Customer Service Representative

CFS

Dublin, OH

$38,000–$41,000 Per Year

Today

Job Description

JOB DESCRIPTION

JOB TITLE: Customer Service Representative
SALARY: $38,000 to $41,000, DOE

SUMMARY: Providing excellent customer service to contract holders, ensuring professional and efficient service.

DUTIES AND RESPONSIBILITIES:

Answers contract holder inquiries via phone and/ or email
Makes clear detailed notes in system concerning contract holder inquiries
Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder
Explain procedures to contract holders including but not limited to: How to begin a claim; current claim status and/ or explain address requests; processes requests; for reprints of confirmation letters

QUALIFICATIONS:

One to two years related customer service experience
Ability to understand and follow written and verbal instructions

Numbers & Facts

Location	Dublin, OH
Industry	Financial Services
Salary	$38,000–$41,000 Per Year
Company Size	500 to 999 employees
Year Founded	1994
Website	http://www.cfstaffing.com/

About Company

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.