

We are telephonic first responders. We are mental health paramedics. We go in, tie in a tourniquet to stop the (emotional) bleeding, and refer callers to someone who can follow the healing process closely. We are there to keep the caller safe in that moment.

Whether you’re just starting your career or looking for your next opportunity, we’re a growing company that’s full of opportunities.

If you are committed to quality and to offering the best of yourself to a team that improves access to care when it’s needed most, consider joining us!