["Admissions Support Specialist/Customer Service Specialist, Senior","Admissions Support Specialist/Customer Service Specialist, Senior"]

Working Title: Admissions Support Specialist

Job Class: Customer Service Specialist, Senior

Agency: Minnesota State

• Job ID : 95541

• Location : Bloomington

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 07/15/2026

• Closing Date : 07/28/2026

• Hiring Agency/Seniority Unit : MN St Colleges & Universities / Normandale CC-AFSCME

• Division/Unit : MnSCU Normandale CC / MnSCU Normandale CC Clerical

• Appointment Type : Unlimited, Full-time

• Work Shift/Work Hours : Not Applicable Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $22.62 - $30.62 / hourly; $47,230 - $63,934 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : College Services Building

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities ( : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position provides exemplary customer service and support to both internal and external constituents in locating and obtaining services and provides timely and accurate information which may result in moving prospective students through the enrollment funnel. This position requires a strong working knowledge of all service areas of admissions and is expected to work collaboratively with other Student Affairs offices on more in-depth inquiries. The CSS Senior requires a high level of professional customer service and knowledge to research, investigate, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. This includes providing complicated specialized information regarding policies and procedures in high-pressure, high-volume situations. This position includes additional specialized project work based on the need of the Office of Admissions to support the operations. This position also provides administrative support, which may include but is not limited to data entry, management of student files and records, and document imaging.

This position will actively advance the college's strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.

Minimum:

• Ability to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes.

• Skill in data entry sufficient to compile, sort, and verify data accuracy before entering; and the ability to check input and output data for completeness, accuracy, and discrepancies.

• Ability to interpret and explain program information to customers, clients, and coworkers, such as policy, procedures, eligibility requirements, application details, and payment methods.

• Analytical and problem-solving skills along with a high level of attention to detail and organizational skills.

• Skills in the areas of interpretation of information, computation, ability to work well under pressure and deal will people in a professional manner.

• Ability to perform duties with a minimum of supervision and must make appropriate decisions.

Preferred:

• Commitment to creating equitable experiences for diverse student populations.

• Experience providing at least 1 year of direct customer service in a college or university setting.

• Knowledge of Normandale academic programs, requirements and admissions processes.

• Demonstrate initiative to trouble-shoot and correct incomplete and complicated application and admissions issues.

• Knowledge of College, Minnesota State, Federal, State and local laws, rules, policies and procedures pertaining to student data privacy, FERPA, and admissions.

• Professional working proficiency in Spanish, Somali, Hmong, or Russian.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.