*Clinical Coordinator II - MTM

Clinical Coordinator Medication Therapy Management (Contract)

Location: Remote (work from home, anywhere in the U.S.)
Start date: January 4, 2027 (through about Jul 2, 2027)
Schedule: Monday Friday, 8-hour shift starting between 8:00 and 11:00 AM CT; training 8:00 AM 4:30 PM CT
Pay rate: Up to $20.65/hr

Overview

Support clinical pharmacists on a Medication Therapy Management (MTM) team at a national pharmacy benefits company. You will call members, verify their identity under HIPAA, and complete the first part of their annual Comprehensive Medication Review (CMR) before conferencing in a pharmacist to finish the clinical assessment.

Responsibilities

• Make and take member calls throughout the day and engage members in their CMR
• Verify member identity (HIPAA authentication) and update mailing addresses
• Document medication allergies and side effects, and verify the full list of prescriptions, vitamins, supplements and OTC medications
• Conference or warm-transfer members to a clinical pharmacist
• Handle clerical support as assigned and complete internal training on behavioral and interviewing techniques

Qualifications

• Healthcare customer service, patient outreach, pharmacy support or care coordination experience
• Comfortable on the phone all day; strong communication and attention to detail
• Comfortable with medical terminology (medication names, conditions)
• Able to work independently from home while meeting quality, compliance and productivity goals
• A private workspace and a wired internet connection of at least 25 Mbps down / 3 Mbps up

Preferred

• MTM, CMR, pharmacy technician, healthcare call center or clinical support experience
• Active pharmacy technician license