(CSSNA) Service Administrator - III

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(CSSNA) Service Administrator - III

By / September 22, 2026

• Location: Mishawaka, Indiana
• Type: Contract
• Job #107119

Job Title: Service Administrator

Location: Mishawaka, IN

Job Type: W2 Contract

Expected Hours per Week: 40 hours, with opportunities for overtime

Schedule: Monday-Friday, 8:00 AM-4:30 PM

Pay Range: $23-$25 per hour

Job Description: The Customer Service Representative serves as a first point of contact for customers, providing quality service while supporting day-to-day branch operations. This role handles incoming calls, creates work orders, communicates service updates, processes payments, and assists customers with service-related needs. The ideal candidate brings strong customer service and interpersonal skills, intermediate computer proficiency, and at least one year of relevant experience.

Key Responsibilities

• Serve as the first point of contact for customers by phone or at the branch and develop positive customer relationships.
• Assess customer needs, gather relevant information, and communicate clearly throughout the service process.
• Create work orders and maintain accurate customer, equipment, and technical information in appropriate business systems.
• Provide customers with requested status updates and coordinate with team members to support timely service.
• Handle incoming customer calls and process customer payments.
• Translate customer concerns into troubleshooting plans and follow established workflows and procedures to help diagnose service issues.
• Use available electronic service tools, software, and diagnostic resources to support troubleshooting and determine appropriate next steps.
• Document troubleshooting activities, service information, and completed work accurately in required systems.
• Review applicable service information and warranty requirements to help determine coverage and properly document warranty claims.
• Escalate technical issues when additional expertise is required while maintaining accurate documentation for a seamless transition.

Required Qualifications

• High school diploma, secondary education completion certificate, or equivalent qualifying experience.
• At least one year of relevant prior experience.
• Intermediate computer skills and the ability to work effectively with business and service-management systems.
• Strong customer service and interpersonal skills.
• Effective verbal and written communication skills with the ability to communicate with different audiences.
• Ability to build customer relationships, manage conflict, and establish trust through professional interactions.
• Ability to accurately create and maintain work orders and service documentation.
• Ability to meet any applicable licensing, export-control, or sanctions compliance requirements.

Preferred Qualifications

• Automotive or technical knowledge.
• Experience using electronic service tools or diagnostic software.
• Familiarity with service, warranty, troubleshooting, or repair documentation processes.

Why This Role?

• Work directly with customers as an important first point of contact for branch service needs.
• Gain hands-on exposure to customer service, work-order management, payment processing, and technical service processes.
• Collaborate closely with customers and team members while applying both customer-service and technical skills.
• The assignment is expected to extend beyond the initial end date.

Work Environment

• Monday through Friday schedule from 8:00 AM to 4:30 PM.
• Opportunities for overtime are available based on business needs.
• The position involves regular interaction with customers by phone and at the branch, as well as close collaboration with team members.
• Selected candidates will participate in a 30-minute Zoom interview followed by an onsite facility tour.

#INDOEM #LI-KG1

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