["Customer Service Representative","Customer Service Representative"]

Company OverviewNational Partners in Healthcare (NPH) is a progressive healthcare company specializing in anesthesiology. We partner with physicians and health systems to deliver high quality care, aligning synergies and best practices to achieve superior outcomes. As a leader in the industry, webelieve in developing a foundation of trust, transparency, and excellence in everything we do. The success of our company has created excellent career advancement opportunities that support a healthy work/life balance.Position Summary:The customer service representative is to promote favorable company relationships with patients, providers, and payers through prompt, accurate, and courteous resolution of telephone and written inquiries. This is a hybrid role where candidate will report to the office to cover PTO for the current in office position.Essential Duties and Responsibilities:* Answer incoming patient, insurance company and physician office telephone calls.* Receives and responds to all patient inquiries and complaints that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities.* Records all customer contacts, including resolution or forwarding action taken to refer question to proper party.* Whenever possible, resolves question directly so that patient receives prompt satisfaction.* Explains account situation accurately in simple language so that patient can understand the explanation and how it applies to the particular question.* Responds promptly to all written inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem.* Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures.* Attends in-service training to improve skills and to keep abreast of changes in contracts and procedures.* Identifies and communicates complaint patterns to management team.* Maintains strictest confidentiality.* Document all actions in the system notes.* Demonstrate a positive attitude and serve others with personal service 100% of the time.* Use the phone in a responsible, courteous and professional manner; keeping personal phone calls to a minimum.* Meet Customer satisfaction standards set forth by management* Meet Productivity/Performance standards as set forth by management.* Adhere to all company policies and procedures.* Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.Non-Essential Duties and Responsibilities:* Perform other duties as assigned.