["Front Desk Agent - PM Shift","Front Desk Agent - PM Shift"]

Renaissance Front Office Agent

We are seeking a Renaissance Front Office Agent to work the PM shift, to use their passion for discovery, to add creativity and originality to the way they deliver unique, and personalized experiences to our guests, as they are checking in or checking out.This position reports to the Front Office Manager, and the primary responsibilities are listed below, to include and are not limited to the following:

• Cultivate and Maintain Guest Relations
• Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings
• Anticipate guests' needs, including using cues to uncover their passions, asking questions of to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible
• Address guests' service needs and special requests in a professional, positive, and timely manner
• Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed
• Collaborate with and contact appropriate individual or department to deliver and exceed our guests' needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue
• Manage and secure bank
• Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits
• Receive and record wake-up call requests and deliver to appropriate department
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)

Qualifications:

• High school diploma or GED
• 1 year experience in the guest services, front desk, or related field
• Must be able to write, type, and verbally communicate clearly and proficiently in English, and while delivering customer service and utilizing computer systems
• Proficient computer skills
• Ability to de-escalate dynamic situations
• Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment

Other Information:

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including background check

Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Washington State is an "at-will" state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at hr@renaissanceseattle.com.