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Skills
Card Processingunmatched
Cleanroomunmatched
Communication Skillsunmatched
Cook Dishesunmatched
Customer Support/Serviceunmatched
Food Qualityunmatched
Food Safetyunmatched
Food Servicesunmatched
Food and Beverage Industryunmatched
Housekeeping/Cleaningunmatched
Leadershipunmatched
Lift/Move 50 Poundsunmatched
Mathematicsunmatched
Multitaskingunmatched
Operational Supportunmatched
Operationsunmatched
Organizational Skillsunmatched
Point of Sale (POS) Systemsunmatched
Problem Solving Skillsunmatched
Quality Monitoringunmatched
Salesunmatched
Team Playerunmatched
Time Managementunmatched
Waitressingunmatched
Description
Pay Rate: $16.00 / hour
Job Title: Party Host / Concessions & Front of House Cashier
Position Summary
Party Hosts / Concessions & Front of House Cashiers are the first point of contact for guests and play a key role in creating a fun, welcoming, and organized experience at the Family Entertainment Center (FEC). This position combines excellent customer service, cash handling, food and beverage service, and party coordination. Team members are responsible for maintaining a clean, friendly environment while assisting guests with admissions, ride tickets, concessions, and special events.
Key Responsibilities
Front of House & Cashier Duties
Operate all aspects of the point-of-sale (POS) system, including cash and card transactions, scanners, and ticketing systems.
Accurately process sales for ride tickets, attractions, food, beverages, and merchandise.
Maintain an accurate cash drawer and reconcile transactions at the end of each shift.
Answer guest questions and provide clear directions using knowledge of the facility layout, attractions, and policies.
Greet guests warmly and maintain a positive, welcoming presence at the front counter.
Maintain a clean and organized register and lobby area at all times.
Concessions Duties
Prepare and serve food and beverages according to company standards and food safety guidelines.
Restock concession items, supplies, and displays as needed.
Monitor food quality, portioning, and presentation.
Maintain cleanliness of concession areas including counters, equipment, and storage areas.
Follow all health, safety, and sanitation procedures.
Party Host Responsibilities
Host birthday parties and group events, ensuring guests have a fun and memorable experience.
Greet party families and guests, explain party schedules, and assist throughout the event.
Set up and decorate party rooms before events and clean and reset rooms afterward.
Serve food, cake, and beverages to party guests.
Coordinate timing with attractions and communicate with other departments to keep parties on schedule.
Engage with children and families in an enthusiastic, friendly manner.
Facility Cleanliness & Guest Experience
Maintain cleanliness throughout the facility, including lobby, party rooms, seating areas, and restrooms.
Assist with restocking supplies and maintaining overall facility presentation.
Monitor guest areas to ensure a safe, family-friendly environment.
Uphold company standards related to appearance, professionalism, and guest interaction.
Teamwork & Additional Duties
Work collaboratively with other team members, supervisors, and management.
Assist in opening, closing, and shift transition duties.
Perform other tasks as assigned to support daily operations.
Qualifications & Requirements
Friendly, outgoing personality with strong customer service skills
Ability to multitask and work efficiently in a fast-paced environment
Strong cash handling and basic math skills
Clear communication and problem-solving abilities
Must be well-groomed and maintain a professional appearance
Reliable, punctual, and team-oriented
Previous customer service, cashier, food service, or party hosting experience preferred but not required
Physical & Scheduling Requirements
Ability to stand and walk for extended periods
Ability to lift and carry up to 50 lbs as needed
Comfortable working in a busy, high-energy environment
Must be able to work flexible hours, including evenings, weekends, and holidays
Why Join Our Team?
Fun, family-friendly work environment
Opportunities to develop customer service and leadership skills
Team-oriented culture with room for growth
Employee perks such as discounted or free attractions (if applicable)