Job Title: Korean Bilingual Quality Engineer 1 (Product Liability)
Education: Bachelor's Degree in Electrical, Mechanical, Electronics Engineering or related field
Experience: Entry Level (up to 3 years)
Job Type: Full-Time
Hourly
[Location]
Plano, TX
[Benefits & Perks]
Medical Insurance (Health, Dental & Vision)
401(k)
H1B/Green Card Sponsorship for qualified employee
Hands-on experience at global industry leader Samsung
Opportunities for career advancement
[Summary]
Perform daily failure analysis of mobile devices related to product liability claims and safety using analytical equipment such as X-Ray/CT machines and digital microscopes
Provide detailed technical analysis and reports to R&D, collaborating with engineering teams to improve product quality and next-generation repair productivity
Communicate with management to investigate user environments causing defective symptoms, interfacing with Product Management on product condition and specifications
Apply relevant technologies (X-Ray, CT, SEM, EDS) for electronics testing and perform scene and laboratory inspections outside the office
Share improvements and experiences in product troubleshooting, failure analysis, diagnostics and repair techniques with technician teams to enhance product performance quality
[Duties and Responsibilities]
Perform daily failure analysis of mobile device cases related to product liability claims and safety using analytical equipment such as X-Ray/CT machine, digital microscope, and overheating test equipment
Identify potential improvements to product design and repair serviceability constraints during reverse engineering analysis
Provide detailed analysis and reports to R&D based on findings; collaborate with engineering team to improve next generation repair productivity and enhance quality of product performance
Communicate with management team to ensure and investigate user environment causing related defective symptoms; interface with Product Management to deliver product condition and specification
Identify potential performance problems and disseminate pertinent technical and repair information to appropriate personnel
Share improvements and experiences in product troubleshooting, failure analysis, diagnostics and repair techniques with repair technician team members and supervisors
Using relevant technologies (X-Ray, CT, SEM, EDS) perform electronics testing
Perform scene and laboratory inspections outside office
[Skills & Qualifications]
English/Korean bilingual required
Bachelor's degree or above in Electrical, Mechanical, Electronics Engineering or Analytics
At least three years experience with selection, maintenance and application of electronic and test equipment (spectrum analyzers, X-Ray, CT, Digital microscope) preferred
Prior experience in the mobile industry preferred; strong Project Management skills and ability to prioritize in a complex working environment
Comprehensive use of Microsoft Office applications (Excel, PowerPoint, Word) in a Windows environment
Demonstrated ability to manage multiple projects and maintain excellent working relationships with multiple levels within the company and external contacts
Ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information
Demonstrated ability to solve complex problems involving highly diverse conditions requiring creativity
[JND Boilerplate]
Our team of highly experienced QA engineers and technical professionals supports a wide range of quality assurance operations including failure analysis, product reliability testing, and technical documentation for global industry leaders. We are committed to delivering excellence in mobile device quality, connecting skilled engineers with opportunities at the forefront of consumer electronics innovation. Our culture fosters continuous learning and career growth across a diverse range of technical disciplines. For more information visit www.jndsolutions.com.