(CSSNA) Service Administrator - III

Service Administrator III

Location: Indianapolis, IN
Work Arrangement: Onsite
Pay Rate:$25-$26/hour
Contract Duration: Long-term contract opportunity, expected to extend beyond one year

Position Overview

We are seeking an organized and customer-focused Service Administrator to support a fast-paced service operation. This individual will serve as a primary point of contact for customers and service technicians, helping coordinate service activities, maintain accurate work orders, schedule appointments, and ensure timely communication throughout the service process.

The ideal candidate will have strong customer service and communication skills, professional phone etiquette, and experience working within a service, automotive, diesel, truck, fleet, heavy-equipment, or similar environment.

Key Responsibilities

• Serve as a primary point of contact for customers and service technicians.
• Handle incoming customer service and intake calls professionally.
• Assess customer needs and gather information regarding service requests.
• Open, update, and close work orders within the appropriate system.
• Schedule service appointments and coordinate technician schedules.
• Provide timely status updates to customers and technicians.
• Maintain accurate customer, equipment, and service information.
• Monitor work-order progress and ensure statuses remain current.
• Coordinate multiple service requests while maintaining attention to detail.
• Escalate technical or service-related issues to the appropriate team when necessary.
• Maintain professional and positive relationships with customers.
• Support service documentation and other administrative responsibilities as needed.

Qualifications

• High school diploma, GED, or equivalent required.
• Previous experience in customer service, service coordination, service administration, service advising, or a related field.
• Strong verbal and written communication skills.
• Excellent professional phone etiquette.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced service environment.
• Experience with work orders, repair orders, service scheduling, or technician coordination strongly preferred.
• Knowledge of engines, automotive, diesel, trucks, fleet maintenance, heavy equipment, or equipment service is highly desirable.
• Previous experience as a service technician, service advisor, service writer, dispatcher, or technician scheduler is a plus.