["Customer Service Representative","Customer Service Representative"]

Customer Service Representative

We're looking for a friendly, detail-oriented Customer Service Representative to provide exceptional support while processing orders, managing customer inquiries, and ensuring a positive customer experience.

Responsibilities

• Respond to customer calls and emails professionally.
• Process customer orders, quotes, returns, and shipment requests.
• Provide order updates and resolve customer concerns.
• Maintain accurate customer records in CRM/ERP systems.
• Coordinate with Sales, Operations, and Shipping to ensure timely order fulfillment.
• Assist with light shipping and administrative duties as needed.

Qualifications

• 2+ years of customer service or administrative experience.
• Strong communication and organizational skills.
• Experience with CRM, ERP, or order management software preferred.
• Proficient in Microsoft Office.
• Ability to multitask in a fast-paced, team-oriented environment.

Benefits

• 2 weeks of paid vacation
• 10 paid holidays
• 6 personal days
• Medical & dental insurance
• Optional vision insurance
• Life & disability insurance
• SIMPLE IRA with 3% employer match
• Hourly compensation of $24 - $27 per hour

If you enjoy helping customers and thrive in a fast-paced environment, we'd love to hear from you!