["Customer Service Representative","Customer Service Representative"]

Digital Product Support Specialist

Help small businesses succeed online! If you're passionate about problem-solving, delivering exceptional client experiences, and making a real impact, this role is for you.

Join Hibu, a leading provider of digital marketing solutions for smalland medium-sized businesses nationwide. No prior digital marketing experience? No problem! We're looking for motivated, client-focused individuals ready to learn and grow.

We'll set you up for success with 5 weeks of paid, best-in-class training and provide all the tools you need to thrive. Plus, your career doesn't stop here—Hibu offers a clear growth path, with advancement opportunities starting after just 6 months.

About the Role

As a Digital Product Support Specialist, you'll be the first point of contact for clients and sales representatives, providing expert support for Hibu's suite of digital products. You'll troubleshoot issues, make updates, and ensure our clients' online presence is optimized.

We're looking for candidates with at least 1 year of professional customer service experience, preferably in a call center, tech support, or client-facing role. If you've worked in a fast-paced environment where empathy, communication, and problem-solving were key—this is your next career move.

What You'll Do

• Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
• Support Hibu's full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
• Assist clients and sales representatives with updates and changes to digital products within defined guidelines
• Troubleshoot technical issues using internal tools and documentation
• Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
• Document client and sales representative interactions and resolutions in our client relationship manager
• Follow up on open cases and ensure timely resolution
• Collaborate with internal teams and sales representatives to ensure client satisfaction

What You'll Bring

• Minimum 1 year of customer service experience (call center or tech support preferred)
• Strong verbal and written communication skills
• Ability to multitask and work independently in a fast-paced environment
• Positive attitude and adaptability to change
• Detail-oriented with excellent organizational skills

Why Hibu?

• Career Growth: Clear advancement path starting at 6 months
• Inclusive Culture: We celebrate diversity and value every voice
• Training & Support: Ongoing development and mentorship
• Impact: Help real businesses grow and succeed

Our Culture

We're proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. We're committed to doing what's right—for our clients, our employees, and our communities.

Ready to make a difference? Apply today and start your journey with Hibu!

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