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Customer Service Representative

We pride ourselves on delivering exceptional products and experiences to our customers. Our team is growing, and we're looking for a friendly, reliable, and solutions-focused Customer Service Representative to join us and help ensure every customer feels valued and supported.

About the Role:

As a Customer Service Representative, you'll be the first point of contact for our customers—answering questions, resolving issues, and making sure every interaction leaves a positive impression. Whether it's over the phone, via email, or through live chat, you'll play a key role in creating an excellent customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner
• Resolve product or service issues efficiently and empathetically
• Process orders, returns, exchanges, and track shipments
• Document customer interactions and feedback accurately in our CRM system
• Collaborate with team members and other departments to improve service processes
• Stay updated on products, promotions, and company policies

What We're Looking For:

• High school diploma or equivalent (college degree a plus)
• Previous customer service experience preferred but not required
• Excellent communication and problem-solving skills
• Patience, empathy, and a positive attitude under pressure
• Basic computer skills and comfort with learning new systems
• Strong organizational skills and attention to detail

What We Offer:

• Competitive hourly wage or salary
• Paid training and ongoing development opportunities
• Flexible scheduling options (depending on role and location)
• Health benefits, PTO, and employee discounts (if applicable)
• A supportive, inclusive, and team-oriented work culture

Compensation: $27.00 per hour

Radiance Marketing is located in Midtown Manhattan. We are a Marketing, Sales, and Brand Development firm, providing services to some of the most well-known companies in a variety of industries. At Radiance Marketing, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. Our world renowned consulting provides clients with the results they need to excel in their field and elevate their goals