["Customer Operations Specialist","Customer Operations Specialist"]

Customer Operations Specialist

NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We believe in promoting healthy and conscious eating choices, and our range of productsreflects our commitment to quality and sustainability.

NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role works closely with sales, operations, and accounting to ensure accurate order processing and a high level of customer service. This position is ideal for an early-career professional who thrives in a fast-paced CPG environment, enjoys problem-solving, and takes pride in delivering an exceptional customer experience. The Specialist will support end-to-end order execution, assist with logistics coordination, and help maintain strong relationships with retail customers.

Responsibilities:

• Manage customer orders (manual + EDI) from PO receipt through delivery
• Confirm order details and communicate ETAs to customers and distribution centers
• Coordinate internally with Sales, Operations, and Accounting
• Resolve order discrepancies and support invoice accuracy
• Assist with transportation coordination and 3PL claims
• Maintain accurate reporting in ERP (SAP Business One preferred)
• Utilize customer portals and support compliance documentation
• Contribute to process improvements and operational efficiencies

The Ideal Candidate Will Have:

• Experience working with retail customers or supermarket chains is a plus
• ERP experience (SAP Business One a strong plus)
• Familiarity with EDI systems
• Strong proficiency in Google Sheets and Google Workspace
• Proficiency in MacOS
• High attention to detail and ability to manage multiple priorities
• Strong communication and problem-solving skills

Education And Experience:

• A Bachelor's degree in business administration or related field
• 2–3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)

Work Environment:

• Remote work available but candidates must be living in close proximity to NSI's office in Elmhurst, IL for in-person meetings. Please do not apply if you are not living at least 1-2 hours within this location.

NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.