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Skills
Billingunmatched
Billing Recordsunmatched
Communication Skillsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Data Managementunmatched
English Languageunmatched
Interpersonal Skillsunmatched
Korean Languageunmatched
Logisticsunmatched
Maintenance Servicesunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Time Managementunmatched
Warehousingunmatched
Writing Skillsunmatched
Description
Location: Chicago, IL or Joliet, IL
Employment Type: Full-Time
Responsibilities
Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
Handle customer complaints or concerns in a professional manner and provide effective solutions.
Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.
Preferred Qualifications
Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
Comfortable using company software and databases to manage communications with drivers and customers.
Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
Excellent verbal and written communication skills.
Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions.
A reliable team player with a collaborative and customer-first mindset.
Bilingual in Korean and English.
The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.